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Resource overuse - by Гочо Симеонов

This topic has 8 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Гочо Симеонов

Participant

April 5, 2021 at 13:29

Hello there, hosting company brought a problem to our attention, suggesting that we contact theme developers about it
We have excessively high CPU usage and a lot of errors related to the theme in the wordpress error log of this kind:

“[05-Apr-2021 08:20:24 UTC] PHP Fatal error: Uncaught Error: Call to undefined method St_Woo_Shop::get_gallery_image_ids() in /home/arnicagr/public_html/wp-content/themes/xstore/framework/woo.php:2248
Stack trace:
#0 /home/arnicagr/public_html/wp-includes/class-wp-hook.php(287): etheme_available_variation_gallery(Array, Object(St_Woo_Shop), Object(WC_Product_Variation))
#1 /home/arnicagr/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array)
#2 /home/arnicagr/public_html/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php(145): apply_filters(‘sten_wc_archive…’, Array, Object(St_Woo_Shop), Object(WC_Product_Variation))
#3 /home/arnicagr/public_html/wp-includes/class-wp-hook.php(287): St_Woo_Shop->available_variations(Array)
#4 /home/arnicagr/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array)
#5 /home/arnicagr/public_html/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php(59): apply_filters(‘sten_wc_archive…’, Ar in /home/arnicagr/public_html/wp-content/themes/xstore/framework/woo.php on line 2248”

Please assist us into resolving this issue
Thanks in advance

On another note : there has been a new theme update but we had all the strings from locotranslate lost on the last update, could you give some insight about is it safe to update the theme at this current time for the translations

#282628 Copied Theme version: 7.2.6 WooCommerce version: 5.0.0

7 Answers

Olga Barlow

Support staff

April 5, 2021 at 19:06

Hello,

1) Provide us with WP Dashboard and FTP access to your site to check the issue with the fatal error in more detail.

2) Make sure that XStore theme and XStore core plugin translation files placed into wp-content/languages/themes and wp-content/languages/plugins folders, not into wp-content/themes/xstore/languages folder.

Regards

#282709 Copied

Гочо Симеонов

Participant

April 6, 2021 at 13:34

Proving access:

Please contact administrator
for this information.

#282812 Copied

Olga Barlow

Support staff

April 7, 2021 at 12:22

Hello,

Can’t connect to your server using FTP https://prnt.sc/116fznk
Check the credentials you provided.

Regards

#283005 Copied

Гочо Симеонов

Participant

April 7, 2021 at 14:09

new FTP credentials

Please contact administrator
for this information.

#283042 Copied

Olga Barlow

Support staff

April 7, 2021 at 17:46

Hello,

FTP directory is empty https://prnt.sc/116mt7f
Check the destination folder of our user, we need access to your WP installation.

Regards

#283103 Copied

Гочо Симеонов

Participant

April 9, 2021 at 09:25

Hello, we made a new FTP account with the correct FTP directory access provided please try again

Please contact administrator
for this information.

#283334 Copied

Olga Barlow

Support staff

April 9, 2021 at 13:21

Hello,

Thank you. This time it works.
Could you also tell me your actions when you get the mentioned error?
Do you use the variation gallery option for your variable products? Could you, please, provide me link to such product?

Regards

#283363 Copied
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