Hello,
Then remove theme from that site. You can’t use our theme for the new project if you already use it on another site.
Regards
Hello,
Then remove theme from that site. You can’t use our theme for the new project if you already use it on another site.
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Hello,
Email builder uses the default WooCommerce hooks, so it should not disable SMTP mailer plugin. Does it work fine once you disable the XStore email builder?
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Hello,
Go to Theme Options > General > make sure that option “Include styles from “Ultimate Addons for WPBakery page builder” on every page” is enabled.
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Hello,
Try to log in using our user. Do you get this layout https://prnt.sc/10448kq ?
Besides, you did not clear the CloudFlare CDN cache! Log in to your Cloudflare panel and clear the cache.
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Hello,
Yes, that’s new option that we added in the last update. If you want to disable it go to WooCommerce > Settings >Account > Product type > None https://prnt.sc/10446z4
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Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site. We’ll check the issue. Problem could be related to child theme files if you overwrite something there or to cache plugin settings. Need to check that.
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Hello,
If you have an issue even with the default theme then contact the Dokan plugin author, we can’t fix the third-party plugin error.
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Hello,
We don’t need access to your hosting. We asked about WP Dashboard access.
I checked your site and looks ok https://prnt.sc/1043mtv
Elementor saves styles of the page to separate CSS file, if you use cache plugin you need to clear plugin cache and browser cache to check the changes. Or change the CSS Print Method
to Internal Embedding https://prnt.sc/1043wa5
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Hello,
Oh, sorry, missed that. Check now.
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Hello,
Add the below code to Theme Options > Custom CSS
.carousel-area .product-slide {
padding: 10px 0;
}
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Hello,
What about WP Dashboard access?
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Hello,
Clear the Cloudflare CDN cache and check the My account page after that.
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Hello,
Provide link to the page where you have this error.
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Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they find the solution.
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Hello,
Try to activate the theme now.
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Hello,
Did you use Stretch row option of the mega menu static block? Disable this option. Mega menu does not support the stretch row option of the WPBakery builder.
Let me know if it helps. If not then provide us with WP Dashboard access.
Regards
Hello,
If everything works fine with previous version of plugin then you need to contact plugin author about this. They will take a look at issue. If they find that we also need to improve something from our side then just ask then to contact us 8themes@gmail.com and we’ll try to solve this issue in cooperation. We can’t fix it from our side only.
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Hello,
We do not see any problem with product attributes – http://prntscr.com/101s6pi What exactly is wrong? describe in more detail, please.
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Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue with the product variations.
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Hello,
I can’t log in to your Dashboard to check https://prnt.sc/1040sdo
Provide us with correct access.
Also, provide us with screenshots of texts that are missing.
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Hello,
I don’t have suggestions, unfortunately.
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Hello,
I’m not sure why you don’t have it because it’s there for me https://gyazo.com/aef603e4c3c2f6547ac7f072709e4897
Maybe try another browser.
This demo https://xstore.8theme.com/elementor/demos/under-construction-coming/ is elementor page I have imported it in Elementor templates https://prnt.sc/1040pd7
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Hello,
Do you use WPBakery or Elementor as the page builder? Use page builder settings to stretch the row.
Or provide us with WP Dashboard access to your site.
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Hello,
Try to remove all the items there. Save changes and reload customizer. Add items again. If you still have the issue after that then provide us with WP Dashboard access to your site.
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Hello,
1) Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail
2) Default search widget searches posts and pages, products. Product search widget searches products only.
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Hello,
1) Problem on single product was caused by template-elements.php that you copied to child theme. Don’t copy any files from the framework folder of the parent theme. If you need to change any function from these files copy just function to child theme functions.php. So, I renamed the folder in you child theme. Now copy just function that you changed there to child theme functions.php.
2) You used the wrong selectors in the plugin settings. I changed them according to theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
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Hello,
1) We need FTP access to your site to check the issue with the price.
2) Use Label type for your attribute if you want to show the texts instead of color/image https://prnt.sc/10400zq
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Hello,
1) You need to add correct texts in the Header builder > Account https://prnt.sc/103zroa
After that add admin texts to the string translator https://prnt.sc/103zs8j and translate them https://prnt.sc/103zso5
3) I see the mentioned strings without translation https://prnt.sc/103ztjy So, just make a double-check and translate strings.
Regards