Template issue - by Hadrons - on WordPress WooCommerce support

This topic has 23 replies, 4 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Hadrons
    Hadrons
    Participant
    February 7, 2021 at 15:12

    im trying to create a coming soon page, creating a new template and embedding an elementor coming soon page.
    when i create the template however the coming soon frame it seems it is inserted into a bicycle post template …. that i dont know why and where has been configured as baseline template. i have deleted all unused templates so actually i have none related to post template (im working on the bicycle demo)

    22 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2021 at 15:25

    Hello,

    Please provide some screenshots for a better understanding.
    Also, provide URL and temporary wp-admin access.
    You can use the Lightshot screenshot tool to take screenshots and share them.

    Regards

    Avatar: Hadrons
    Hadrons
    Participant
    February 7, 2021 at 15:51

    ok thanks

    here is a screenshot where you can see the coming soon page embedded into a post template
    https://prnt.sc/ynic0m
    this while trying to create a coming soon template to be used for coming soon feature of elementor.

    Please contact administrator
    for this information.
    Avatar: Hadrons
    Hadrons
    Participant
    February 7, 2021 at 16:07

    I found out that it inherit the theme from the active theme/template, which is bicycle … bit i dont know how to remove on a specific page

    Avatar: Hadrons
    Hadrons
    Participant
    February 7, 2021 at 19:49

    problem fixed, i had just to change the default page template that elemento assign now by definition to the default template theme.
    thanks
    M

    Avatar: Hadrons
    Hadrons
    Participant
    February 7, 2021 at 20:15

    Life isn’t easy …..
    now happens that on some pages, such as products page we get this message
    https://prnt.sc/yo9j31

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 8, 2021 at 08:53

    Hi

    Please send us your website URL where you are facing this issue along with temporary wp-admin access so that we check your website .

    Avatar: Hadrons
    Hadrons
    Participant
    February 8, 2021 at 08:57

    hi robert, here it is
    thanks

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 8, 2021 at 14:15

    Hi

    Thank you so much for website URL

    We have access your website URL and edit the page builder your website is working absolutely fine. https://prnt.sc/ypnls9

    It might be possible some cache issue so kindly test your website after clear your cache and let us know if you still facing any issue.

    Avatar: Hadrons
    Hadrons
    Participant
    February 8, 2021 at 18:11

    Hi, yes page builder is ok, the problem we have is related to this message we get when we try to access the shop page or to edit any product
    https://prnt.sc/yqgk0u

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 8, 2021 at 18:39

    Hi

    Are you trying to edit a WooCommerce shop or product page?

    a. WooCommerce shop pages cannot currently be directly edited by Elementor. With Elementor Pro, however, you can create a new shop archive page to use in place of the default shop page. See how to create a WooCommerce archive template here.
    https://elementor.com/help/creating-a-woocommerce-archive-template/

    b. WooCommerce product pages must be edited with Elementor Pro’s WooCommerce Builder. If you edit it there and not into WooCommerce, you won’t receive the the_content error and you will be able to assign the template to your WooCommerce product pages.

    Note:You can change Shop page default page settings by going to Dashboard > Xstore > Theme Options > WooCommerce (shop) .https://prnt.sc/yqjwbl

    Avatar: Hadrons
    Hadrons
    Participant
    February 8, 2021 at 18:48

    I have loaded a your demo, bicycle and i could before be able to go to the shop page and review and edit, then if you look at past ticket there was a problem on the home page and header, that a your colleague fixed.
    then when i went back to the shop page or i try to edit with elementor a product page i get that error.
    so there is something wrong there.
    this is my problem. we have the elementor pro license.
    also we have an issue because as suggested by yoru colleague, i have downloaded from you site the revolution slider plugin and reinstalled to latest version, however when i get and use it it says it is not registered, while we should have it as registered.
    hope this clarifies the issue

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2021 at 23:39

    Hello,

    WP Dashboard access is incorrect https://prnt.sc/yrk734
    Free version of the Elementor does not have the option to edit the shop page. Only Elementor Pro allows you to create templates for the shop archive pages.
    All the theme settings to edit shop page layout you can find in Theme Options > WooCommerce > Shop, Shop elements.

    Also, you can edit only product description using Elementor. To be able to do this you need to enable Elementor for the products in the Elementor settings https://prnt.sc/yrk9cn

    Bundled plugins do not require activation
    https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes

    Regards

    Avatar: Hadrons
    Hadrons
    Participant
    February 9, 2021 at 09:46

    Hi Olga check new password, dont know why previous didnt work
    we have a licensed pro version of elememtor, and as already explained, before i was able to get and edit product page as for any other page. i was able to see both our previous products and the demo loeaded as well.
    then something happen giving me that error.
    please let me know if you need more info, it is not howevr for sure a elementor license issue.
    thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2021 at 14:33

    Hello,

    Read the Elementor documentation https://elementor.com/help/the-content-area-was-not-found-error/
    https://prnt.sc/yui28v
    It’s not related to our theme but to Elementor plugin.

    Regards

    Avatar: Hadrons
    Hadrons
    Participant
    February 9, 2021 at 15:17

    Thank you for effective support.
    for sure was not there before installation of you rplugin and loading your demo, since the shop was already existing

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2021 at 17:54

    Hello,

    Even if you enable any other theme you won’t be able to edit the archive page without using Elementor Pro and the way described in their docs.

    Regards

    Avatar: Hadrons
    Hadrons
    Participant
    February 9, 2021 at 20:04

    Hi Olga, may you didnt catch my point

    1) i purcahsed an xstore license, loaded your demo bycicle, and i do have a elementor pro license. I was the able to view and edit the products page as soon as the demo was loaded.
    2) i had the a problem on the home page and header not correctly managed that your colleague rose taylor fixed.
    3) after she fixed the home page issue, i noticed this problem on the products page (the shop page) that i dont understand, because before i was able to read and edit
    4) since i was able to read and edit, i do not understand why i should not do the same as before. im not sure about the reason of this problem, nevertheless it was not here as soon as i have uploaded your demo. may be i have done something wrong, i dont know, but these days i have spent time mainly to better understand and trying using your templates rather than make changes, especially on products.

    now you keep on telling me that i cannot edit product page, which is something i did, and also it is also one of the reasons why i purchased your products, since i have seen several tuorials explaining how to build an ecommerce starting from a loaded demo.

    i think that we have some misunderstanding here about the problem and what is feasible or not.
    i simply know that before i could go the “shop” page (the one of your bycicle demo) and see all products, both mine and the demo’s ones.
    i was also able to go the products section and edit each single product page either mine or from the demo.

    now im not able anymore to do that, though now the home page and header is finally ok

    i hope this clarify my situation.

    Thanks

    p.s im not an expert web designer, otherwise i would not likely purchased your product… and that’s why im asking your support here.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2021 at 23:15

    Hello,

    I think this is some misunderstanding in things you want to edit and things you try to edit. If you want to edit shop archive page using Elementor to add some additional elements, change styles of the products, number of products per page – you can’t do this and this option was never available, it’s not related to theme but to Elementor plugin and WordPress itself.
    Our theme allows editing of the shop page layout from Theme Options > WooCommerce > Shop and Shop elements.
    If you want to edit single product layout you can do this from Theme Options > WooCommerce > Single product.

    Maybe you edited not the shop archive page but a simple page that had the Product element in the page content, did not you? Like we display product on the home page, for example.

    Anyway, tell me what exactly do you want to change on the shop page? Maybe theme options will be enough.

    Regards

    Avatar: Hadrons
    Hadrons
    Participant
    February 10, 2021 at 09:36

    Hi Olga, thanks

    im following now your suggestions step by step.
    yes i can edit and modify the shop page via Theme Options>woocommerce>shop and shop elements.when i however try to modify a single products i get this page https://prnt.sc/yxyrbg

    if i then go deeper into a single product, again going thorugh Theme Options>woocommerce>shop and shop elements and i try to edit a single product page, i again get this page https://prnt.sc/yxzutg where i only see the header, footer, but the product info (which are existing in db) are not shown.

    if i get to products images i get this view https://prnt.sc/yy0a1b

    and if i get to the single product builder page i get this page here https://prnt.sc/yy0js3

    as you can see in any case i cannot change/modify any of the xisting products either mine previuos nor the demo products.

    so to recap step by step..

    1) im at theme options> woocommerce> shop https://prnt.sc/yy0js3
    2) here i see the products categories summary, getting into a single category i see correctly the products list https://prnt.sc/yy1ebd
    3) getting into a single product page (any of those) i get this empty page https://prnt.sc/yy1j1v

    so i think there is something wrong here.
    consider that i cannot even edit any existing product page neiwther directly from elementor editor.
    please let me know if i make anything wrong

    Thanks

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