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Errors on Checkout, Payments Failing, Cart Emptying and(COULDN’T FIND CUSTOMER)

This topic has 6 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

WebsiteDude

Participant

June 7, 2021 at 09:01

Hi Guys

I have a few issues…..

Please see attached screenshot, we have lots of errors on payments. Basically most of them are failing. Could it be linked to the first screenshot?

Getting a warning as COULDN’T FIND CUSTOMER and we cannot locate where that is coming from. See second link please.

Hopefully you can help

Please, contact administrator
for this information.

#290113 Copied Theme version: 7.2.10 WooCommerce version: 5.3.0

5 Answers

Olga Barlow

Support staff

June 7, 2021 at 09:42

Hello,

1) Do you use any third-party plugins for the checkout process?
2) Go to Appearance > Themes > install and activate the Storefront theme and check the checkout process while this default theme is activated. Do you have this error with the Storefront theme?

Regards

#290115 Copied

WebsiteDude

Participant

June 9, 2021 at 11:11

Not sure if this is part of the problem? can you tell me why they are showing as errors?

https://share.getcloudapp.com/DOuq8zqq

#290366 Copied

Olga Barlow

Support staff

June 9, 2021 at 21:42

Hello,

It should not be the reason of the mentioned issue.
Do you use variation swatches on your site?
Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is enabled.

Regards

#290431 Copied

WebsiteDude

Participant

June 15, 2021 at 05:11

Hi Olga,

okay so we don’t use your own Variation Swatches that come in the theme. Instead we use a well known plugin TM Extra Product Options which handles things much better and gives us lots of flexible options. I don’t believe this plugin is the problem.

I do not use anything else for the Woocommerce Store Checkout Process – I disabled the plugins I was using (Shop as customer).

Please see this video which shows further detail which I hope you can see something that might answer the questions/issues.

Please contact administrator
for this information.

#290943 Copied

Olga Barlow

Support staff

June 15, 2021 at 15:00

Hello,

I do understand where you have the issue, there is no need in video for this. But:

1) If you don’t use our variation swatches then go to Theme Options > WooCommerce > Shop elements > Variation swatches > make sure that option is disabled.

2) Go to Appearance > Themes > Add new > install and activate Storefront theme – default official WooCommerce theme. Try to make the order when the Storefront theme is enabled. Do you have the mentioned issue with the Storefront theme?
You can enable XStore theme again after this test.

3) In case issue does not appear with the Storefront theme but comes back once you enable XStore then provide us with WP Dashboard and FTP access. If you have the same error even with the Storefront theme it means that XStore theme is not the reason of the issue and we can do nothing. You need to contact WooCommerce plugin support in this case.

So, waiting for the results of your test.

Regards

#290992 Copied
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Errors on Checkout, Payments Failing, Cart Emptying and(COULDN’T FIND CUSTOMER)

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