2) We don’t face speed issues while using or site or testing it using Pingdom test tool. So, I would like to do my best to help you but I don’t have more options. You may contact optimization experts – WP Kraken team – submit individual optimiation request and check their suggestions that would include not just theme optimization but also content optimization, server settings optimization etc.
3) What do you mean that Elementor modules are locked? Are you talking about Elementor elements that you can add to your page content? Elements that are locked are Elementor Pro elements and you’ll be able to use them only if you buy Elementor Pro.
Regards
Olga Barlow
Participant
April 12, 2021 at 12:05
Hello,
We have cache for the menu and Static blocks only. We don’t have cache for the CSS, JS, page cache etc. That’s why we recommend using cache plugin. You can use litespeed cache or, W3 total cache, or WP Roket, or Fastest cache or any other that suits your needs.
Regards
Olga Barlow
Participant
April 12, 2021 at 11:45
Hello,
You are welcome. I just added the border-radius for both types of buttons: dark buttons and active buttons and saves settings, cleared cache. Before you had the border-radius for the dark buttons only.
Regards
Olga Barlow
Participant
April 12, 2021 at 11:43
Hello,
1) I don’t see problem with the add to cart option of the mentioned product and any error messages https://gyazo.com/ebf6ba14720b8449a8686f226a158d09
Could you, please, provide screenshot of the error while you adding to cart?
2) Go to Theme Options > Speed Optimization > enable WooCommerce fragments for the cart refresh. Check the mini cart after that.
3) We can’t log in to your WP Dashboard https://prnt.sc/11ah92x
I suppose that this error https://prnt.sc/1190kdi could be related to the cache plugin that you use. Try to disable cache plugin, please, and check again if you have that message.
Ragards
Olga Barlow
Participant
April 12, 2021 at 11:06
Hello,
You provided FTP access to empty directory https://prnt.sc/11agurl
Please, provide access to your WP installation.
Regards
Olga Barlow
Participant
April 12, 2021 at 11:01
Hello,
Actually, we created Multiple headers option and added a language selector to the conditions to allow users to translate headers content to other languages. So, it’s not a bug. That header element (Contacts) does not support WPML string translator well and there is no way to change that, unfortunately.
Regards
Olga Barlow
Participant
April 12, 2021 at 10:57
Hello,
So, what is the link to site with the issue: dev.fourthelement.com or test.fourthelement.com?
And what credentials should we use to pass auth form https://prnt.sc/11agpnr ?
I’m not sure why you added that because default wp-config does not require that code, so you may try to remove it. If you face any other issue then put it back and just change the protocol.
Regards
Olga Barlow
Participant
April 10, 2021 at 13:07
Hello,
Could you, please, provide us screenshots or gif using Gyazo tool to explain what exactly does not work? Because I see the cart and subtotal https://prnt.sc/118x5ix
Regards
Olga Barlow
Participant
April 10, 2021 at 12:58
Hello,
Use Header custom HTML area to display top links shortcode in the left top bar area https://prnt.sc/118x3hj
Check the site now.
Regards
Olga Barlow
Participant
April 9, 2021 at 20:51
Hello,
Go to Theme Options > Speed Optimization > enable WooCommerce cart refresh fragments option. Enable cache and check the cart after that. Do you still have the same issue?
Regards
Olga Barlow
Participant
April 9, 2021 at 20:48
Hello,
Take our apologies if you faced any inconvenience using our theme.
Could you please provide us with temporary WP Dashboard access? We’ll check if we could improve performance using theme optimization settings.
If yor developer has any suggestions to improve the code we are ready to check his recommendations.
Edit your wp-config file and remove the mentioned code.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:56
Hello,
Keep “Show hierarchy” option disabled if you want to use “Only show children of the current category” option. It’s not related to our theme, this is WooCommerce default shortcode and how it works. Check now.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:53
Hello,
Provide us with WP Dashboard and FTP access to your site. Remove the custom shortcode you added. Let us to check the issue without your customization.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:51
Hello,
I thought that issue was related to SSL but found that it’s related to wp-config.php https://prnt.sc/1187t95https://prnt.sc/1187oqk
I installed Really simple SSL plugin to temporary solve the mixed content but you need to fix the code in the wp-config.php file or remove it. Why did you add that if you want to use https?
Regards
Olga Barlow
Participant
April 9, 2021 at 14:47
Hello,
I checked your site and see that border radius is ok for the mentioned buttons https://gyazo.com/8ab08a6b02e0d05f8a782abc7918475e
You don’t see border because it’s dark color on the bark bg. I changed it to pink and it also works well.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:29
Hello,
After theme installation and during demo content import we allow customer to choose what builder he will use and install demo content depending on the builder he prefers. But you decided to mix builders, installed both of them, or imported different demos with different builders and I don’t know why. Because choosing of the main page builder is the first step before demo content installation.
If you created some pages/posts/static blocks using WPBakery you will need to recreate them.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:15
Hello,
As I can see you hardcoded http in wp-config.php https://prnt.sc/1187t95https://prnt.sc/1187oqk
That’s why custom styles file generated in the XStore > File generator has the wrong path. I removed file https://prnt.sc/1187prg
Generate it again only once you fix the protocol in the WordPress settings.
Regards
Olga Barlow
Participant
April 9, 2021 at 14:09
Hello,
We provide support on forum only. If you need to add any private information use the Private content area at the right site from the main reply.
1) Go to Theme Options > Header builder > edit search and translate the search placeholder text to your language, after that edit the My account element and translate all the admin texts there.
2) After that you need to translate these admin strings to other languages of your site. To do this go to WPML > String translator > scroll down and click translate admin strings > check the strings you need to translate and add them to string translator.
3) Go back to string translator and translate strings to other languages.
If you provide us with WP Dashboard access to your site and tell us translation of the Type here for example we’ll be able to make step by step screenshots to explain described above using screenshots.
Add our account to the exclusion or something. Because 30 secs is not enough for the support to log in.
Regards
Olga Barlow
Participant
April 9, 2021 at 13:59
Hello,
You can just disable links to single product pages on your site using custom CSS and your visitors just won’t have a chance to click and follow the single product. Provide us with a link to your site and I’ll send you custom CSS to implement this.
Regards
Olga Barlow
Participant
April 9, 2021 at 13:57
Hello,
Usually, you can edit buttons color and border radius from Theme Options > Styling > and edit dark, active types. If any custom CSS was used for buttons in Theme Options > Custom CSS it will overwrite the global settings.
So, if you change the settings but still have the issue with styles then provide us with temporary WP Dashboard access and we’ll check the issue in more detail.
Regards
Olga Barlow
Participant
April 9, 2021 at 13:50
Hello,
Yes, photoswipe requires scripts and appropriate classes for the divs.
It requires additional cusomization if you want to edit the default WPBakery image element and make it show image using Photoswipe. You can submit customization request here.
Regards
Olga Barlow
Participant
April 9, 2021 at 13:21
Hello,
Thank you. This time it works.
Could you also tell me your actions when you get the mentioned error?
Do you use the variation gallery option for your variable products? Could you, please, provide me link to such product?
Regards
Olga Barlow
Participant
April 9, 2021 at 12:59
Hello,
I’m afraid that we are not able to fix this issue from our side. Point is that your server log displays error related to server configuration [:error] [pid 3608926:tid 47462813312768] [client 175.107.223.143:38305] [client 175.107.223.143] ModSecurity: Warning. Matched phrase "wp-config.php" at REQUEST_FILENAME. [file "/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-930-APPLICATION-ATTACK-LFI.conf"] etc and server support should take a closer look at this issue in the first case. As I understand they just don’t want to have deal with this and check the server configuration. Server log does not have information about errors in plugin or theme files but in server config files.
If you want that WPBakery support also takes a look at this you need to buy an individual plugin license, unfortunately, and require direct support from the plugin author.
