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Mobile menu dont open - by chris83gr - on WordPress WooCommerce support

This topic has 12 replies, 5 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

chris83gr

Participant

November 3, 2020 at 22:44

Mobile hamburger menu dont open after last update today 3-11-20!
Its like not an active link or something?
please help

#257614 Copied Theme version: 7.01 WooCommerce version: 4.6.1

11 Answers

kutmaster

Participant

November 4, 2020 at 07:42

I have the same problem when updated to 7.1 version yesterday .
i disabled all third party plugins, no changes.
Mobile menu seems to be inactive
PHP 7.4.12
Wordpress 5.5.3

#257628 Copied

Sprint

Participant

November 4, 2020 at 09:15

Same problem: the mobile menu no longer works after updated to 7.1 version yesterday!

PHP 7.4
WordPress 5.5.3

Please contact administrator
for this information.

#257648 Copied

Rose Tyler

Support staff

November 4, 2020 at 10:44

Hello Chris83gr,

Please clear cache and check one more time. At first sight, all is fine – https://prnt.sc/vd6bno
What browser do you use?

Regards

#257672 Copied

Rose Tyler

Support staff

November 4, 2020 at 10:46

Hello Kutmaster,

Please clear cache and check one more time.
Submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL, temporary wp-admin + FTP access, so we can take a closer look.

Regards

#257673 Copied

Rose Tyler

Support staff

November 4, 2020 at 10:48

Hello Sprint,

Have you cleared cache of your mobile browser? https://prnt.sc/vd6ell

Regards

#257674 Copied

kutmaster

Participant

November 4, 2020 at 11:15

Interesting moment like i not using any cache plugin. I can’t find any manual how clear cache without using “WP Super Cache”, “W3 Total Cache”, “WP Fastest Cache “.
Does XSTORE theme have integrated cache system ?

#257685 Copied

Rose Tyler

Support staff

November 4, 2020 at 11:45

Hi Kutmaster,

Follow this article and clear cache of your mobile browser https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Regards

#257694 Copied
kutmaster

Participant

November 4, 2020 at 12:11
I used mobile view from desktop computer, cleared the cache.
I found problem in Apache Directives caused by pagespeed module. Disabled the pagespeed module:
```
 <IfModule pagespeed_module>
ModPagespeed off
</IfModule>
```
Now mobile MENU works as it shoud. Thank you for support
#257700 Copied
Rose Tyler

Support staff

November 4, 2020 at 13:05

Hi Kutmaster,

Thanks for letting us know.

Regards

#257725 Copied

Sprint

Participant

November 4, 2020 at 20:03

Ok, now it works!
Thanks.

#257836 Copied

Olga Barlow

Support staff

November 4, 2020 at 20:08

You are welcome.

Regards

#257839 Copied
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