Forum Replies Created

Viewing 30 posts - 6,421 through 6,450 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 19:41

    Hello,

    Go to XStore > Plugin Installer and click the Update button https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 19:40

    Hello,

    Did you use any multilanguage plugin or just want the multicurrency?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 19:38

    Hello,

    Wait for the next theme update in this case. We are working to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 19:36

    Hello,

    We plan it within the next 2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 19:35

    Hello,

    Can’t log in https://prnt.sc/1efkvgj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:50

    Hello,

    I checked your mega menu logged in and logged out from incognito and don’t see difference https://prnt.sc/1eemjgw
    I see that you use cache plugin. It caches styles. So I would recommend you to disable it if you still develop the site and enable it once you finish. Also, use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear browser cache

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:46

    Hello,

    Optimize your images using for example https://tinypng.com/ service or their plugin because at this moment images are too large https://prnt.sc/1eeli9e
    Also, you may try the NitroPack plugin to optimize page loading speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:43

    Hello,

    Add the below code to Theme Options > Custom CSS

    .single .type-muziek .post-header {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:40

    Hello,

    Can’t you make test order by yourself?
    Here is screenshot https://prnt.sc/1eekcss

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:34

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 17:01

    Hello,

    1) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update that will support WP 5.8.
    2) Ok. I passed the issue to our developers. I’ll inform you once they fix the issue.
    Anyway, images that you use on your site (not just for this product) are still very big and the page is too heavy https://prnt.sc/1ee86vs
    Try images 1500px width, optimize them using https://tinypng.com/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 16:39

    Hello,

    These issues are related to WP 5.8. Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update that will support WP 5.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 16:38

    Hello,

    Check now, please. Add to cart button is hidden for such products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 16:20

    Hello,

    Try to install the NitroPack plugin to get better speed results.
    Provide us with FTP access to check the AMP version issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 16:16

    Hello,

    What version of WP do you use? 5.8? Downgrade WP to version 5.7.2. The theme does not support WP 5.8 at this moment. We are working on new theme update that will support WP 5.8. Check menu after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 16:10

    Hello,

    Thank you for using XStore. We have checked it in depth. Take a look please: https://prnt.sc/1edv1o1
    You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard

    Do you still use theme on the mentioned sites?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:55

    Hello,

    Keep Theme Options > Speed Optimization > Menu Dropdown Ajax Loading option disabled. You use Massive Addons and it does not call necessary scripts for the rows if block loaded with Ajax and hide rows. So, that option should be disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:40

    Hello,

    We did not edit any products or anything else on your site yesterday because there was no need to log in.
    Add our email 8themes@gmail.com to list of developers in your Google search console to check your issue in more detail. Also, provide us with WP Dashboard access to check the cache plugin settings. Maybe this is the reason of the issue, not sure.
    This plugin https://prnt.sc/1e4r465 is not our plugin but don’t think that this is the reason of the problem with the preview.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:30

    Hello,

    These issues are related to WP 5.8. I downgraded WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update that will support WP 5.8.

    Check the mentioned issues now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:25

    Hello,

    Please, provide us with FTP access to your staging site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:21

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 15:21

    Hello,

    It seems that I tried to log in using the wrong form on sisaankirjautuminen page.
    I used login popup and it works.
    I checked the button and it’s ok https://prnt.sc/1edi7jn
    Active tab color also is ok. So, what’s the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 14:05

    Hello,

    We don’t have such option in our theme. Look for third-party plugins for the custom labels.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 14:04

    Hello,

    1) Can’t connect to your FTP https://prnt.sc/1ecx5mu
    2) I see that you use Cloudflare CDN. Please log in to your CDN account https://najpiekniejszy.pl/wp-admin/options-general.php?page=cloudflare#/login

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:53

    Hello,

    Issue was caused by the out of date child theme header.php. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:37

    Hello,

    Your Customizer styles is broken with the new 5.8 version. Also, widgets may have issues etc. In addition, the latest version comes with a number of changes that probably conflict with WP 5.8. So, either wait for the next theme update or try to downgrade the WP version, clear the mobile browser cache and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:36

    Hello,

    Your Customizer styles is broken with the new 5.8 version. Also, widgets may have issues etc. In addition, the latest version comes with a number of changes that probably conflict with WP 5.8. So, either wait for the next theme update or try to downgrade the WP version, clear the mobile browser cache and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:33

    Hello,

    1) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.
    2) Update theme to version 8.0.1 and core plugin to version 4.0.1. Clear caches and CDN and check speed after that. We made a number of speed improvements in this version. Don’t forget to make backup before update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:26

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2021 at 13:23

    Hello,

    Add the below code to Theme Options > Custom CSS

    .template-container .et-mobile-panel-wrapper .et-wrap-columns {
        justify-content: center;
    }
    .template-container .et-mobile-panel-wrapper .et_column {
        flex: unset;
    }

    Regards

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    Viewing 6,450 results - 6,421 through 6,450 (of 30,337 total)
Viewing 30 posts - 6,421 through 6,450 (of 30,337 total)
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