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Problems with product image and product pages

This topic has 5 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Anderaka
    Anderaka
    Participant
    November 2, 2020 at 20:46

    Today i have experience problems with the image products at first, i cant see thumbnails in catalog on the shop but wwwhen i click on preview (eye icon) y she the image and description, i resize images but after that when i click on text product in the product page only see footer information.

    Can you help me? Thanks in advance

    #257417 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1
    4 Answers
    Avatar: Anderaka
    Anderaka
    Participant
    November 3, 2020 at 09:02

    I need assistance with both issues please.

    Please contact administrator
    for this information.
    #257452 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2020 at 16:58

    Hello,

    I see js error in the console. It could be the reason of the issue. Could you, please, provide us with WP Dashboard access to check the theme settings and list of plugins that you use?

    Regards

    #257547 Copied
    Avatar: Anderaka
    Anderaka
    Participant
    November 5, 2020 at 12:49

    Yes of course i grant you access

    Please contact administrator
    for this information.
    #257928 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2020 at 17:22

    Hello,

    Issue was caused by this option http://prntscr.com/ve57sk
    It looks that some of the third-party plugins that you use do not support this and generates the js error. Keep option disabled.

    Regards

    #257992 Copied
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