Theme options - by henriquedants - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: henriquedants
    henriquedants
    Participant
    June 2, 2021 at 15:37

    Bom dia,

    Toda vez que entro no meu wordpress e entro em personalizar aparece um erro, não dando para editar meu site, podem me ajudar

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 2, 2021 at 17:46

    Hello,

    Provide us with a screenshot of the error, please. And write in English because we don’t speak Spanish.

    Regards

    Avatar: henriquedants
    henriquedants
    Participant
    June 2, 2021 at 18:41

    Good afternoon,

    Image follows.

    https://construloja.net.br/wp-admin/customize.php?url=https%3A%2F%2Fconstruloja.net.br%2F

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 3, 2021 at 08:24
    Avatar: henriquedants
    henriquedants
    Participant
    June 3, 2021 at 13:03

    Good morning,

    I saw it and nothing was resolved.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 3, 2021 at 16:06

    Hello,

    Provide us with your server error logs, please.

    Regards

    Avatar: henriquedants
    henriquedants
    Participant
    June 4, 2021 at 13:44

    Good morning,

    I’m not able to put the logs here,

    can I pass access to my hosting?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 4, 2021 at 15:43

    Hello,

    You can upload the file with logs here https://dropmefiles.com/ and share the link in the Private content area.

    Regards

    Avatar: henriquedants
    henriquedants
    Participant
    June 7, 2021 at 20:30

    Good night,

    segue

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2021 at 10:27

    Hello,

    You provided access logs but I asked about error logs. Please, provide us with the error logs of your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2021 at 10:27

    Hello,

    You provided access logs but I asked about error logs. Please, provide us with the error logs of your server.

    Regards

    Avatar: henriquedants
    henriquedants
    Participant
    June 8, 2021 at 15:52

    good morning,

    see if it’s right now

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 9, 2021 at 17:54

    Hello,

    Yes, that’s it.
    There are the following errors related to server settings that you need to fix:
    1) ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified)
    2) PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 28672 bytes)
    So, contact your hosting provider and ask them to fix errors. After that clear the server error logs and try to open Theme Options again. Let me know if you still have problems after that and what errors in the error log appear after that.

    Regards

    Avatar: henriquedants
    henriquedants
    Participant
    June 11, 2021 at 19:43

    Good afternoon,

    my site only works when the plugin XStore Core 3.2.10 is disabled, when active it does not let me touch the theme options, can help me.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 11, 2021 at 21:52

    Hello,

    Yes, because XStore core has a lot of options and uses large body response.
    Please, follow my instructions and contact your hosting provider to ask to increase the Response body limit because you have “ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified)” error.

    We can’t increase the limit from the theme side. You need to contact your hosting provider to do this, do you understand?

    Regards

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