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Mega Menu issue after update to 8 - by Farhad

This topic has 9 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Farhad

Farhad

Participant

July 20, 2021 at 01:26

Xstore Woocommerce elements are not shown in the static blocks while used in mega menus anymore.

Please, contact administrator
for this information.

#294916 Copied Theme version: 8.0.1 WooCommerce version: 5.5.1

8 Answers

Olga Barlow

Support staff

July 20, 2021 at 14:49

Hello,

I don’t see problem with the WooCommerce element in the mega menu https://prnt.sc/1diq5to
But I often get the below error https://prnt.sc/1dipub0 While trying to check the menu or any other backend option. I would recommend you contact your hosting provider and fix the mentioned connection error.
And also plugin js error https://prnt.sc/1diqwpa

Regards

#295010 Copied

Farhad

Participant

July 20, 2021 at 22:38

I have checked with the hosting provider (Siteground.com) and here is their answer:

Thank you for updating us, Farhad!
I have reviewed the available logs on our side, but sadly there are no issues that our teams may address. The browser debugger console does not indicate any error with the resource/element loading as well.

The provided error is specific to the Woocommerce plugin and its code. As you may already know, we do not provide development services and are unable to assist with code-related issues.

To have this issue checked, please consult with the respective plugin provider directly

Please advise everything was fine before updating the theme to version 8.

#295086 Copied

Olga Barlow

Support staff

July 21, 2021 at 12:17

Hello,

Your request was related to mega menu issue. I don’t see problems with that. So, could you, please, explain in more detail what exactly is wrong with that? Maybe provide screenshot for better understanding.

Regards

#295170 Copied

Farhad

Participant

July 21, 2021 at 17:23

screenshots:
http://prnt.sc/1dzzl09
http://prnt.sc/1dzzuhm

#295263 Copied

Olga Barlow

Support staff

July 21, 2021 at 20:18

Hello,

Provide FTP access, please.

Regards

#295316 Copied

Farhad

Participant

July 22, 2021 at 02:20

Here you are!

Please contact administrator
for this information.

#295341 Copied

Olga Barlow

Support staff

July 22, 2021 at 15:55

Hello,

Keep Theme Options > Speed Optimization > Menu Dropdown Ajax Loading option disabled. You use Massive Addons and it does not call necessary scripts for the rows if block loaded with Ajax and hide rows. So, that option should be disabled.

Regards

#295461 Copied

Farhad

Participant

July 22, 2021 at 18:55

Thank you! that solved the problem.

#295511 Copied
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