Forum Replies Created

Viewing 30 posts - 9,571 through 9,600 (of 30,391 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:06

    Hello,

    1) Provide us with WP Dashboard and FTP access to your site to check the issue with the fatal error in more detail.

    2) Make sure that XStore theme and XStore core plugin translation files placed into wp-content/languages/themes and wp-content/languages/plugins folders, not into wp-content/themes/xstore/languages folder.

    Regards

    #282709 Copied In reply to: Resource overuse
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:03

    Hello,

    It’s almost ready. We need 2 days to install that version for you. Will you be able to wait for 2 days?

    Regards

    #282708 Copied In reply to: Barbershop in elementor
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 19:01

    Hello,

    Mentioned notice is not related to our theme but to uCare – Support Ticket System plugin. So, contact plugin author to fix that, we don’t provide support for the third-party plugins. There are no notices once plugin is disabled.

    Regards

    #282707 Copied In reply to: Sub Menu Page was Called Incorrectly and Header already error is occur in admin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:56

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issues? You use maintenance mode and we can’t check the site without WP Dashboard access.

    Regards

    #282706 Copied In reply to: How to remove Pre-Footer Block?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:54

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page Filters > Sidebar Widgets With Scrollable Content > On and Sidebar Widgets Toggle > On.

    Regards

    #282705 Copied In reply to: How can I set a shop page widgets like scrolling.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:51

    Hello,

    Issue is not related to theme. Plugin author uses the default WooCommerce class to hide the button. So, contact the plugin authors to find out why they do this.
    We do not require that plugin. Our theme has built-in the variation swatches feature https://youtu.be/LgzC4iK-j6A , so I don’t know why you chose that plugin.

    Regards

    #282702 Copied In reply to: "Proceed to Checkout" button missing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:45

    Hello,

    1) Don’t enable the stretch section option for the mega menu section in the elementor settings to avoid problems with the mega menu aligment
    2) Check the mega menu appearance on hover now. I added custom code to avoid disappearing.

    Regards

    #282701 Copied In reply to: Full width mega menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:29

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (min-width: 992px) {
    .header-main-menu .item-design-mega-menu .nav-sublist-dropdown {
        left: 300px !important;
        margin: 0 !important;
        right: 0px !important;
        width: 75% !important;
        max-width: 75% !important;
        transform: none !important;
    }
    .header-main-menu .item-design-mega-menu, .header-top, .header-main, .header-bottom, .header-wrapper .et_column.pos-static ~ .et_column:last-child {
        position: static;
    }
}

    Check the menu after that. Does it suit your needs?

    Regards

    #282696 Copied In reply to: Finding it hard to create layout of dropdown menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:26

    Hello,

    Use the Testimonials widget for manual additing of the testimonials. If you want to show those testimonials https://prntscr.com/114khpz use another element – Testimonials widget https://prnt.sc/11513xa

    Regards

    #282694 Copied In reply to: how to receive testimonials data on home page from testimonials
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:18

    Hello,

    Either disable the Full height row option for your rows or choose the columns position stretch if you want to cover whole the full height row area with the image of the columns.

    Regards

    #282692 Copied In reply to: Images display
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:10

    Hello,

    2) I answered questions about images on other topics.

    3) Provide us with link to your site to check the issue in more detail and help you.

    Regards

    #282691 Copied In reply to: Demo problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:09

    Hello,

    Please, don’t create multiple topics for the same question because it scales the load.
    What is the width of the images that you used? You need to use featured images with the 600px width or greater to get zoom effect.

    Regards

    Regards

    #282690 Copied In reply to: Products image zoom in and zoom out
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 18:01

    Hello,

    Thank you for choosing our theme.
    After the demo import you’ll get the placeholders. You can create your own products or edit existing ones to change images. We would recommend using images with the width 600px or greater but not too large like 2500px.

    Regards

    #282688 Copied In reply to: Products images did not load.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 16:23

    Hello,

    We need also FTP access. Checked the settings of the Static Block and it should work. So, we need to check the issue in more detail and check the files.

    Regards

    #282679 Copied In reply to: Elementor Static Block Bug
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 16:17

    Hello,

    Yes, we used product-type-variable class in the code if you checked that to hide it for the variable products only.

    Regards

    #282678 Copied In reply to: Variable product – Price shown double
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:54

    Hello,

    I don’t see the problem https://gyazo.com/6a0e61f5909876bfaae12caf9d7c4021
    Could you, please, provide screenshot or the video of the issue and tell us what mobile device and browser do you use?

    Regards

    #282671 Copied In reply to: Mobile Panel is no fixed on bottom of mobile screen its lagging Kindly Fix it
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:51

    Hello,

    Could you, please, provide us with link to the page where you have the mentioned issue? We’ll inspect it and give you custom code to fix the problem.

    Regarss

    #282670 Copied In reply to: problem with page on mobile and pc
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:49

    Hello,

    Versions that you installed use the Multiple header option https://youtu.be/BpeXfzNwkOc
    So, to change the header on the home page you need to edit multiple headers and make changes for both headers you have not just for the default one!

    Regards

    #282669 Copied In reply to: Header isn't updating on home Page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:48

    Hello,

    You can create columns, add the text, button and space element before text and after the button to that column and upload the column background image with bg-size cover.
    Or you can use the Banner element. It also allows to add the image and display text and button over it.

    Regards

    #282668 Copied In reply to: image with text and button link
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:44

    Hello,

    Problem caused by SW WooCommerce plugin and display:none that this plugin adds https://prnt.sc/114y3vd
    So, contact plugin author and ask them to fix the styles.

    Regards

    #282666 Copied In reply to: "Proceed to Checkout" button missing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:38

    Hello,

    Long product description displays in tabs, so you need to add the description https://prnt.sc/114xyx5 and then enable tabs at Theme Options > WooCommerce > Single product > Tabs https://prnt.sc/114xo7d

    Shipping is the WooCommerce plugin settings https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ Our theme does not have any special options for this. Probably you will need an additional plugin if you need different rates for the local delivery.

    Regards

    #282663 Copied In reply to: Long Product Description Visibility
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:23

    Hello,

    You should have a notification about the new theme update https://prnt.sc/114xlh9
    I see that plugin is enabled on your site https://prnt.sc/114xkbr
    So, have you sorted out?

    Regards

    #282662 Copied In reply to: [xStore] Plugin XStore Core auto disable when have update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:20

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site and screenshot of the element that does not display FA icon. We’ll check the issue in more detail.

    Regards

    #282659 Copied In reply to: Elementor Font Awesome are not display in our website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:19

    Hello,

    Go to Theme Options > Header Builder > Search > edit the placeholder text.

    Regards

    #282658 Copied In reply to: Translation 'Type here…' string in search bar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:18

    Hello,

    WooCommerce displays prices in 2 places by default you can check the official demo here https://themes.woocommerce.com/storefront/product/small-mp3-player-pro/
    They display top price – is a price range of the product, and the bottom price is the price of the variation that you choose.
    There is no special option to hide the top price. You can do this use custom CSS (Theme Options > Custom CSS)

    .product-type-variable .product-content .product_title+.price {
    display: none;
}

    Regards

    #282657 Copied In reply to: Variable product – Price shown double
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:05

    Hello,

    I see that you imported Elementor version, not the WPBakery then use Elementor to edit footer Static Blocks https://prnt.sc/114x4r6

    Regards

    #282656 Copied In reply to: All Imported successfully but Still Site looks messy and lots of errors on page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 15:01

    Hello,

    Thank you for using our theme!
    Individual site optimization is not included in our support. You can find some general tips here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    If you need help with the personal optimization you can submit request to WPKraken team.

    Regards

    #282654 Copied In reply to: Help me!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:59

    Hello,

    I’m not sure that fully understand your question. Do you want to add the email icon on the page https://prnt.sc/114wz4a with link mailto:your_email ?

    Regards

    #282653 Copied In reply to: Adding a social media email address
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:54

    Hello,

    1) Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
    2), 3) Contact WPML support with these questions.

    Regards

    #282650 Copied In reply to: Product page issues, images, woozone & translations
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 14:51

    Hello,

    We don’t have any special recommendations for this because as a rule hosting provider takes care of site backups not the theme author.

    Regards

    #282649 Copied In reply to: Whenever I try to edit a product I get a '500 internal server error' message
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    Viewing 9,600 results - 9,571 through 9,600 (of 30,391 total)
Viewing 30 posts - 9,571 through 9,600 (of 30,391 total)
1 2 3 … 319 320 321 … 1,012 1,013 1,014

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