Forum Replies Created

Viewing 30 posts - 10,381 through 10,410 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2021 at 10:31

    Hello,

    Then remove theme from that site. You can’t use our theme for the new project if you already use it on another site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2021 at 10:30

    Hello,

    Email builder uses the default WooCommerce hooks, so it should not disable SMTP mailer plugin. Does it work fine once you disable the XStore email builder?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2021 at 10:17

    Hello,

    Go to Theme Options > General > make sure that option “Include styles from “Ultimate Addons for WPBakery page builder” on every page” is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:55

    Hello,

    Try to log in using our user. Do you get this layout https://prnt.sc/10448kq ?
    Besides, you did not clear the CloudFlare CDN cache! Log in to your Cloudflare panel and clear the cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:52

    Hello,

    Yes, that’s new option that we added in the last update. If you want to disable it go to WooCommerce > Settings >Account > Product type > None https://prnt.sc/10446z4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:50

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site. We’ll check the issue. Problem could be related to child theme files if you overwrite something there or to cache plugin settings. Need to check that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:46

    Hello,

    If you have an issue even with the default theme then contact the Dokan plugin author, we can’t fix the third-party plugin error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:43

    Hello,

    We don’t need access to your hosting. We asked about WP Dashboard access.
    I checked your site and looks ok https://prnt.sc/1043mtv
    Elementor saves styles of the page to separate CSS file, if you use cache plugin you need to clear plugin cache and browser cache to check the changes. Or change the CSS Print Method
    to Internal Embedding https://prnt.sc/1043wa5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:27

    Hello,

    Oh, sorry, missed that. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:25

    Hello,

    Add the below code to Theme Options > Custom CSS

    .carousel-area .product-slide {
        padding: 10px 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 20:16

    Hello,

    What about WP Dashboard access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:57

    Hello,

    Unblock our support access https://prnt.sc/1042ldm
    And what about FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:41

    Hello,

    Clear the Cloudflare CDN cache and check the My account page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:34

    Hello,

    Provide link to the page where you have this error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:32

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they find the solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:27

    Hello,

    Link that you provided does not work https://prnt.sc/1041qc7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:26

    Hello,

    Try to activate the theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:24

    Hello,

    Did you use Stretch row option of the mega menu static block? Disable this option. Mega menu does not support the stretch row option of the WPBakery builder.
    Let me know if it helps. If not then provide us with WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:15

    Hello,

    If everything works fine with previous version of plugin then you need to contact plugin author about this. They will take a look at issue. If they find that we also need to improve something from our side then just ask then to contact us 8themes@gmail.com and we’ll try to solve this issue in cooperation. We can’t fix it from our side only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:10

    Hello,

    We do not see any problem with product attributes – http://prntscr.com/101s6pi What exactly is wrong? describe in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 19:00

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue with the product variations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:56

    Hello,

    I can’t log in to your Dashboard to check https://prnt.sc/1040sdo
    Provide us with correct access.

    Also, provide us with screenshots of texts that are missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:54

    Hello,

    I don’t have suggestions, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:53

    Hello,

    I’m not sure why you don’t have it because it’s there for me https://gyazo.com/aef603e4c3c2f6547ac7f072709e4897
    Maybe try another browser.
    This demo https://xstore.8theme.com/elementor/demos/under-construction-coming/ is elementor page I have imported it in Elementor templates https://prnt.sc/1040pd7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:48

    Hello,

    Do you use WPBakery or Elementor as the page builder? Use page builder settings to stretch the row.
    Or provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:46

    Hello,

    Try to remove all the items there. Save changes and reload customizer. Add items again. If you still have the issue after that then provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:44

    Hello,

    1) Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail
    2) Default search widget searches posts and pages, products. Product search widget searches products only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:39

    Hello,

    1) Problem on single product was caused by template-elements.php that you copied to child theme. Don’t copy any files from the framework folder of the parent theme. If you need to change any function from these files copy just function to child theme functions.php. So, I renamed the folder in you child theme. Now copy just function that you changed there to child theme functions.php.

    2) You used the wrong selectors in the plugin settings. I changed them according to theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:31

    Hello,

    1) We need FTP access to your site to check the issue with the price.
    2) Use Label type for your attribute if you want to show the texts instead of color/image https://prnt.sc/10400zq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2021 at 18:26

    Hello,

    1) You need to add correct texts in the Header builder > Account https://prnt.sc/103zroa
    After that add admin texts to the string translator https://prnt.sc/103zs8j and translate them https://prnt.sc/103zso5
    3) I see the mentioned strings without translation https://prnt.sc/103ztjy So, just make a double-check and translate strings.

    Regards

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Viewing 30 posts - 10,381 through 10,410 (of 30,337 total)
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