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Internal Server Error in Customize Mode - by cancreate

This topic has 11 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

cancreate

Participant

February 4, 2021 at 17:50

I deployed my WordPress in AWS Lightsail with Xstore theme when i click on customize from the topbar menu instead of showing live web page it gives Internal Server Error

#272404 Copied Theme version: 7.2.4

10 Answers

Robert Hall

Support staff

February 4, 2021 at 18:37

Hi

This issue is not related to Theme , please check your website of different browser or contact with your hosting provide they will guide you better.

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cancreate

Participant

February 4, 2021 at 19:35

It is related to the theme because in WordPress default theme or in any other theme it doesn’t give any error but with this theme, it gives internal server error in customize mode. I already tested it in different browser

#272426 Copied

Robert Hall

Support staff

February 4, 2021 at 19:42

Hi

Can you please share your website URL with us so that we will check your mentioned issue.

#272427 Copied

cancreate

Participant

February 4, 2021 at 19:45

Here is my website URL

Please contact administrator
for this information.

#272429 Copied

Robert Hall

Support staff

February 5, 2021 at 08:28

Hi

We have check your website URL on multiple browser many time also check with inspect element and console it is working absolutely fine. There are many customer who are using this theme and none of them report this issue. so feel free to use it we are always here to provide you customer support. .

Note that also Contact your hosting provider and ask to set client_max_body_size 20M.

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cancreate

Participant

February 5, 2021 at 14:17

But I got this error when I logged into my WordPress site and click on customize page option from top bar? did you check that? because I only gave you my website URL moreover client_max_body_size is related to nginx server I am using AWS Lightsail service and I have post_max_size to 40M in my php.ini file

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cancreate

Participant

February 5, 2021 at 16:38
Hi,
I fixed this issue on my own
Added
```
<Location "/">
   SubstituteMaxLineLength 20m
</Location>
```
in the end of htaccess.conf file, located in /opt/bitnami/apps/wordpress/conf directory
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Robert Hall

Support staff

February 5, 2021 at 18:43

Hi

We are glad to know that you have fixed your issue . If you have any issue in this theme let us know we are always here to provide you support.

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Natalie

Participant

April 9, 2021 at 08:43

Hi
We have edited htaccess as you had instructed but this did not solve it!?

#283330 Copied

Olga Barlow

Support staff

April 9, 2021 at 12:30

Hello, @Natalie

Contact your hosting provider. Ask them to check what blocks the customizer request. Because on different installations it could be different limits. Also, parameter that you need to change depends of web server that you use Nginx or Apache. Server admin should be able to help you if you describe your issue and show him screenshot of the error you have https://prnt.sc/117e86k

Regards

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