Mobile Menu + Off-Canvas Cart & Wishlist Not Working

This topic has 5 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    April 2, 2021 at 20:48

    Hi,

    Mobile Menu and Off-Canvas Cart/Wishlist is not working on some phones and browsers.
    I have read the other forum posts. Besides clearing the cache, they do not offer a solution.
    I have 3 android phones. A combination of Firefox, Duckduckgo, and Chrome, the menu button sporadically works sometimes on some browsers and phones, but at the same time, not on other browsers and phones. I’m also testing with desktop Firefox and chrome in their mobile test versions.
    I also tried on my wife’s iPhone 8Plus Safari browser, can never get it to work.
    I have tried on my iPad, can not get it to work.
    I’ve tried re-setting the menu button settings and off-canvas settings in the theme customize screen.
    Cleared WP cache mutiple times
    Cleared browser caches over and over and over
    Tried incognito mode too
    I tried disabling all my plugins that do not come bundled with the theme, then clearing WP cache, then clearing Browser caches, still doesn’t work!
    HELP!! 🙂

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2021 at 07:37

    Hello,

    Could you, please, provide some videos?
    Also, check how do work our demos on your devices – https://xstore.8theme.com/ https://xstore.8theme.com/demos/jewellery/

    Regards

    Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    April 5, 2021 at 19:39

    Video link in private content area. This is one of my android phones. It doesn’t work on firefox but does on chrome. On other android phones, it doesn’t work on chrome.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 7, 2021 at 15:57

    Hello,

    1) Could you try if you have this issue while checking our demos https://xstore.8theme.com/ and https://xstore.8theme.com/demos/jewellery/ ? Let me know about the results.

    2) Try to go to Theme Options > general > disable Site loader and check the off-canvas elements after that. Let me know about the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2021 at 15:58

    Hello,

    Sorry for the delay in answering.
    Please, disable Site Preloader (Theme Options > General) and check again.

    Regards

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