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Viewing 30 posts - 13,381 through 13,410 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:41

    Hello,

    It’s difficult to find the reason of this issue by screenshots only. Provide us with WP Dashboard and FTP access to your site to find the reason of the problem and help you.
    It could be related to the thir-party plugin or changes in the child theme, not sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:39

    Hello,

    Add the below code to Theme Options > Custom CSS to make the video wider on the mobile device

    @media only screen and (max-width: 992px){
        #etheme-popup-holder {
            left: unset;
            transform: translateY(-50%);
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:32

    Hello,

    Our theme supports PHP 7.0 and greater. It does not have compatibility issues with PHP 7.2. What critical error did you get? Could you provide a screenshot of the error text?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:30

    Hello,

    1) Password is incorrect and we can’t log in to your Dashboard http://prntscr.com/vdhz3o
    Please, check and provide the correct one.

    2) Go to Plugins > disable the XStore core plugin and remove it. Go to XStore > Plugin installer > install plugin again. Check the menu after that.

    3) I see the slider on the home page http://prntscr.com/vdi0st Provide screenshot of elements where you added the links for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:26

    Hello,

    That text is the Mailchimp newsletter box, so edit plugin settings to change it http://prntscr.com/vdhxtk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:22

    Hello,

    You can use XStore core translation file to rename the Menu tab https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:21

    Hello,

    The link that you provided (plugintheme) is a pirate version of our theme. We sell our theme on ThemeForest only! So, buy the licenses for your projects on ThemeForest https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and use the purchase codes to activate theme in XStore Dashboard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:17

    Hello,

    Theme is still active at https://shop.alemcallister.com.ar/ and http://amarowebdesign.com.ar/
    If you want to use it for the secret rose you need to switch to another theme at those sites.
    You can use 1 license for 1 project and license is locked because it was used for more that 1 project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:01

    Hello,

    Go to Appearance > Themes > install and activate the Storefront theme (default WooComerce theme). Test the process with the default theme. Do you have the mentioned errors?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:00

    Hello,

    Read the WooCommerce documentation and enable payment gateways on your site https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:59

    Hello,

    It does not matter if your page is one page or not. Create an additional header with the transparent bg and apply it for the necessary pages/product categories using header conditions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:56

    Hello,

    We have tested using a mobile device https://gyazo.com/14076767b761be6974ae3d67fac5fc8b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:48

    Hello,

    This block is with the shipping content http://prntscr.com/vdh5jq http://prntscr.com/vdh91s

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:47

    Hello,

    We can’t log in to your Dashboard http://prntscr.com/vdh49a
    Could you, please, provide us with correct access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:40

    Hello,

    1) I have passed issue with the tabs to our developers. I’ll inform you once they fix the problem.

    2) We have tested your site with the default theme – Storefront, and the site is not very fast https://prnt.sc/vdgpku We did everything that we could from our side to speed up the theme. We don’t have any other tools at this moment, unfortunately. The problem with the banners is also related to the slow loading of the images we suppose.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 18:14

    Hello,

    We added the countdown for the default header a long time ago. So, I’m not sure if developers will add the default header back.
    Anyway, you can downgrade your sites to 7.0.2 version of theme and 3.0.2 version of the core plugin to get the default headers back and rebuild it using header builder. If you need help with it we are ready to assist, just provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:42

    Hello,

    If the project in the subdomain is the same project you can use the same license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:41

    Hello,

    There is no option to hide buy button for the specific product only, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:36

    Hello,

    Thank you. We have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:33

    Hello,

    We have checked your code. Take a look please:
    http://prntscr.com/vdfjkd

    You can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:27

    Hello,

    Follow the WooCommerce documentation https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:26

    Hello,

    1) Edit slide title http://prntscr.com/vdf562 if you want to change the text of the thumbnails
    2) Do you want to add the wishlist next to cart in the header? Edit header and change the wishlist element order https://youtu.be/RbdKjQrFnO4
    3) Use Filter by attribute widget http://prntscr.com/vdf6zy
    4) Do you want to add categories to the shop sidebar? What check button do you need? Could you, please, provide an example or screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:23

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:08

    Hello,

    You can’t add a variable product to the cart if the user does not choose the variation. I see that you use a third-party plugin to add variation swatches. Has that plugin option to show variations on the grid http://prntscr.com/vdf0qj ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 17:02

    Hello,

    What about the password for the FTP user?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 16:59

    Hello,

    1) To fix the Add to cart button position add the below code to Theme Options > Custom CSS

    .swiper-slide .content-product .button {
        display: inline-block;
    }

    We’ll also fix it in the next theme update.

    2) Regular customer does not have admin bar at the top, so there is no error with the sticky header for the regular customer. If this is critical for you we can provide you custom code to move the sticky header below the admin bar for the admin. Do you need the custom code?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 16:46

    Hello,

    Sorry, don’t understand your question. Do you face compatibility issues with that plugin? Describe them in more detail, please. Did you try if everything works fine with the default Storefront theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 16:44

    Hello,

    Sometimes Contact element glitches and you need to remove the items and add them again to make the link work. Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 16:07

    Hello,

    1) There were ids of the categories that do not exist https://prnt.sc/vda40z
    2) Use tabs element and add the products element to tabs http://prntscr.com/vddnq1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 15:45

    Hello,

    Try now.

    Regards

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    Viewing 13,410 results - 13,381 through 13,410 (of 30,391 total)
Viewing 30 posts - 13,381 through 13,410 (of 30,391 total)
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