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Viewing 30 posts - 6,451 through 6,480 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:36

    Hello,

    Your Customizer styles is broken with the new 5.8 version. Also, widgets may have issues etc. In addition, the latest version comes with a number of changes that probably conflict with WP 5.8. So, either wait for the next theme update or try to downgrade the WP version, clear the mobile browser cache and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:33

    Hello,

    1) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.
    2) Update theme to version 8.0.1 and core plugin to version 4.0.1. Clear caches and CDN and check speed after that. We made a number of speed improvements in this version. Don’t forget to make backup before update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:26

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:23

    Hello,

    Add the below code to Theme Options > Custom CSS

    .template-container .et-mobile-panel-wrapper .et-wrap-columns {
        justify-content: center;
    }
    .template-container .et-mobile-panel-wrapper .et_column {
        flex: unset;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:09

    Hello,

    Use

    .et-notify[data-type=success] {
        background: #86cabf;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:05

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:04

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width: 768px){
    .content-product .footer-product {
        opacity: 0;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:59

    Hello,

    I moved scripts that you added to header.php to Settings > Insert Headers and Footers and removed header.php file from child theme. Check site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:55

    Hello,

    Be attentive https://prnt.sc/1ece027

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:52

    Hello,

    I suppose you mixed themes and it caused the issue. Install XStore theme and XStore child theme correctly https://www.youtube.com/watch?v=4n1re0jKorc&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:49

    Hello,

    We have disabled the Menu Cache option in Theme Options > Speed optimization and can see your changes.
    Also, I downgraded WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with the support of WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:37

    Hello,

    What version of WP do you use? 5.8? Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:35

    Hello,

    We don’t have tablet settings. Only Desktop/Mobile for some settings(not for all) https://prnt.sc/1ec7mkj
    I suppose that you think that the preview option switches between different builders https://prnt.sc/1ec7x6w But it’s only to preview how your site will look with the different devices, it does not save options separately for these devices. We have only 2 modes: desktop and mobile for the header builder https://prnt.sc/1ec87h7
    Also, you may choose when the mobile point starts in Theme Options > General.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:30

    Hello,

    Go to Theme Options > Header builder > Cart > Mini-Cart Promo Message

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:27

    Hello,

    1) Product slider fixed. Check now.
    2) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:20

    Hello,

    1) We can’t log in to your Dashboard using credentials that you provided https://prnt.sc/1ec3657

    2) Provide us with FTP access to your site.

    3) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with the support of WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:16

    Hello,

    I don’t see the mentioned error on your site. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:13

    Hello,

    What content did you have in the first column and shop sidebar? Check the inactive widgets (Appearance > Widgets) and move the necessary widget to the first column and Shop page sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 12:02

    Hello,

    Fixed. Check now. Please, don’t update WP to 5.8 version because the current version of theme is not compatible. We’ll release a new update soon.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:54

    Hello,

    I checked your site and don’t see the mentioned issue on the home page if I choose the slider type https://prnt.sc/1ebuzct
    Provide us with link to page where you have the mentioned issue. Provide screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:44

    Hello,

    Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:42

    Hello,

    You can change it using theme translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    If you need to translate whole sie don’t forget to translate not just theme but also XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:39

    Hello,

    XStore AMP (Accelerated Mobile Pages) is a plugin released to help improve the mobile browsing experience. It is created to render the page faster by only loading the text, media, simple styles without scripts and many styles that Elementor or WPBakery plugin generate.
    You can find AMP plugin settings for the home page and other in the XStore > AMP XStore.
    It supports the WooCommerce page (because pages come with simple styles and texts) and does not support pages created Elementor/WPBakery.

    If you don’t need it then go to Plugins > disable AMP Xstore plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:31

    Hello,

    1) Provide us with FTP access to your site to check the issue with the filters
    Sidebar Widgets With Scrollable Content
    2) You can manage breadcrumbs padding in Theme Options > Breadcrumbs. If you decrease padding then the image will be https://prnt.sc/1ebo4kx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 11:21

    Hello,

    Don’t update WP to 5.8 version. 8.0.1 theme version does not support it. We’ll release new update that will be compatible with the 5.8.

    1), 2), 3), 4) You did not replace all the URLs from production to staging in the DB and your site loads form from the production site. But your server blocks this font. So, contact your hosting provider and unblock fonts https://prnt.sc/1eb4y6t
    This issue is related to server settings.
    5) https://prnt.sc/1ebjb7p – decrease bottom margin
    6) https://prnt.sc/1ebjoq2 – this element was created with 2 columns with the image in one and text in other. Do you want to center the text inside the column where it’s placed?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 09:03

    Hello,

    Could you, please, test the mobile panel now?
    Besides, don’t update WP to version 5.8. The current version of the theme does not support WP 5.8, we are working on the new update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 09:03

    Hello,

    Could you, please, test the mobile panel now?
    Besides, don’t update WP to version 5.8. The current version of the theme does not support WP 5.8, we are working on the new update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2021 at 20:24

    Hello,

    Provide WP Dashboard and FTP access to your site to check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2021 at 20:23

    Hello,

    1) Use robots.txt and exclude plugins and themes and root folders folder from indexing.
    Disallow: /wp-admin
    Disallow: /wp-includes
    Disallow: /wp-content/plugins
    Disallow: /wp-content/themes
    2) Clear the cache and reindex the main page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2021 at 20:18

    Hello,

    Provide FTP access, please.

    Regards

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Viewing 30 posts - 6,451 through 6,480 (of 30,391 total)
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