Problems with website, pictures are not showing, homepage menu bar is distorted

This topic has 4 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: donhetter
    donhetter
    Participant
    July 26, 2021 at 22:33

    Xstore Core: 4.0.1
    Xstore theme: 8.0.1
    Woocommerce Version: 5.5.2

    Website images are not showing. Website menu is distorted as well. We then got a critical error messages on our website. Tried to update to the most recent version of xstore core and xstore theme and this is what we get.

    Screenshots:
    https://gyazo.com/63f1e5b6e65710eef98f54e8a81dcf71
    https://gyazo.com/194542bf6ecdcd30daa9ec3c3cf56c68
    https://gyazo.com/09a28f6ee40d9cd8708413c9813fb261

    We also tried different websites to view our website on different devices and it shows the same mess we have on our end. We contacted our host and they viewed our website and they have the same issues we are having.

    To update this matter we restored the xstore them and xstore core to the previous versions, which is a temporary fix. Attached to this message is our logins, try updating the xstore theme and xstore core and fix whatever issues is causing this mess, thank you much!

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 27, 2021 at 15:01

    Hello,

    I checked your site and don’t see the mentioned issue https://gyazo.com/2f35b2d58306c6ef44df8e92ba2b3d7c
    I suppose that you just cleared plugin cache and resaved theme options and everything is ok after that. So, do you still need any other help?

    Regards

    Avatar: donhetter
    donhetter
    Participant
    July 27, 2021 at 15:16

    We didn’t clear the cache or resave the theme options. This might have been done by our host because we right out to them regarding a jetpack error. They said they would check the plugins. I will reach out to them.

    As of right now never looks to be operating normally. If the problem happens again I will reach out, thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2021 at 16:00

    Hello,

    Ok, sure.

    Regards

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