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Can’t publish with the customizer after updates

This topic has 7 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Martin

Participant

July 27, 2021 at 12:14

Unfortunately while using the customizer mode i can not changing or publishing anything anymore. I can modify, but not saving etc.

Using WP 5.8 XStore 8.0.2 XStore Core 4.0.2

#296276 Copied Theme version: 8.0.2

6 Answers

Rose Tyler

Support staff

July 27, 2021 at 12:50

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
Could you, please, record a video of the problem?

Regards

#296288 Copied

Martin

Participant

July 27, 2021 at 13:29

See private area.

Regards

Please contact administrator
for this information.

#296294 Copied

Olga Barlow

Support staff

July 27, 2021 at 16:36

Hello,

I see that you use Cloudflare CDN. Log in to your account to allow us to clear the CDN cache https://nurgute.de/wp-admin/options-general.php?page=cloudflare#/login
We save styles to CSS file and if you use CDN cache or plugin cache you need to clear them to apply changes.

Regards

#296358 Copied

Martin

Participant

July 27, 2021 at 16:44

Ok i am Logged in. I am not sure. Just using the WP Rocket cache i guess.

#296359 Copied

Martin

Participant

July 28, 2021 at 10:14

So i deleted all cache. WP Rocket cache, cloudflare cache and browser cache. I still can not publish anything.

#296469 Copied

Olga Barlow

Support staff

July 29, 2021 at 10:00

Hello,

That looks very strange like some kind of strong cache. Changes that I made the previous time, for example, color of the q-ty https://prnt.sc/1hj485j , I see it now, but if I change something your system displays the cached file that does not include changes that are in the real file on your server. For example, if I inspect the element from the browser I see 700 https://prnt.sc/1hj5q6v but if you check the real file on your server it has 400 https://prnt.sc/1hj6ea7 according to settings that I set for the secondary menu title. So, do you have any server cache?

Regards

#296671 Copied
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Can’t publish with the customizer after updates

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