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URGENT! Error 500 Internal Server Error - by Freelancer

This topic has 8 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Freelancer

Participant

April 5, 2021 at 21:52

I have contacted the hosting company they reported that the problem is with the theme or one of its plugins, not a problem server. Please Advice ASAP.
https://paste.pics/C43EW
Credentials are sent in a private area

Please, contact administrator
for this information.

#282728 Copied Theme version: 2.6

7 Answers

Olga Barlow

Support staff

April 6, 2021 at 08:56

Hello,

Thank you for using our theme!
I checked your site and don’t see any fatal error https://prnt.sc/115ixm0
Checked the error logs and see that file was missing in the XStore core plugin and it was the reason. I assume you have sorted out, right?

Regards

#282758 Copied

Freelancer

Participant

April 6, 2021 at 09:51

I still get the 500 error.

Sorry, which file are you talking about?

#282768 Copied

Olga Barlow

Support staff

April 6, 2021 at 10:11

Hello,

When do you get the 500 error? Describe your actions step by step because I don’t get it https://gyazo.com/e8097bb095a124f0ce363c50e00556f0

Regards

#282771 Copied

Freelancer

Participant

April 7, 2021 at 16:04

This what happens at my end
https://streamable.com/3kf9py

#283071 Copied

Olga Barlow

Support staff

April 7, 2021 at 16:07

Hello,

Contact your hosting provider and provide us with the server error logs to find out what causes the 500 error.

Regards

#283073 Copied

Freelancer

Participant

April 7, 2021 at 16:41

They said no error logs!
https://paste.pics/C4S6N

#283084 Copied

Olga Barlow

Support staff

April 7, 2021 at 17:30

Hello,

Probably you don’t have access to global log file. If 500 error appears it means that some error should be and your hosting provider should have root access to the necessary log file. Or if logs are disabled then they will be able to enable it to study the issue once you get 500 error again.

Regards

#283096 Copied
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