Page 217 – 8theme.com

Forum Replies Created

Viewing 30 posts - 6,481 through 6,510 (of 30,337 total)

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Olga Barlow

Participant

July 21, 2021 at 19:48

Hello,

There should not be the option to add to the cart for such product. Provide us with FTP access to your site to check this.

Regards

#295309 Copied In reply to: How can i fix the error “Failed to load resource: /wp-admin/admin-ajax.php:1”

Olga Barlow

Participant

July 21, 2021 at 19:24

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#295306 Copied In reply to: Can’t click at the gallery image

Olga Barlow

Participant

July 21, 2021 at 19:13

Hello,

Provide us with WP Dashboard to check the issue in more detail.

Regards

#295304 Copied In reply to: Both mobile and desktop menus display on al devices

Olga Barlow

Participant

July 21, 2021 at 19:10

Hello,

Fixed. Try now.

Regards

#295303 Copied In reply to: My purchase code is used more than 15 times please help

Olga Barlow

Participant

July 21, 2021 at 19:09

Hello,

I’m using another Android device (Mi8) and it works. It looks the issue is with the iPhone and Samsung note8. We’ll find these devices tomorrow to test and help you. Sorry for this inconvenience. We’ll try to resolve it ASAP.

Regards

#295301 Copied In reply to: mobile menu shows 404 error page on mobile panel?

Olga Barlow

Participant

July 21, 2021 at 18:58

Hello,

https://prnt.sc/1e12frh You should have advanced access for the public_profile https://prnt.sc/1e11v15
Try FB login now.
You can remove our user from the developers’ list.

Now add us to developers for the Google login. Use 8themes@gmail.com email.

Regards

#295300 Copied In reply to: my facebook and google login is not working

Olga Barlow

Participant

July 21, 2021 at 18:49

Hello,

Check now.

Regards

#295298 Copied In reply to: Doesn’t work mega menu

Olga Barlow

Participant

July 21, 2021 at 18:39

Hello,

Great. You are welcome.

Regards

#295294 Copied In reply to: Mobile menu lagging

Olga Barlow

Participant

July 21, 2021 at 18:39

Hello,

You can hide that image using custom CSS. Provide us with link to that post type from your screenshot.

Regards

#295293 Copied In reply to: Header custom post 2

Olga Barlow

Participant

July 21, 2021 at 18:37

Hello,

Provide us with WP Dashboard access. We need to check your settings.

Regards

#295292 Copied In reply to: single product stock

Olga Barlow

Participant

July 21, 2021 at 18:28

Hello,

Issue was caused by your core plugin translation. Check now.

Regards

#295288 Copied In reply to: xstore setting page error

Olga Barlow

Participant

July 21, 2021 at 15:58

Hello,

Yes, the hover effect changes for all the products. We don’t have option to implement things you are asking (for search and related products only). It’s possible only by additional CSS + PHP customization. You may submit additional customization request here.

Regards

#295254 Copied In reply to: remove add to cart text on hover

Olga Barlow

Participant

July 21, 2021 at 15:55

Hello,

I don’t see off-canvas sidebar on your site. Do you have this issue with the off-canvas type or when you resite to mobile and then resize window back?

Regards

#295252 Copied In reply to: Static blocks in shop’s woocommerce page have a bug

Olga Barlow

Participant

July 21, 2021 at 15:52

Hello,

Many other scripts won’t work because of the Weglot system.
I tried to explain to you:

Weglot plugin replaces content after page loading and all the scripts do not work if they do not use the call of “Document” object.
For example
$(document).find('.some-class'); // work fine

$('.some-class'); // doesn't work
because element
$('.some-class');
is already replaced by the plugin scripts.

We can’t use the “Document” object for all the scripts because it works on the browser side and slows down page speed a lot. Besides WooCommerce plugin scripts for zoom and some other also do not work because of this.

You may try to contact Weglot support if they have any solution to translate texts without replacing page content after loading.

We do really want to help but we can’t recode the third-party plugin.

Regards

#295249 Copied In reply to: SPB won’t copy

Olga Barlow

Participant

July 21, 2021 at 15:47

Hello,

Yes, we tested archives. We’ll remove the plugin once finish.

Regards

#295248 Copied In reply to: update not possible critical error

Olga Barlow

Participant

July 21, 2021 at 15:46

Hello,

Go to Theme Options > WooCommerce > Shop > Product style > Show Only Min Price On Variable Products > on.

Regards

#295246 Copied In reply to: Price range variable products

Olga Barlow

Participant

July 21, 2021 at 15:36

Hello,

What exactly can’t you edit https://gyazo.com/c5538630861b3134d37f580b775c2c61 ?

Regards

#295245 Copied In reply to: Block Widgets Issue

Olga Barlow

Participant

July 21, 2021 at 15:30

Hello,

You are welcome.

Regards

#295244 Copied In reply to: Single product page image thumbnails

Olga Barlow

Participant

July 21, 2021 at 15:29

Hello,

What device do you use? Clear the mobile browser cache or check it in the incognito window. Do you still have the issue? Because I test using mobile device and don’t see the problem.

Regards

#295242 Copied In reply to: Mobile menu is not working after an update
Olga Barlow

Participant

July 21, 2021 at 15:23
Hello,

You can add the below code to Theme Options > Custom CSS to change the info messages

.dokan-info, .mc4wp-info, .woocommerce-info, .woocommerce-order-overview-wrapper~p { background-color: #a5a5a5; }

Use the below code to change the Mailchimp inputs styles

.footer .et-mailchimp input[type=email], .footer .et-mailchimp input[type=number], .footer .et-mailchimp input[type=password], .footer .et-mailchimp input[type=search], .footer .et-mailchimp input[type=tel], .footer .et-mailchimp input[type=text], .footer .et-mailchimp input[type=url], .footer .et-mailchimp textarea, .footer .et-mailchimp textarea.form-control { background-color: #000; border-color: #a5a5a55e; }

Regards
#295240 Copied In reply to: color of the message after add to card
Olga Barlow

Participant

July 21, 2021 at 15:10

Hello,

Go to Theme Options > Header builder > Sticky header > change the color according to your needs.

Regards

#295235 Copied In reply to: Color floating header

Olga Barlow

Participant

July 21, 2021 at 15:07

You are welcome.

Regards

#295234 Copied In reply to: Not able to update

Olga Barlow

Participant

July 21, 2021 at 15:07

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issues.

Regards

#295232 Copied In reply to: menu crashed

Olga Barlow

Participant

July 21, 2021 at 15:05

Hello,

Did you update WP to version 5.8? Downgrade it to the previous version. XStore does not support 5.8. We’ll release the new update compatible with WP 5.8 soon.

Regards

#295231 Copied In reply to: You have activated your purchase code more than 15 times. Ping us along the way

Olga Barlow

Participant

July 21, 2021 at 15:01

Hello,

Provide us with WP Dashboard and FTP access. We’ll fix the issue.

Regards

#295230 Copied In reply to: Mobile shop page (arrow slide)

Olga Barlow

Participant

July 21, 2021 at 15:00

Hello,

What version of the theme do you use?
Provide us with WP Dashboard access.

Regards

#295229 Copied In reply to: Update broke my pages

Olga Barlow

Participant

July 21, 2021 at 14:52

Hello,

Fixed. Check now.

Regards

#295223 Copied In reply to: Please help out with post upgrade issue – live site- urgent

Olga Barlow

Participant

July 21, 2021 at 14:51

Hello,

wp-content/themes/studio/ – is it your child theme? What files/folders did you copy to your child theme? Did you copy framework or theme folders to child theme?
Could you, please, provide us with WP Dashboards and FTP access?

Regards

#295222 Copied In reply to: Site crashed after last update
Olga Barlow

Participant

July 21, 2021 at 14:45
Hello,

Issue caused by Jetpack plugin styles.
Use below code in child theme style.css to fix issue

.swiper-custom-left:after, .swiper-custom-right:after { content: '' !important; }

Regards
#295219 Copied In reply to: Multiple arrows and related products slider issue
Olga Barlow

Participant

July 21, 2021 at 14:38

Hello,

What version of WP do you use?

Regards

#295215 Copied In reply to: XStore Customizer / After update can’t publish any changes
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Viewing 6,510 results - 6,481 through 6,510 (of 30,337 total)

Viewing 30 posts - 6,481 through 6,510 (of 30,337 total)

← 1 2 3 … 216 217 218 … 1,010 1,011 1,012 →

Forum Replies Created

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