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Grid WPML - by Rashkoff - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

Rashkoff

Participant

May 1, 2021 at 21:54

Hello,
I want to report a bug. When all product are select (or some other option) the grid of product is load only to the default site language. This was not like this in previews versions. All grid was dynamically loaded in the same language. How to solve this?
https://tinyurl.com/yhgwnanj
Thanks

#286079 Copied Theme version: 7.2.8

15 Answers

Robert Hall

Support staff

May 2, 2021 at 10:47

Hello

Thank you so much for contacting us!

We do not understand your question can you please elaborate a little more, or send us your website URL along with temporary wp admin access so that we will check your issue in more details.

Robert Hall

#286105 Copied

Rashkoff

Participant

May 2, 2021 at 11:29

Hello Roberto
you can run the homepage or every single product
the static block translate well and this is clear reading the title of every slider / grid for addition products. The problem is your product module loads only the primary language of grid/slider products. This is not like this before the last update.

Please contact administrator
for this information.

#286111 Copied

Robert Hall

Support staff

May 2, 2021 at 16:56

Hello

Kindly read this documentation it will help your regarding the translation ,https://xstore.helpscoutdocs.com/article/31-translation-with-wpml
https://xstore.helpscoutdocs.com/article/103-translation-files-update

If you still facing any issue please send us highlighted screenshot where you are facing the issue so that we will check your issue in more details.

Robert Hall

#286136 Copied

Rashkoff

Participant

May 3, 2021 at 20:46

Hello
Can I ask this ticket to be review by senior staff, maybe Olga..?
I use this theme form native date of xstore, and I know almost all compatibly and limits.
I will explain again. Using product module to display grid o slider and using for example display all product (random), the module loads only the origin language products. If the module is in static block or page and the page is translate, still the problem persist.
Please see the home page, switch the languages and you will see the problem. The products load always in the prime language
Thanks

#286236 Copied

Olga Barlow

Support staff

May 5, 2021 at 15:27

Hello,

Go to WPML > Languages > enable Language filtering for AJAX operations option. Let me know if it helps.

Regards

#286462 Copied

Rashkoff

Participant

June 2, 2021 at 14:06

Hello Olga,
unfortunately this didn’t help

Just to be clear I’m sending addition description and screenshots
When you select the type of products (Featured, All, Discount etc.) for example in this case All and then the module is loaded on the desired page, the products are seen only in the first WPML language of the site.
If you change the language, the whole site changes except this module

So in my opinion here you have to add the possibility to choose the language when selecting All or in some way you have to tell the module to load in the right language

https://tinyurl.com/y68bgsqt
https://tinyurl.com/y58dkjut

Wafting for your advise
Thanks

#289681 Copied

Olga Barlow

Support staff

June 2, 2021 at 17:32

Hello,

Point is that Language filtering for AJAX operations option helps to load correct products for these sections.
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#289710 Copied

Rashkoff

Participant

June 3, 2021 at 15:17

Hello Olga
I’m sending you the credentials
Please let me know asap
Thanks

Please contact administrator
for this information.

#289807 Copied

Olga Barlow

Support staff

June 4, 2021 at 11:55

Hello,

Thank you. I passed issue to our developers and inform you once they fix the problem.

Regards

#289889 Copied

Rashkoff

Participant

June 7, 2021 at 17:56

Hi Olga,
do you have any news about this issue?

#290178 Copied

Olga Barlow

Support staff

June 8, 2021 at 09:15

Hello,

Take our apologies for the delay. Could you, please, tell us the path to your PHP error logs file? We need to check the logs during fixing and can’t proceed without it.

Regards

#290236 Copied

Rashkoff

Participant

June 8, 2021 at 14:26

Hello Olga
please login again with the ftp and will see the /logs folder

#290285 Copied

Olga Barlow

Support staff

June 10, 2021 at 09:54

Hello,

We checked your site and don’t see the issue anymore. Did you update anything?

Regards

#290479 Copied

Rashkoff

Participant

June 13, 2021 at 15:40

Hello,
the problem is still present
Check the home page and you will see

#290819 Copied

Olga Barlow

Support staff

June 14, 2021 at 12:25

Hello,

Checked the home page and it loads en products https://gyazo.com/40d3aaa3b3c8ad8394654721d8dbff3a

Regards

#290865 Copied
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