Forum Replies Created

Viewing 30 posts - 9,541 through 9,570 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 13:26

    Hello,

    Go to Elementor Site settings > Lightbox > disable ligtbox for the images https://gyazo.com/5668ac55dda516bb145cf351e3b20725

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 13:20

    Hello,

    Translate not just theme but also XStore core plugin https://prnt.sc/115pu4z
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 13:14

    Hello,

    Sync theme and XStore core translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and translate the necessary strings after that.

    Let me know if you did that but still need help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 13:13

    Hello,

    It was removed after WooCommerce update in 2020. They added a limit for the redirects from the checkout page and redirects causes issue with the payment gateways, so we had to remove this functionality. We are looking for ways to get it back but we have not find the solution yet.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 13:08

    Hello,

    Problem caused by WooCommerce Product Configurator by Iconic plugin. Contact plugin author to find out why they replace our functionality.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:58

    Hello,

    Provide us with the correct WP Dashboard access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:56

    Hello,

    You can post question in the comments area of the WPBakery plugin https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments and ask how to speed up the appearance of the popup content. But we don’t have such issue with our test installation. Popup is not very fast but it appears in a few secs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:50

    Hello,

    You are welcome.
    We did not study such plugins, so I don’t have suggestions, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:49

    Hello,

    Add the below code to Theme Options > Custom CSS

    .next.page-numbers .et-right-arrow:before {content: 'Next';}
    .prev.page-numbers .et-left-arrow:before {content: 'Prev';}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:44

    Hello,

    Thank you. I passed your issue to our developers and I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:41

    Hello,

    It does not save even with the default Storefront theme https://gyazo.com/e1b9b661af9c6c8a152b5cb40c136650
    So, contact WooCommerce support about this issue https://wordpress.org/support/plugin/woocommerce/
    We are able to help only if issue caused by our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 12:33

    Hello,

    1) FTP is incorrect https://prnt.sc/115o2rq
    But I was able to make some changes using file manager. Check the single product with label now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 11:59

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 11:49

    Hello,

    1) Check the attributes in the cart now https://prnt.sc/115nknz
    2) Provide screenshots where you set the discount for the variation, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 11:31

    Hello,

    1) Settings are ok. Provide us with the FTP access to check the issue with the categories list in the mobile menu in more detail.

    2) Describe your actions before 502 error. Provide us with the server error logs once you get the 502 error again.

    3) It depends on your purposes. Do you plan to start the new project or it’s the same project but for testing purposes?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 11:06

    Hello,

    1) We don’t have such kind of a toggle for the desktop version of the menu in our theme. It’s possible to implement only by additional customization.

    2) Your second screenshot does not work. Could you, please, send it again to understand what exactly you want to separate?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 10:47

    Hello,

    We have 2 ways to fix the mentioned issue:
    1) Set the min-height for all the mega menus using the below custom

    .et_b_header-menu.et_element-top-level .secondary-menu-wrapper .item-design-mega-menu .nav-sublist-dropdown{
        min-height: 502px;
    }

    And change the categories min-height according to your needs to fill all the mega menu area https://prnt.sc/115lyzy

    Or

    2) Reposition the mega menu vertically on 50%

    .secondary-menu-wrapper .menu li.menu-item-has-children > .menu-static-block {
        transform: translateY(-50%);
    }
    .secondary-menu-wrapper .menu > .item-design-mega-menu {
        position: relative;
    }

    I added the custom code of the 1 way to child theme style.css to show you how it looks
    But if you don’t like it then choose the most suitable way for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 10:11

    Hello,

    When do you get the 500 error? Describe your actions step by step because I don’t get it https://gyazo.com/e8097bb095a124f0ce363c50e00556f0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 08:56

    Hello,

    Thank you for using our theme!
    I checked your site and don’t see any fatal error https://prnt.sc/115ixm0
    Checked the error logs and see that file was missing in the XStore core plugin and it was the reason. I assume you have sorted out, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2021 at 08:41

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 20:19

    Hello,

    It does not work in this way. You need to import WPBakery version from the beginning. You
    can’t just switch from Elementor demo content to WPBakery. So, if you want WPBakery version you need to reset your WP installation and import WPBakery version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 20:17

    Hello,

    And create test user (Users > Add new) without Temporary Login Without Password plugin. Because plugin also could cause the issue.
    Provide us also with FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:58

    Hello,

    You are welcome.
    There is no option to change the color and text-decoration. Use custom code

    div.mobile-menu-content .et_b_header-menu .menu li a:hover {
        opacity: 1;
        color: #ea8526;
        text-decoration: underline;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:53

    Hello,

    1) It’s not related to our theme but to the WooCommerce plugin
    2) I removed custom items, saved, refreshed page and added items again and the text field works fine. Check now.
    3) I don’t see any negative margin on the mentioned page, only positive https://prnt.sc/1152inq So, could you, please, provide screenshot of the issue?
    4) It was border-top for the footer static block https://prnt.sc/1152mco Removed that. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:32

    Hello,

    1) We don’t show the login with FB button on the checkout page. It is available for the mini popup and my account page only.

    2) I see that it’s translated https://prnt.sc/115296p Could you, please, provide us with screenshot where you have it untranslated?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:24

    Hello,

    We’ll add that icon in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:20

    Hello,

    We checked your code.
    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:14

    Hello,

    This option refreshes the mini cart amount when you navigate between pages/browser tabs of your site, it adds some ms to loading but not critical time. We had it enabled by default before. If you disable option it does not refresh that, some users do not show the amount of the added products for the mini cart and they don’t need that option enabled. But it’s not your case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:10

    Hello,

    Container width is set to 1170px as I can see https://prnt.sc/1151vi6
    So, if you want to increase the width of the container go to Theme Options > General > change the width of the site. After that clear cache of the plugin and CDN cache to apply changes because you use the Cloudflare CDN as I can see.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:07

    Hello,

    Glad to hear that you sorted out.

    Regards

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Viewing 30 posts - 9,541 through 9,570 (of 30,391 total)
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