pls see imageTheme version: 7.2.7
There is no such problem on our test site.
Do you have any errors in the browser console?
Please disable all 3rd party plugins and check how it works then.
Try to check from another browser and device.
Let us know.
I have tried all the recommendations. Pls check it and help me. Giving you admin access.
And create test user (Users > Add new) without Temporary Login Without Password plugin. Because plugin also could cause the issue.
Provide us also with FTP access to your site, please.
now check pls
Thank you so much for your wp logins.
As for your mentioned issue is concerned it is probably looks that there is some 3rd party plugin create a conflict with this theme package. so we will recommend you kindly check this theme after deactivating recently installed 3rd party plugin and check the theme with default plugins.
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
One thing i want to mention here that recently i have added my site to namecheap supersonic cdn. Can it effect any thing?
Moreover i have disabled all the plugin but nothing gain. It all happened after updating theme. Before updating everything was working fine will all these plugins.
Neither FTP nor WP Dashboard access work https://prnt.sc/11842f9 https://prnt.sc/1183wxo
Provide correct access to check theme files. Maybe you did not upload all the necessary theme files during the update and this is the reason of the issue.
now check pls.
You provided FTP access to empty directory https://prnt.sc/11agurl
Please, provide access to your WP installation.
sorry pls check now
but pls resolve the issue as soon as possible.
thank in advance
thanks for your quick response. can you pls tell me where was the problem?
Something is strange with your WP installation. It calls out of date version of jQuery and it caused the issue. It’s not related to theme update because if you disable all the plugins and switch to the default theme and open customier you’ll get the same error with the performance and js errors in the console. So, I installed the jQuery helper plugin to make your customizer work.
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