There has been a critical error on this website.

This topic has 14 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 9, 2021 at 10:28

    The website is not reflecting completely, I have checked by disabling plugins, when I activating xstore core plugin error is coming and when I am deactivating plugin everything is working fine. please help with this

    http://prnt.sc/14v0dx7

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2021 at 12:52

    Hello,

    https://prnt.sc/14vndn9 – check the destination folder of our user, we need access to your WP installation.

    Regards

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 9, 2021 at 13:18

    Folder path given in private

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2021 at 14:00

    I passed your issue to our developers.
    I’ll inform you once they fix the problem. We have a lot of requests, so take my apologies for the possible delay.

    Regards

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 10, 2021 at 06:28

    One more issue is the in WordPress kindly check screenshot

    http://prnt.sc/1514t91

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 10, 2021 at 09:40

    Kindly check i am still facing same errors

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 10, 2021 at 11:10

    Hello,

    Our developers are working on your issue. I’ll inform you once they finish.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 10, 2021 at 11:32

    Hello,

    You can check your Home page now.
    1) Main problem is requests that come from your server – https://prnt.sc/152hssk , read this article https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/
    2) Your Instagram user is connected incorrectly – https://prnt.sc/152hs1t You need to remove the existing token and connect your account like Business account, then choose the newly added token in the Instagram element settings and refresh Instagram – https://prnt.sc/xd8339
    3) Contact your hosting provider to increase Max input vars – https://prnt.sc/152huxc

    Regards

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 11, 2021 at 14:07

    Newsletter Pop up is not working kindly check. and also getting Error: Passwords don’t match. Please enter the same password in both password fields. while creating new user on admin panel.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2021 at 14:17

    Hello,

    1) Theme Options > Header builder > add Newsletter element into the Header content – https://gyazo.com/dd1f8d84b394bb5bb29b7209594c8a0f
    2) This is independent of our theme.

    Regards

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 23, 2021 at 09:21

    https://paste.pics/3a25fb5d14e6f6a85038e5329c35cf95

    Please look into the screenshot there is a price filter and after selecting the price range, I have click on filter.

    How can I apply filter automatically after selecting a price range, without a click on the filter button?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2021 at 09:40

    Hello,

    Use 8theme Filter by price widget if you want to have Ajax filtering without the Filter button.

    Regards

    Avatar: Rahman Shaikh
    Rahman Shaikh
    Participant
    June 23, 2021 at 10:06

    https://paste.pics/1c68bad6427ab51cc7a9ed94a52442eb

    Please look into this Buy now button is not coming the same as add to cart, it should be the same.

    https://dev.buysports.in/product/blade-pro-99/

    Also on the single product page and list of products after added to the wishlist color should be red.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2021 at 14:29

    Hello,

    1) Add the below code to Theme Options > Custom CSS

    .product-content .et-single-buy-now.single_add_to_cart_button.button, .et_product-block .et-single-buy-now.single_add_to_cart_button.button {
        max-width: 108px;
    }

    2) Provide us with correct WP Dashboard and FTP access and we’ll check the issue with the wishlist in more detail.

    Regards

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