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Add button does not work on the mobile - by Freelancer

This topic has 17 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Freelancer

Participant

April 3, 2021 at 19:51

When you click add, plus, or minus, the button does no action mobile, however, he does that on the. web
https://ambixperfumes.com/en/product/custom-box/
And the mobile nav category option doesn’t lead to categories
https://paste.pics/C3HE3

#282465 Copied Theme version: 2.6

16 Answers

Rose Tyler

Support staff

April 4, 2021 at 07:20

Hello,

1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then.
2) Describe the issue in more detail, please. It seems to work fine.

Regards

#282482 Copied

Freelancer

Participant

April 4, 2021 at 13:10

1- I have disabled the third party plugin but the category nav just work on English, kindly see the screen shot.
Arabic Categories View: https://paste.pics/C3L7V
English Categories View: https://paste.pics/C3LQ0

2- About the plugin I disabled,it was for make custom boxes product, Do you recommend a plugin that is compatible with your theme Instead of this plugin?
https://wisdmlabs.com/assorted-bundles-woocommerce-custom-product-boxes-plugin/?utm_source=CPBdocumentation&utm_medium=CPBdocumentation&utm_campaign=CPBdocumentation#pricing

#282523 Copied

Olga Barlow

Support staff

April 5, 2021 at 11:45

Hello,

1) Provide us with WP Dashboard access to your site. We’ll check the issue in more detail
2) We don’t have suggestions, unfortunately. You may contact plugin author and ask to check what exactly causes the mentioned issue and fix it.

Regards

#282608 Copied

Freelancer

Participant

April 5, 2021 at 12:22

1-I have sent you the credentials for this site https://tatera-qatar.com
The same problems happens also on http://ambixperfumes.com/
so please share with me how did you fix it, so I can fix it myself for the other site.

2- However I have disabled the plugins that make conflict, I get 502 error message from time time, could you explain the reason?
3- If I made a copy of the website on the same domain /test for example, does it affect the license for the theme or the plugins included?

Please contact administrator
for this information.

#282615 Copied

Olga Barlow

Support staff

April 6, 2021 at 11:31

Hello,

1) Settings are ok. Provide us with the FTP access to check the issue with the categories list in the mobile menu in more detail.

2) Describe your actions before 502 error. Provide us with the server error logs once you get the 502 error again.

3) It depends on your purposes. Do you plan to start the new project or it’s the same project but for testing purposes?

Regards

#282786 Copied

Freelancer

Participant

April 6, 2021 at 14:23

1) the link of FTP access: http://www.siteground.com
the credentials are in the private area content.

2) I get the 502 error and 500 error when I tap on the search bar of google chrome the link of http://www.tatera-qatar.com. Now that you have the access to the server, please feel free to check the error logs.

3) it is. for testing purposes.

4) I have fixed the shipping price in woocomerce to be a flat rate. I have defined it to be 35 RQ and later I had changed it to 50 RQ. O¡A client had made an order and the shipping price has suddenly turned to the older value (35 QR) !! Could you plz explain to me the reason?

Please contact administrator
for this information.

#282818 Copied

Olga Barlow

Support staff

April 7, 2021 at 12:52

Hello,

1) I passed the issue to our developers. I’ll inform you once they fix the problem.
2) I don’t get any error while searching on your site https://gyazo.com/128f0c001b84a8d42edd4bcbbb8f8a33
3) yes, you can
4) Shipping options are WooCommerce plugin options. Our theme does not have any settings for this. So, contact WooCommerce support about this https://wordpress.org/support/plugin/woocommerce/

Regards

#283019 Copied

Freelancer

Participant

April 7, 2021 at 15:01

1- Okay, thanks we are waiting for that
2- I will explain what I mean by screenshots
Step01: https://paste.pics/C4QNT
Step02: https://paste.pics/C4QO5

3- I can make a test copy without a problem?
4- Okay, I will contact them

#283053 Copied

Olga Barlow

Support staff

April 7, 2021 at 16:05

Hello,

2) Contact your hosting provider and provide us server error logs.

Regards

#283072 Copied

Freelancer

Participant

April 8, 2021 at 14:01

Could you solve issue 1 until I got a reply from the support team?
Credentials are provided in the private area

Please contact administrator
for this information.

#283224 Copied

Olga Barlow

Support staff

April 8, 2021 at 16:42

Hello,

Issue passed to developers. Waiting for their reply. We have a lot of requests these days, so take my apologies for the possible delay.

Regards

#283265 Copied

Freelancer

Participant

April 11, 2021 at 17:43

Hello, Any updates regarding the mentioned issue number 01?

Please contact administrator
for this information.

#283558 Copied

Freelancer

Participant

April 12, 2021 at 00:46

Credentials edited

Please contact administrator
for this information.

#283573 Copied

Olga Barlow

Support staff

April 12, 2021 at 15:15

Hello,

You translated option value of admin string that should not be translated, so remove it from string translator https://prnt.sc/11alqey
Check site now.

Regards

#283666 Copied

Freelancer

Participant

April 12, 2021 at 15:28

The categories now appear but:
01- The default menu becomes the categories, which are not supposed to be.
02-Categories word isn’t translated to Arabic Even it’s translated in WPML

#283674 Copied

Olga Barlow

Support staff

April 12, 2021 at 19:26

Hello,

1) Oh, sorry I enabled it as main to test https://prnt.sc/11av2h8 . Check now.
2) Check now.

Regards

#283737 Copied
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