Hello,

FTP directory is empty https://prnt.sc/116mt7f
Check the destination folder of our user, we need access to your WP installation.

Regards

Hello,

Provide us with temporary WP Dashboard and FTP access. Do you have this issue on the home page, right?

Regards

Hello,

Probably you don’t have access to global log file. If 500 error appears it means that some error should be and your hosting provider should have root access to the necessary log file. Or if logs are disabled then they will be able to enable it to study the issue once you get 500 error again.

Regards

Hello,

Use the custom code below
.woocommerce-error { background-color: #ff6700; }

Regards

Hello,

I installed version and did not face any errors https://gyazo.com/270e404e42b9131b8af257d6ee4ed956
Some images could be out of place because you already had some content and media on your site. So, you will need to change them according to your needs. Check the site.

Regards

Hello,

You use the Yoast SEO: WooCommerce plugin that replaces theme breadcrumbs. So, I added the below code to child theme style.css to change the padding and align breadcrumbs

.breadcrumbs.woo-breadcrumbs {
    max-width: 1170px;
    width: 100%;
    margin: auto;
    padding: 20px 15px;
}

Regards

Hello,

Yes, we hope that we’ll find a way to fix that.

Regards

Hello,

We don’t have such option in our theme. It requires either additional customization or third-party plugin that has such option.

Regards

Hello,

2) Contact your hosting provider and provide us server error logs.

Regards

Hello,

1) Could you try if you have this issue while checking our demos https://xstore.8theme.com/ and https://xstore.8theme.com/demos/jewellery/ ? Let me know about the results.

2) Try to go to Theme Options > general > disable Site loader and check the off-canvas elements after that. Let me know about the results.

Regards

Hello,

You use the Multi-level checkout of the WooCommerce Germanized plugin. And the script that scrolls down to sections comes from that plugin, not from our theme. So, you need to contact plugin author about this issue.

Regards

Hello,

Try to edit mega menu static block now.

Regards

Hello,

It was a misprint. Our support meant your hosting provider. Y is missing.
And arrow are ok as I can see https://gyazo.com/ecb1896c9bad844bd510d9caa2f24d4a

Regards

Hello,

I don’t see problem with the zoom https://gyazo.com/25f0aaf6bf29924ddf7269ae0b1f2d9a
Zoom level depends on the image width you use. 600px is themin size for the product image. If you upload larger image (1500px with) you’ll get greater zoom effect when hover over the featured image.

Provide us with the WP Dashboard access to your site to check the issue with the home page.

Regards

Hello,

1) Check the enlarge option now.
2) I replaced

.product-details .price {
    font-size: 22px;
    color: #0c3f7f;
}

with

.product-details .price, .product-content .price {
    font-size: 22px;
    color: #0c3f7f;
}

Check the price now.

Regards