Hello,

Issue was caused by this option http://prntscr.com/ve57sk
It looks that some of the third-party plugins that you use do not support this and generates the js error. Keep option disabled.

Regards

Hello, @Skye

Could you, please, try the SEO plugin till we added option to enable the og:image and description?

Regards

Hello,

Do you use the Object cache? Try to disable it and check the search and footer after that.

Regards

Hello,

1) Check the hover effect now.
2) We don’t have uption to make related products full-width, it fits the container width that you set in the Theme Options > General > Site width.
3) Check now.

Regards

Hello,

Please, read this article https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
You use the latest version of our theme with all the necessary settings in Theme Options > Speed Optimization. We don’t have any additional tools to speed up our theme.

You can submit optimization request here to get help with individual site optimization.

Regards

Hello, @hdowthwaite

We do understand you but unfortunately, we are not able to keep the old header if we want to move on with our updates because the support of the old header options and the header builder options at the same time, testing them after every update takes too much time. That’s why we could offer you our help with rebuilding the headers on your site using header builder.
What version of the theme did you use before and what type of header? Do you know that the header builder includes presets to speed up the creation of the header http://prntscr.com/ve3nnw ?

You may keep version 7.0.2 till the new critical update of the WooCommerce plugin. But it would be better to make your site up to date.

Regards

Hello,

We have updated theme to the latest version, set all the possible speed optimization settings in our theme. Speed result is the following http://prntscr.com/vdxp6p https://tools.pingdom.com/#5d66003544000000

Read here about cart fragments and how to disable it if you decide to do this https://www.webnots.com/fix-slow-page-loading-with-woocommerce-wc-ajaxget_refreshed_fragments/

Regards

Hello,

Thank you for using our theme!

Do you just need the finances slider? We have imported slider template http://prntscr.com/vdwjid
Let me know if you need anything else.

Regards

Hello,

You deactivated the theme but as we can see it is still installed and in use for those sites, isn’t it?
Try to activate theme now.

Regards

You are welcome.

Regards

Hello,

So, do you still need our help?

Regards

Hello,

Go to Plugins > disable the Infinite Scroll and Ajax pagination plugin. Or set correct selectors according to documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ if you want to use Infinite scroll instead of the pagination,.

Regards

Hello,

Go to Theme Options > WooCommerce > Single product > disable Show Next/Previous Product Navigation.

Regards

Hello,

Add the below code to Theme Options > Custom CSS to make the video wider on the mobile device

@media only screen and (max-width: 992px){
    #etheme-popup-holder {
        left: unset;
        transform: translateY(-50%);
    }
}

Regards

Hello,

1) Password is incorrect and we can’t log in to your Dashboard http://prntscr.com/vdhz3o
Please, check and provide the correct one.

2) Go to Plugins > disable the XStore core plugin and remove it. Go to XStore > Plugin installer > install plugin again. Check the menu after that.

3) I see the slider on the home page http://prntscr.com/vdi0st Provide screenshot of elements where you added the links for better understanding.

Regards