Problem caused by your customization in child theme. You overwrote template-elements.php file in the framework folder but should not. If you want to change any function from framework/template-elements.php copy only that function to child theme functions.php and make changes there. Don’t copy the whole file because we make changes there.
I renamed the file and don’t see js error on your site. What function did you edit there?
We get the error https://prnt.sc/104nntb while trying to upload the updated version of the plugin. Could you, please, contact your hosting provider to fix this error and then reply back?
Regards
Olga Barlow
Participant
February 23, 2021 at 10:31
Hello,
Then remove theme from that site. You can’t use our theme for the new project if you already use it on another site.
Regards
Olga Barlow
Participant
February 23, 2021 at 10:30
Hello,
Email builder uses the default WooCommerce hooks, so it should not disable SMTP mailer plugin. Does it work fine once you disable the XStore email builder?
Regards
Olga Barlow
Participant
February 23, 2021 at 10:17
Hello,
Go to Theme Options > General > make sure that option “Include styles from “Ultimate Addons for WPBakery page builder” on every page” is enabled.
Regards
Olga Barlow
Participant
February 22, 2021 at 20:55
Hello,
Try to log in using our user. Do you get this layout https://prnt.sc/10448kq ?
Besides, you did not clear the CloudFlare CDN cache! Log in to your Cloudflare panel and clear the cache.
Regards
Olga Barlow
Participant
February 22, 2021 at 20:52
Hello,
Yes, that’s new option that we added in the last update. If you want to disable it go to WooCommerce > Settings >Account > Product type > None https://prnt.sc/10446z4
Regards
Olga Barlow
Participant
February 22, 2021 at 20:50
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site. We’ll check the issue. Problem could be related to child theme files if you overwrite something there or to cache plugin settings. Need to check that.
Regards
Olga Barlow
Participant
February 22, 2021 at 20:46
Hello,
If you have an issue even with the default theme then contact the Dokan plugin author, we can’t fix the third-party plugin error.
Regards
Olga Barlow
Participant
February 22, 2021 at 20:43
Hello,
We don’t need access to your hosting. We asked about WP Dashboard access.
I checked your site and looks ok https://prnt.sc/1043mtv
Elementor saves styles of the page to separate CSS file, if you use cache plugin you need to clear plugin cache and browser cache to check the changes. Or change the CSS Print Method
to Internal Embedding https://prnt.sc/1043wa5
Did you use Stretch row option of the mega menu static block? Disable this option. Mega menu does not support the stretch row option of the WPBakery builder.
Let me know if it helps. If not then provide us with WP Dashboard access.
Regards
Olga Barlow
Participant
February 22, 2021 at 19:15
Hello,
If everything works fine with previous version of plugin then you need to contact plugin author about this. They will take a look at issue. If they find that we also need to improve something from our side then just ask then to contact us 8themes@gmail.com and we’ll try to solve this issue in cooperation. We can’t fix it from our side only.
Regards
Olga Barlow
Participant
February 22, 2021 at 19:10
Hello,
We do not see any problem with product attributes – http://prntscr.com/101s6pi What exactly is wrong? describe in more detail, please.
Regards
Olga Barlow
Participant
February 22, 2021 at 19:00
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue with the product variations.
Regards
Olga Barlow
Participant
February 22, 2021 at 18:56
Hello,
I can’t log in to your Dashboard to check https://prnt.sc/1040sdo
Provide us with correct access.
Also, provide us with screenshots of texts that are missing.
Do you use WPBakery or Elementor as the page builder? Use page builder settings to stretch the row.
Or provide us with WP Dashboard access to your site.
Regards
Olga Barlow
Participant
February 22, 2021 at 18:46
Hello,
Try to remove all the items there. Save changes and reload customizer. Add items again. If you still have the issue after that then provide us with WP Dashboard access to your site.
