Return to previous page

Not showing any products un slider type widgets

This topic has 21 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

Wogo

Participant

November 3, 2020 at 08:28

Hello,
My website is not showing any product in 2nd,3rd n 4th tab pls check screenshot,

http://prnt.sc/vcd0ko

Tab from homepage,,

And my website still loading very very slow I done n try each and everything which you suggest and which I found on google still it taking much time to open.
As a result, My bounce rate is increasing highly.

https://gtmetrix.com/reports/www.wogonaturals.com/

Please, contact administrator
for this information.

#257446 Copied Theme version: 7 WooCommerce version: 5

20 Answers

Olga Barlow

Support staff

November 3, 2020 at 16:48

Hello,

1) Provide us with FTP access to check the issue with the product tabs, please.
2) We see that Tawk.to Live Chat plugin slows down your site. Also, you use a lot of third-party plugins. We updated the theme to the latest version that includes speed improvements but your site is still slow.

Regards

#257543 Copied

Wogo

Participant

November 4, 2020 at 07:43

Pls, find FTP Credietioals In a Private area. (1st point)

and My website load very slow from starting when I didn’t install the twak.io plugin you can check my last cases also.

So I don’t think because of tawk it performing or loading very slow.
I raised the same issue 5-6 times still not got any proper any satisfactory solution.

And also on many devices my banner and starting page not loading.
Attacheing Ipad’s screennshot pls check

https://prnt.sc/vd2rrs
https://prnt.sc/vd2ry3
https://prnt.sc/vd2sb8
https://prnt.sc/vd2ska

and this result after multiple try and reload.
Pls fix it or help me it’s very irritating for me and for my visitors also.
We shift our website from the last theme to xstore just coz of features you provide, but not we are thinking we make big mistakes.
coz we are running paid campaigns visitor also click on our ads but coz of slow speed and half showing website they leave.

Also, I talked with the google team regarding Merchant center account they reply –
http://prnt.sc/vd8ti6

pls do needful ASAP

Please contact administrator
for this information.

#257629 Copied

Wogo

Participant

November 4, 2020 at 14:35

Hello,
Waiting for update?

#257744 Copied

Olga Barlow

Support staff

November 4, 2020 at 18:40

Hello,

1) I have passed issue with the tabs to our developers. I’ll inform you once they fix the problem.

2) We have tested your site with the default theme – Storefront, and the site is not very fast https://prnt.sc/vdgpku We did everything that we could from our side to speed up the theme. We don’t have any other tools at this moment, unfortunately. The problem with the banners is also related to the slow loading of the images we suppose.

Regards

#257807 Copied

Wogo

Participant

November 5, 2020 at 06:51

Mam I want solution for the same,,,,
Really don’t want any explanation on the slow speed.
Its your theme and we already lose maximum business only coz of your theme

#257861 Copied

Olga Barlow

Support staff

November 5, 2020 at 16:11

Hello,

Take our apologies but we don’t have options to change the speed. We are ready to give you refund if you are not satisfied with the theme speed https://themeforest.net/refund_requests/new

Regards

#257972 Copied

Wogo

Participant

November 6, 2020 at 08:06

Okay, You will give me a refund of my money only.
Wt about time which me and my team invest to set up this theme?

#258080 Copied

Olga Barlow

Support staff

November 6, 2020 at 12:33

Hello,

You can contact WPKraken team about site optimization. Maybe they will be able to help you. Because we don’t have experts for personal site optimization. We can give only refund in your case.

Regards

#258149 Copied

Wogo

Participant

November 6, 2020 at 13:43

My tawk.to Plugin widget also not showing on my homepage

#258165 Copied

Olga Barlow

Support staff

November 6, 2020 at 16:55

Hello,

I see it there http://prntscr.com/veqifw

Regards

#258209 Copied

Wogo

Participant

November 7, 2020 at 07:10

Okay,,

N If I take a refund now, My theme will get deactivated immediately?

#258273 Copied

Rose Tyler

Support staff

November 7, 2020 at 10:58

Hello,

https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work

Regards

#258325 Copied

Wogo

Participant

November 7, 2020 at 15:19

Okay, I’ll Plan for a refund after some days coz I don’t have time to develop a new theme.

Just fix my Tab issue (main query)

and menu button not working on the mobile device (pls refer screenshot)
https://prnt.sc/vf5vku

just help me to fix both issues as of now.

#258361 Copied

Wogo

Participant

November 10, 2020 at 12:28

?

#258797 Copied

Rose Tyler

Support staff

November 10, 2020 at 15:02

Hello,

1) Our developers still working on the issue with tabs. As a temporary solution, you can disable this option for the tabs element https://prnt.sc/vgsc2p
2) Looks like the problem with the Mobile menu button is caused by some an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then. Enable plugins one by one to find out which one causes the problem.

Regards

#258846 Copied

Wogo

Participant

November 11, 2020 at 08:13

1. Okay pls try to fix it ASAP
2. Method not working,,,, tried with all plugin

#258945 Copied

Wogo

Participant

November 12, 2020 at 08:17

Sir/Mam Any Update ?

#259068 Copied

Olga Barlow

Support staff

November 12, 2020 at 13:31

Hello,

1) Check the tabs now.
2) Problem was caused by this option http://prntscr.com/vhz6dn You are using a number of additional plugins and probably one of them does not fully support this option and generates error that breaks the other options like the menu.

Regards

Regards

#259178 Copied

Wogo

Participant

November 13, 2020 at 07:34

Thank You so very much !!!

#259298 Copied
1 2

Viewing 20 results - 1 through 20 (of 21 total)