Forum Replies Created

Viewing 30 posts - 9,421 through 9,450 (of 30,391 total)
1 2 3 … 314 315 316 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 13:57

    Hello,

    Usually, you can edit buttons color and border radius from Theme Options > Styling > and edit dark, active types. If any custom CSS was used for buttons in Theme Options > Custom CSS it will overwrite the global settings.
    So, if you change the settings but still have the issue with styles then provide us with temporary WP Dashboard access and we’ll check the issue in more detail.

    Regards

    #283368 Copied In reply to: Styling/Colours Change not Working since Last Update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 13:50

    Hello,

    Yes, photoswipe requires scripts and appropriate classes for the divs.
    It requires additional cusomization if you want to edit the default WPBakery image element and make it show image using Photoswipe. You can submit customization request here.

    Regards

    #283365 Copied In reply to: Use Photoswipe for other pages with Images
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 13:21

    Hello,

    Thank you. This time it works.
    Could you also tell me your actions when you get the mentioned error?
    Do you use the variation gallery option for your variable products? Could you, please, provide me link to such product?

    Regards

    #283363 Copied In reply to: Resource overuse
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:59

    Hello,

    I’m afraid that we are not able to fix this issue from our side. Point is that your server log displays error related to server configuration
    [:error] [pid 3608926:tid 47462813312768] [client 175.107.223.143:38305] [client 175.107.223.143] ModSecurity: Warning. Matched phrase "wp-config.php" at REQUEST_FILENAME. [file "/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-930-APPLICATION-ATTACK-LFI.conf"] etc and server support should take a closer look at this issue in the first case. As I understand they just don’t want to have deal with this and check the server configuration. Server log does not have information about errors in plugin or theme files but in server config files.

    If you want that WPBakery support also takes a look at this you need to buy an individual plugin license, unfortunately, and require direct support from the plugin author.

    Regards

    #283362 Copied In reply to: Error establishing database connection only while editing wp bakery plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:35

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once get answer from them.

    Regards

    #283356 Copied In reply to: Weird sorting issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:30

    Hello, @Natalie

    Contact your hosting provider. Ask them to check what blocks the customizer request. Because on different installations it could be different limits. Also, parameter that you need to change depends of web server that you use Nginx or Apache. Server admin should be able to help you if you describe your issue and show him screenshot of the error you have https://prnt.sc/117e86k

    Regards

    #283355 Copied In reply to: Internal Server Error in Customize Mode
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:25

    Hello,

    Do you test on iPhone or Android device?

    Regards

    #283353 Copied In reply to: Why does the basket icon have to be clicked twice for it to add into the basket?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:11

    Hello,

    I checked the carousel and don’t see issue anymore https://gyazo.com/a95cb63435229b2690131272345f67a0
    Cloud you, please, explain in more detail what exactly is wrong now?

    Regards

    #283351 Copied In reply to: Responsive mode on laptop
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 12:02

    Hello,

    1) Recreate all the static blocks using ELementor instead of the WPBakery page builder and disable the WPBakery page builder plugin. Use only the one page builder on your site. Using of both builders slows down the site.

    2) If I test the home page using Chrome tools page loading time is ok https://prnt.sc/1184y4n
    Pingdom tool test report https://tools.pingdom.com/#5e2d92ad0bc00000
    Also, the following results I get while testing your site using GTmetrix https://gtmetrix.com/reports/drink2l.co.uk/ZC3AGVYQ/

    3) Besides you can optimize images using Tinypng tool or plugin https://tinypng.com/ and it will also speed up the loading, for example https://prnt.sc/1184hf8 Because not all the images that you use are optimized as you can see

    We have enabled all the possible optimization settings from theme side. We don’t have more options to make it faster from theme side.

    Regards

    #283348 Copied In reply to: Site loading issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 11:14

    Hello,

    Neither FTP nor WP Dashboard access work https://prnt.sc/11842f9 https://prnt.sc/1183wxo
    Provide correct access to check theme files. Maybe you did not upload all the necessary theme files during the update and this is the reason of the issue.

    Regards

    #283345 Copied In reply to: after updating theme customize panel is collapsed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 11:04

    Hello,

    Code you provided does not work https://prnt.sc/1183u8y

    Regards

    #283343 Copied In reply to: Woocommerce info box disappearing after seconds
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 10:51

    Hello,

    I have created header for the EN version and translated texts there https://prnt.sc/1183ied Check EN version now.

    Regards

    #283341 Copied In reply to: Header builder > Contacts : Not translateable
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 08:45

    Hello,

    Fix will be included but the update is not released. Provide us with the WP Dashboard and FTP access to fix the problem. Do the backup of theme files once we fix the issue and save the archive till we release the new version.

    Regards

    #283331 Copied In reply to: product_type was called incorrectly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2021 at 08:43

    Hello,

    Enable WPBakery page builder plugin. If it does not help then provide us with WP Dashboard access to your site, we’ll check the issue in more detail.

    Regards

    #283329 Copied In reply to: RevSlider not showing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:57

    Hello,

    Can’t log in to your account https://prnt.sc/117hkmi

    Regards

    #283283 Copied In reply to: Woocommerce info box disappearing after seconds
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:55

    Hello,

    Use all the 12 columns to show the connection block with the menu https://gyazo.com/096c9868add72a364355f25f37af9c21
    Check your header now.

    P. S. Contact your hosting provider and ask to check the server error logs because I face DB error very often https://prnt.sc/117hg4h Ask them to check errors and fix those that caused DB problem.

    Regards

    #283282 Copied In reply to: Align header menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:47

    Hello,

    As I can see this is different project on the different domain https://gyazo.com/e0f4a609fb35d8d958b6c548fadcf6db

    Regards

    #283280 Copied In reply to: License code not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:45

    Hello,

    Provide us with FTP access to your site. We need to fix the product categories widget when it’s located in the sidebar single product builder element.

    Regards

    #283279 Copied In reply to: Several questions
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:31

    Hello,

    Add the below code to Theme Options > Custom CSS

    .product .product-name, .product .add-to-container {
    text-align: center;
}

    Regards

    #283276 Copied In reply to: Centre alignment of product name and price
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:28

    Hello,

    Don’t you have access to the staging site where problem was fixed?

    Regards

    #283275 Copied In reply to: product_type was called incorrectly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:25

    Hello,

    Yes, use translation files for these purposes and change the translation of the description string of the WooCommerce plugin (Loco translate > Plugins > WooCommerce).

    Or use WooCommerce snippet to rename tabs https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2

    Regards

    #283274 Copied In reply to: Change word description in article page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:24

    Hello,

    Are you talking about this message https://prnt.sc/117gz72 ?
    It comes from woocommerce-product-bundles plugin, it’s not our theme message. So, contact plugin author to get help with this.

    Regards

    #283273 Copied In reply to: Help needed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:19

    Hello,

    Add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
    width: auto;
    max-height: 300px;
}
.content-product .product-content-image {
    min-height: 300px;
    max-height: 300px;
    display: flex;
    justify-content: center;
    align-items: center;
}
@media only screen and (max-width:480px) {
    .content-product .product-content-image {
        min-height: 180px;
        max-height: 180px;
    }
    .content-product .product-content-image img {
        max-height: 180px;
    }
}

    Regards

    #283272 Copied In reply to: Miniatures in search of different sizes
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:13

    Hello,

    Link that you provided is vendor page of demo created in combination of wcfm-marketplace plugin and Organic01 demo https://xstore.8theme.com/demos/2/organic01/
    If you want to enable q-ty on the shop page go to Theme Options > WooCommerce > Shop > Products style > choose Product Content Effect > Default, enable Add to cart and enable Add To Cart With Quantity. Keep in mind that it displays for the simple products only.

    Regards

    #283271 Copied In reply to: Cant find pacifichealthfoods demo
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 17:06

    Hello,

    BG image of the slide had bg-size: cover, it resize the background image to cover the entire container, even if it has to stretch the image or cut a little bit off one of the edges.
    Read more about slider responsive settings here https://www.sliderrevolution.com/documentation/responsive-settings/ and https://www.sliderrevolution.com/faq/responsive-content/

    Regards

    #283269 Copied In reply to: Demo problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 16:59

    Hello,

    Thank you for using our theme.
    Field name is _et_size_guide_img

    Regards

    #283268 Copied In reply to: Field name for Import
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 16:58

    Hello,

    Thank you so much for using XStore. We have checked it in depth. Take a look please: https://prnt.sc/117gjjb https://gyazo.com/e0f4a609fb35d8d958b6c548fadcf6db https://gyazo.com/6a16b8cf4cdff3feb31ad746585345e8
    You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard 

    Regards

    #283267 Copied In reply to: License code not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 16:46

    Hello,

    Images are not optimized https://gyazo.com/920c4b9ecdf9479b74ed500e1cb3ec91
    We installed Autoptimize plugin to improve the speed and results are not bad while we testing your shop page for example https://tools.pingdom.com/#5e2c89b3cb400000

    Regards

    #283266 Copied In reply to: Site loading issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 16:42

    Hello,

    Issue passed to developers. Waiting for their reply. We have a lot of requests these days, so take my apologies for the possible delay.

    Regards

    #283265 Copied In reply to: Add button does not work on the mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2021 at 16:32

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    #283264 Copied In reply to: Weird sorting issue
  • 1 2 3 … 314 315 316 … 1,012 1,013 1,014
    Viewing 9,450 results - 9,421 through 9,450 (of 30,391 total)
Viewing 30 posts - 9,421 through 9,450 (of 30,391 total)
1 2 3 … 314 315 316 … 1,012 1,013 1,014

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