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Viewing 30 posts - 10,711 through 10,740 (of 30,391 total)

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Olga Barlow

Participant

February 11, 2021 at 19:41

Hello,

Done.

Regards

#273751 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 19:35

Hello,

Provide us with WP Dashboard and FTP access to your site to check and help you.

Regards

#273747 Copied In reply to: Product variations woocommerce button not work

Olga Barlow

Participant

February 11, 2021 at 19:34

Hello,

The country of the support expert who will work on your issue is Ukraine.

Regards

#273746 Copied In reply to: Shopping cart and checkout pages aren't responsive

Olga Barlow

Participant

February 11, 2021 at 19:33

Hello,

You can submit it here https://themeforest.net/refund_requests/new

Regards

#273745 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 19:33

Hello,

You are welcome.

Regards

#273744 Copied In reply to: Slider Revolution not showing on site

Olga Barlow

Participant

February 11, 2021 at 19:32

Hello,

You used styles generator (this is tool for advanced users) and did not enable the Secondary menu styles https://prnt.sc/z4gltr

Check now.

Regards

#273742 Copied In reply to: what is this error ? why menu is jump to out ?

Olga Barlow

Participant

February 11, 2021 at 19:28

Hello,

Read this post to speed up site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Also, you can find some theme optimization options in Theme Options > Speed optimization.
We are working on theme speed and major speed update will come in May.

If you are not satisfied with the theme speed you can submit refund request.
Regards

#273741 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 19:26

Hello,

You are welcome.

Regards

#273740 Copied In reply to: Product disappeared after adding attributes

Olga Barlow

Participant

February 11, 2021 at 19:25

Hello,

It’s possible to implement with additional CSS customization. Provide us with WP Dashboard access and tell me where you want to hide the button. I’ll create an example for you.

Regards

#273739 Copied In reply to: Quantity + Add to Cart (simple&product with variables)

Olga Barlow

Participant

February 11, 2021 at 19:24

Hello,

Ok. Let’s try.

Regards

#273737 Copied In reply to: I'm having upluads problems

Olga Barlow

Participant

February 11, 2021 at 19:23

Hello,

We are glad to hear that you sorted out.

Regards

#273736 Copied In reply to: Can't use customizer since update

Olga Barlow

Participant

February 11, 2021 at 19:22

Hello,

WooCommerce > Settings > Account > enable registrationon My account page.

Regards

#273735 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 19:21

Hello,

WooCommerce plugin and our theme do not have such option.

Regards

#273734 Copied In reply to: Delete all products from Woocommerce Cart

Olga Barlow

Participant

February 11, 2021 at 19:21

Hello,

Could you, please, provide screenshot of the error that you get?
Does not your server block outgoing or ingoing connections?

Regards

#273732 Copied In reply to: Registry Problem

Olga Barlow

Participant

February 11, 2021 at 19:19

Hello,

Yes, it works ok. Here you can check site of real client https://bidan.co.il/
It’s not Arabic but also RTL.

Regards

#273731 Copied In reply to: Right to left Language

Olga Barlow

Participant

February 11, 2021 at 19:17

Hello,

Did not face any problem with theme update https://prnt.sc/z4f09v
What problem do you have with the signup page?

Regards

#273730 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 19:11

Hello,

Provide us with WP Dashboard access to your site to check.

Regards

#273727 Copied In reply to: Wrong menu in nav bar when translating product with WPML

Olga Barlow

Participant

February 11, 2021 at 19:10

Hello,

Yes, this issue will be fixed in the next theme update (ap next week). If it’s not very critical for you then just wait for the update.

Regards

#273726 Copied In reply to: Media files is saved on a old folder when set Xstore template.

Olga Barlow

Participant

February 11, 2021 at 19:09

Hello,

1) translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2) Go to WooCommerce > Settings > change the Default customer location to something without geolocation.

Regards

#273725 Copied In reply to: I can't find from where to translate some parts of the website

Olga Barlow

Participant

February 11, 2021 at 19:05

Hello,

Here is image from the previous message https://gyazo.com/be9f141d146a5d37e4201c114244756a

I see that images come from other server and are missing there https://gyazo.com/19406d660188b43b07c165604b1c79ad
Do you have this issue with our theme only or with Storefront theme too?

Regards

#273722 Copied In reply to: Hide More Offers Tab
Olga Barlow

Participant

February 11, 2021 at 19:01
Hello,

Update theme and XStore core plugin to the latest versions. It was already implemented.
Or add the below code to Theme Options > Custom CSS

.coupon { display: block !important; }

Regards
#273720 Copied In reply to: show promocode box by default
Olga Barlow

Participant

February 11, 2021 at 18:56

Hello,

Provide us with WP Dashboard access to your site to check the issue in more detail.

Regards

#273719 Copied In reply to: Translate

Olga Barlow

Participant

February 11, 2021 at 18:55

Hello,

Problem is not related to files. Problem is related to DataBase I suppose. Have you already removed copy on the subdomain? Can you check the server error logs? Provide us with errors you have there.

Regards

#273718 Copied In reply to: Save issue

Olga Barlow

Participant

February 11, 2021 at 18:52

Hello,

Download translations https://prnt.sc/z4cdrf and then choose the one you need inside.

Regards

#273717 Copied In reply to: Translate theme

Olga Barlow

Participant

February 11, 2021 at 18:50

Hello,

Provide us with WP Dashboard access to check and help you.

Regards

#273716 Copied In reply to: unable to update theme

Olga Barlow

Participant

February 11, 2021 at 18:49

Hello,

Ok, sure.

Regards

#273715 Copied In reply to: Template issue

Olga Barlow

Participant

February 11, 2021 at 18:48

Hello,

1) Go to Theme Options > Header builder > edit search element > change text of the search placeholder.

2) Translate YITH Wishlist plugin https://prnt.sc/z4bzvg

Regards

#273714 Copied In reply to: Translating headers on single product page

Olga Barlow

Participant

February 11, 2021 at 18:45

Hello,

The version that you installed uses 2 headers: home page header with overlap effect and header for all the other pages. Watch this video tutorial https://youtu.be/BpeXfzNwkOc and edit both headers.

Regards

#273713 Copied In reply to: Header problems with static pages – like home

Olga Barlow

Participant

February 11, 2021 at 18:43

Hello,

Are you logged in while trying to visit page? It’s only for logged in users https://prnt.sc/z4bhav

Regards

#273712 Copied In reply to: Can't Save Template and Page Changes

Olga Barlow

Participant

February 11, 2021 at 18:42

Hello,

Provide us with screenshot of the Theme Options > WooCommerce > Product images settings, please. Is crop option enabled there?

Regards

#273711 Copied In reply to: Slider hight has changed
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Viewing 30 posts - 10,711 through 10,740 (of 30,391 total)

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