Forum Replies Created

Viewing 30 posts - 10,681 through 10,710 (of 30,337 total)
1 2 3 … 356 357 358 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:24

    Hello,

    Use

    .fancy-select-results > ul::-webkit-scrollbar {
  width: 1px;  
}
.fancy-select-results > ul::-webkit-scrollbar-track {
  background: #ababab;
}
.fancy-select-results > ul::-webkit-scrollbar-thumb {
  border: 3px solid #6d6d6d;
}

    Regards

    #273856 Copied In reply to: Search Categories
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:19

    Hello,

    Because there is no price for that product https://prnt.sc/z7rfed

    Regards

    #273854 Copied In reply to: Add to cart button show in some products nand in some don't
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:15

    Hello,

    If the shop product image is cut off it means that you enabled the crop option in Theme Options > WooCommerce > Product images, so, disable crop for the product images.

    Regards

    #273853 Copied In reply to: store catalog images
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:13

    Hello,

    Do you use Files generator? Go to XStore > Files Generator and try to generate styles file again.
    Clear cache and check your site again.

    Regards

    #273852 Copied In reply to: Large white circle on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:10

    Hello,

    Do you use third-party plugin to add badges? I suppose it caused the issue.
    Unfortunately, if you want to use this plugin you can’t use our custom carousel for the product images and need to switch to the default WooCommerce gallery.
    Follow the steps described here https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/ Or provide us with WP Dashboard and FTP access and we’ll implement it for you.

    Regards

    #273851 Copied In reply to: Product images are messed up in Xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 13:05

    Hello,

    Would you be so kind to create separate topics for the new questions to avoid misunderstanding?

    1) To create brands go to Theme Options > WooCommerce > Shop elements > enable Brand option. After that go to Products > Brands > create brands. Then you can edit page and add the brands carousel element to your page to show brands on the home page or any other simple page you need.

    2) Go to Theme Options > Footer > Footer layout > choose 1 column > save settings.
    Watch the video tutorial on how to edit footer using Static Blocks https://youtu.be/gY-x4m47Duo But instead of using WPBakery editor from the video use Elementor for the Static block editing https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    #273848 Copied In reply to: MENU
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:35

    Hello,

    I suppose you missed my answer.
    Every page has its own setting for the breadcrumbs and your shop page breadcrumbs are disabled https://prnt.sc/z73p18 That’s why you don’t have breadcrumbs there. Category page inherits the shop page settings for the breadcrumbs. So, if you want to enable breadcrumbs go to Pages > click edit the Shop page and enable breadcrumbs in the settings from the screenshot.

    Regards

    #273841 Copied In reply to: category-description empty
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:32

    Hello,

    1) Provide us with temporary WP Dashboard access to your site. If you translated the theme and XStore core plugin almost all the strings should be translated.
    2) To translate titles in the sidebar go to Appearance > Widgets > edit the titles of the Shop sidebar widgets.

    Regards

    #273840 Copied In reply to: Translate theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:28

    Hello,

    1) Create translation for all your menu pages https://prnt.sc/z7lh2g
    2) Sync the navigation menu after that https://prnt.sc/z7llud
    Check the menu with different languages after these actions.

    Regards

    #273838 Copied In reply to: Wrong menu in nav bar when translating product with WPML
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:19

    Hello,

    This is built-in layout, it’s not the layout created using Single product build. Don’t you want to use built-in layout but create the same using sigle product builder?

    Regards

    #273836 Copied In reply to: product layout
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:17

    Hello,

    You are welcome.

    Regards

    #273835 Copied In reply to: current-menu-item class problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:16

    Hello,

    Take my apologies. Try this one
    [qrcode self_link="1" lightbox="1" size="128" title="QR Code" ]

    Regards

    #273834 Copied In reply to: QRCode Product Page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:11

    Hello,

    It’s not related to our theme, WooCommerce plugin does not have checkboxes there by default, only display registration privacy policy text, you can enable Storefront theme (The Official WooCommerce Theme https://woocommerce.com/storefront/ ) and check https://prnt.sc/z7jeyg So, contact WooCommerce support if you want to submit feature request about this https://wordpress.org/support/plugin/woocommerce/

    Regards

    #273832 Copied In reply to: Add Terms Check By Account Register
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:05

    Hello,

    Add the default WooCommerce items to your custom menu https://prnt.sc/z7j08i

    Regards

    #273830 Copied In reply to: A new menu to User dashboard not displaying correctly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 12:02

    Hello,

    I’m afraid that we don’t have the option to import gallery for every single variation. So, import images to default WooCommerce product gallery and then edit product and choose images for the variation gallery.

    Regards

    #273828 Copied In reply to: Variation gallery
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 11:47

    Hello,

    Check your site now.

    Regards

    #273825 Copied In reply to: I'm having upluads problems
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 11:34

    Hello,

    Thank you.
    I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    #273824 Copied In reply to: Xstore add ons don't show in WP Bakery page builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 11:19

    Hello,

    Hello,

    Check this post to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Also, you can find some theme optimization options in Theme Options > Speed optimization.
    We are working on theme speed and major speed update will come in May.

    At this moment we don’t have more speed options in our theme.
    If you need the help of a personal speed optimization expert you can submit request to WPKraken team. They have such service.

    Regards

    #273822 Copied In reply to: Slow Site Speed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 11:14

    Hello,

    I suppose it could be related to single product builder. I passed this issue to our developers. I’ll inform you once they find the solution.

    Regards

    #273821 Copied In reply to: successful alert js caching with wp-rocket
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 10:53

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail on Monday.

    Regards

    #273817 Copied In reply to: Registry Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 10:16

    Hello,

    I can’t log in to your Dashboard to check the settings and test the speed https://prnt.sc/z76k4k
    Please, provide us with the correct access to proceed.

    Regards

    #273814 Copied In reply to: Translate
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 09:56

    Hello,

    1) Keep this option disabled https://prnt.sc/z743tg
    2) Every page has its own setting for the breadcrumbs and your shop page breadcrumbs are disabled https://prnt.sc/z73p18 That’s why you don’t have breadcrumbs there. Category page inherits the shop page settings for the breadcrumbs.

    Regards

    #273811 Copied In reply to: category-description empty
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 09:44

    Hello,

    Fixed. Check now.

    Regards

    #273807 Copied In reply to: in summary order page the total price is displayed twice
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:46

    Hello,

    We need to check theme and plugin files and edit them to help you. We can’t do this without FTP. Provide us with FTP access only to wp-content folder.

    Regards

    #273754 Copied In reply to: product_type was called incorrectly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:44

    Hello,

    Child theme can’t be the reason of the live mode changes. Don’t you see style changes in customizer or on frontend without customizer?

    Regards

    #273753 Copied In reply to: Border around product wont show on parent theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:42

    Hello,

    Read this post to speed up site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Also, you can find some theme optimization options in Theme Options > Speed optimization.
    We are working on theme speed and major speed update will come in May.

    If you are not satisfied with the theme speed you can submit refund request.

    Regards

    #273752 Copied In reply to: site load speed is too slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:41

    Hello,

    Done.

    Regards

    #273751 Copied In reply to: unable to update theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:35

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    #273747 Copied In reply to: Product variations woocommerce button not work
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:34

    Hello,

    The country of the support expert who will work on your issue is Ukraine.

    Regards

    #273746 Copied In reply to: Shopping cart and checkout pages aren't responsive
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 19:33

    Hello,

    You can submit it here https://themeforest.net/refund_requests/new

    Regards

    #273745 Copied In reply to: unable to update theme
  • 1 2 3 … 356 357 358 … 1,010 1,011 1,012
    Viewing 10,710 results - 10,681 through 10,710 (of 30,337 total)
Viewing 30 posts - 10,681 through 10,710 (of 30,337 total)
1 2 3 … 356 357 358 … 1,010 1,011 1,012

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