Forum Replies Created

Viewing 30 posts - 7,801 through 7,830 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2021 at 11:10

    Hello,

    Our developers are working on your issue. I’ll inform you once they finish.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2021 at 11:08

    Hello,

    1) PRODUCT CAROUSEL. Provide us with FTP access to your site to check the issue in more detail.

    2) CAROUSEL BUTTONS. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2021 at 10:25

    Hello,

    I have passed your issue to our developers. They will check if they could do anything with the search speed and fix the issue with search by SKU. We have a lot of requests these days, so take our apologies for the possible delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2021 at 10:06

    Hello,

    Add the below code to Theme Options > Custom CSS

    .product-images .main-images {
        text-align: right;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2021 at 09:54

    Hello,

    We checked your site and don’t see the issue anymore. Did you update anything?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 23:09

    Hello,

    Edit the slider and set the BG fit to contain https://gyazo.com/86ca0a12ecbf845f2f36a80a35b6c42b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 23:05

    Hello,

    But if you choose the black and 39 you’ll get the red text that the product is out of stock https://gyazo.com/7930c4b8e68f2db1af9aa45aacef0061
    You can try to add the below code to disable the cursor for the q-ty if the variation is out of stock

    .woocommerce-variation-add-to-cart-disabled .quantity, .woocommerce-variation-add-to-cart-disabled .quantity .minus, .woocommerce-variation-add-to-cart-disabled .quantity .plus, .woocommerce-variation-add-to-cart-disabled .quantity input {
        cursor: not-allowed;
    }

    There is no option to hide out of stock variations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:54

    Hello,

    Go to Theme Options > Header builder > logo > set the logo with 165px for both mobile and desktop.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:52

    Hello,

    Provide us with WP Dashboard access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:51

    Hello,

    Cart and Wishlist styles are the same on your screenshots. So, what’s the problem? Could you, please, explain in more detail and provide lunk to your site for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:48

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:47

    Hello,

    Ok, sure. You too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:42

    Hello,

    We checked that icons do not appear even with the default WP theme https://gyazo.com/e58383f3f3b64ac12ae6a07807113311 So, contact Elementor plugin support to get help with this. Issue is not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:20

    Hello,

    This time access works. Thanks.
    1) Read more here on how to use WooCommerce hooks https://docs.woocommerce.com/document/introduction-to-hooks-actions-and-filters/
    3) Use 8theme Filter by price widget if you want to have Ajax filtering without the Filter button. Check the shop page now.
    4) I don’t see problem with the registration https://gyazo.com/f48ad467d276bcb1f278167a771156f5
    5) Go to Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Single Product Page > Choose The Location For Brands > https://gyazo.com/dd4b95ce36e260af6217cce59ca2b9df
    6) It’s there https://gyazo.com/bdc75f03aa6cdffe13ef7ca2dd64f134 just use the scrollbar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 22:08

    Hello,

    Provide us with the FTP access to your site and we’ll check the issue in more detail. I suppose issue is related to files in your child theme. Don’t copy the framework folder to child theme! If you need to change some functions from those files copy just a function to child theme functions.php, don’t copy the whole file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 21:58

    Hello,

    String translator is not for the Static block editing.
    Go to Static Blocks and don’t use WPML editor to edit Pomo static block https://gyazo.com/687f2f2a1bb732a1f637127a472d288d but switch to the Header promo slider DE/Header promo slider EN and use Elementor to change the content https://gyazo.com/2b0f7b796a317f7b18ed0f12a7c7c09d
    Got it?

    I did it for you. Check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 21:42

    Hello,

    It should not be the reason of the mentioned issue.
    Do you use variation swatches on your site?
    Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 21:39

    Hello,

    I have disabled WPBakery page builder and don’t see problem with your site. What exactly is broken? Could you, please, provide link to page where you have the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 21:34

    Hello,

    1) Thank you. I passed the issue to our developers.
    2) You missed to set borders https://gyazo.com/04e6a857c741024c05ba4ec5d07f4929
    3) There is no way to set scroll there. So, you may enable off-canvas type for the cart to show more products.
    4) By default content of the page use the container width. If you want to stretch section or section with the content use Elementor section settings https://gyazo.com/266c38945c47fc7019126bf7f926c661
    5) Do you want to change the color of the buttons? Go to Theme Options > Styling > change the colors of the Light buttons.
    6) If you want to use our Brands option you need actually create brands and add products to brands, there is no option to import attributes to brands. If you want to show the attribute on the shop grid you may try to implement this by additional customization. You can submit customization request here.
    7) That effect was added using custom CSS. So, you just need to remove custom CSS related to the hover of the product card. But I see that you changed the demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 20:19

    Hello,

    BLOG SEARCH. We can do nothing with this. This is default WordPress search widget that displays all the search results including products. If you want to show posts only you need to look for the third-party plugin or create custom widget to search by posts only.

    GLOBAL SEARCH. Provide us with FTP access to your site. We’ll check the issue with redirect and Trending Searches in more detail.

    We don’t have option to change the results of the search page, unfortunately. If you need something custom then you may look for the third-party search plugins and replace our search by the plugin search.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 20:11

    Hello,

    Oh, thank you for using our theme!

    1) It’s because of the Instagram journal plugin. It overwrites the theme styles. I have added the below code to change styles back. So, check now.

    article.blog-post .read-more.btn, article.post-grid .read-more.btn, .wp-picture:hover .blog-mask-inner .btn {
        text-shadow: none;
        background-image: none;
        border-radius: 0;
        font-size: .85rem;
    }

    2) I don’t see the issue https://gyazo.com/86b0b89c84fb2cd00f9b47ca327e1baf We had this bug in the previous version of the theme but it was fixed. So, clear the browser cache and check the shop page search button again.

    3) Go to Theme Options > Header Builder > Search > Icons Zoom (Proportion) https://gyazo.com/cbcf4477301e2a72b73302df0d9ca88c

    4) What exactly do you want to change? Color, size, hover color?

    5) Edit the page and Team member element and change the overlay color https://gyazo.com/31838b8d213b3826fc312bc62e85a70a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 19:51

    Hello,

    Check the mobile header now. Is it what you want to achieve? Or you prefer the fixed logo for the mobile header?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 17:54

    Hello,

    Yes, that’s it.
    There are the following errors related to server settings that you need to fix:
    1) ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified)
    2) PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 28672 bytes)
    So, contact your hosting provider and ask them to fix errors. After that clear the server error logs and try to open Theme Options again. Let me know if you still have problems after that and what errors in the error log appear after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 17:48

    Hello,

    You provided access to empty FTP directory https://gyazo.com/6470214c81665d803ff248867965e787
    Please, provide us with access to your WP installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 16:48

    Hello,

    Ok. Thank you. I informed developers. I’ll keep you in touch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 16:44

    Hello,

    Thank you. I’ll keep you in touch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 16:17

    Hello,

    1) XStore price widget and WooCommerce default price widget do not have inputs to add prices. You need to look for a third-party plugin for these purposes.

    2) a) You did not translate brands and products to AR and EN languages. Please, create translations for all the brands and products that you have created and check the brand pages after that.
    b) Shop page includes all the brands. There is no other page that displays products of all the brands

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2021 at 09:09

    Hello,

    There is no Before order details hook. Woocommerce has woocommerce_email_order_details and woocommerce_email_before_order_table hooks https://www.businessbloomer.com/woocommerce-visual-hook-guide-emails/ .
    So, you need to clarify which one they use.
    woocommerce_email_before_order_table is already included to the email builder and you can add the hook element to your email https://gyazo.com/d7ea4a60ac3b582396f89a8f4a23648b

    Let me know if they use another hook.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:50

    Hello,

    This time it works. I passed your issue to our developers.
    I’ll inform you once they fix the problem. We have a lot of requests, so take my apologies for the possible delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:48

    Hello,

    I don’t see that image was excluded from lazy loading. Provide us with WP Dashboard access to your site to check.

    Regards

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    Viewing 7,830 results - 7,801 through 7,830 (of 30,391 total)
Viewing 30 posts - 7,801 through 7,830 (of 30,391 total)
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