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Why does the basket icon have to be clicked twice for it to add into the basket?

This topic has 21 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

Kevin

Participant

March 25, 2021 at 08:47

When the quantity is turned on, clicking on the basket requires double clicking for it to work.

#280882 Copied Theme version: 7.2.6 WooCommerce version: 5.7

20 Answers

Rose Tyler

Support staff

March 25, 2021 at 14:24

Hello,

There is no such problem on our test site.
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then.

Regards

#280979 Copied

Kevin

Participant

March 29, 2021 at 10:42

If you are on a desktop, it works. but on a physical device, like a smart phone, tapping once doesn’t work. Do I need to do a video submission?

#281610 Copied

Rose Tyler

Support staff

March 29, 2021 at 13:23

Yes, please provide a video.
What device and browser do you use?
Do you see the same on our demo https://xstore.8theme.com/demos/2/organic02/ ?
Have you tried to disable plugins?

Regards

#281631 Copied

Kevin

Participant

April 6, 2021 at 23:59

Hi please see the video here https://we.tl/t-whXbj7XpPn

I have tested it using your demo link.. but the issue is still the same.. it looks like on a desktop it works with 1 click because the mouse hovers over the button before we click but on the phone the first tap behaves as hovering over the button then the 2nd tap is to add it into the basket.. which adds that unnecessary tap / slowness to the experience.

Hope that helps

Best regards,
Kevin

#282904 Copied

Rose Tyler

Support staff

April 7, 2021 at 13:36

Hello,

Theme Options > WooCommerce > Shop > Products style > disable Hover buttons on mobile

Regards

#283028 Copied

Kevin

Participant

April 9, 2021 at 00:30

Hello,

It has always been unchecked but it still does not work.

Thanks and best regards,
Kevin

#283305 Copied

Olga Barlow

Support staff

April 9, 2021 at 12:25

Hello,

Do you test on iPhone or Android device?

Regards

#283353 Copied

Kevin

Participant

April 13, 2021 at 22:27

Hi, we tested on iPhone device

#283920 Copied

Olga Barlow

Support staff

April 14, 2021 at 00:14

Hello,

That could be the reason. Try to go to Theme Options > General > disable site loader option, save settings, clear cache and check again? Do you still have the issue on iPhone when site loader is disabled?

Regards

#283927 Copied

Kevin

Participant

April 16, 2021 at 20:07

Hi, I have tried again but still doesn’t work with your suggestion. Can you please try on your end with an iPhone and share a video if it works. The site is here https://vietasianmarket.com

Thanks and best regards,
Kevin

#284543 Copied

Olga Barlow

Support staff

April 19, 2021 at 11:50

Hello,

Could you, please, provide us with temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#284702 Copied

Kevin

Participant

January 19, 2022 at 02:02

Dear Olga,

Happy New Year! May I ask have you figured out how to make it so on mobile users can add the product to basket by just one touch rather than 2 touches on the basket icon?

Thanks and best regards,

#314695 Copied

Olga Barlow

Support staff

January 19, 2022 at 13:02

Hello,

Thank you. You too!

Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#314728 Copied

Kevin

Participant

January 22, 2022 at 03:00

Hello, check the private content area

Please contact administrator
for this information.

#314966 Copied

Rose Tyler

Support staff

January 22, 2022 at 08:43

Hello,

Thanks for wp-admin access. We need FTP access also. Contact your hosting provider and ask for FTP host, FTP username, and FTP password.

Regards

#314970 Copied

Kevin

Participant

January 22, 2022 at 16:03

FTP

Please contact administrator
for this information.

#314997 Copied

Olga Barlow

Support staff

January 24, 2022 at 12:51

Hello,

Thank you. I have passed the problem to our developers. I’ll inform you once they fix the issue.

Regards

#315068 Copied

Kevin

Participant

January 24, 2022 at 23:30

Hello Olga,

Thank you. Really hope your developers could come up with a fix soon as we have bought 2 licenses from you and it is happening on the other site as well so hopefully the fix will be an update to all other users that have purchased your theme. As it is quite difficult for anyone to buy products from mobile if they have to always tap on the basket twice.

Best regards,
Kevin

#315129 Copied

Olga Barlow

Support staff

January 25, 2022 at 11:49

Hello,

I’ll do my best to speed up developers. But we have a large number of requests during these days and it will take some time anyway. But your request is in the queue and it’s very important for us.

Regards

#315150 Copied
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