Product Category Not Working - by root - on WordPress WooCommerce support

This topic has 27 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: root
    root
    Participant
    November 3, 2020 at 10:29

    The Product Category is not showing up on the front end of the website.

    Please, contact administrator
    for this information.
    26 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2020 at 17:59

    Hello,

    1) Provide us with link to your website and temporary WP Dashboard access to check the categories element.

    2) “tab filter product ” – Do you use Elementor or WPBakery version?

    Regards

    Avatar: root
    root
    Participant
    November 4, 2020 at 10:07

    I use the WPBakery version.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2020 at 16:07

    Hello,

    1) There were ids of the categories that do not exist https://prnt.sc/vda40z
    2) Use tabs element and add the products element to tabs http://prntscr.com/vddnq1

    Regards

    Avatar: root
    root
    Participant
    November 5, 2020 at 07:03

    Thank you, Really appreciate it.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2020 at 08:05

    You’re welcome!

    Regards

    Avatar: root
    root
    Participant
    November 5, 2020 at 09:18

    Hello,

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2020 at 09:25

    Hello,

    The choice of page builder depends on you, they both are great.
    If you imported a demo version that was created using WPBakery, use this builder and disable Elementor at all.

    Regards

    Avatar: root
    root
    Participant
    November 5, 2020 at 09:33

    Hello

    Please contact administrator
    for this information.
    Avatar: root
    root
    Participant
    November 5, 2020 at 09:37

    hi

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2020 at 16:55

    Hello,

    Menu looks ok for me https://gyazo.com/27d914a64292f6b60bb611eac760919d
    You installed the WPBakery version of the demo content and you can edit existing pages using WPBakery page builder only. You can create new pages using Elementor but using 2 page builders at the same time slows down your site. So, we would recommend you to choose the one of them.

    Regards

    Avatar: root
    root
    Participant
    November 5, 2020 at 19:21

    Thank you for your responses.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2020 at 11:50

    Hello,

    1) What is the resolution of your device where you have the menu in 2 lines?
    Edge is an outdated browser. Go to Theme Options > Speed optimization > enable the Support of the old browsers, clear the cache and check the mobile menu after that.

    2) Theme comes with a free Elementor version. Elementor plugin author does not have an extended license to allow including the Pro version to themes.

    Regards

    Avatar: root
    root
    Participant
    November 6, 2020 at 13:25

    Thank you for your response will try that.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2020 at 16:47

    Hello,

    Do you have a problem with Edge? Because I don’t see issue using Chrome or FF https://gyazo.com/d436baf9ee89610d1c7bc9956ac1a7a8

    Regards

    Avatar: root
    root
    Participant
    November 7, 2020 at 13:01

    Thanks for your response.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2020 at 17:24

    Make sure that you cleared cache of your browser before checking.

    Regards

    Avatar: root
    root
    Participant
    November 9, 2020 at 15:31

    Thank you,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 10, 2020 at 10:16

    Hello,

    Provide link to the page that you try to import to check.

    Regards

    Avatar: root
    root
    Participant
    November 11, 2020 at 09:14

    Thank you, for your response.

    Please contact administrator
    for this information.
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