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Olga Barlow

Participant

July 29, 2021 at 09:13

Hello,

Check now, please. Do you have all the necessary templates now http://prntscr.com/1hhgokl ?

Regards

#296654 Copied In reply to: Built-in email builder | Woo Subscription email templates are missing

Olga Barlow

Participant

July 29, 2021 at 07:42

Hello,

Check now, please.

Regards

#296634 Copied In reply to: Unable to click images after update
Olga Barlow

Participant

July 28, 2021 at 21:08
Hello,

1), 5) Add the below code

.et_b_header-menu .side-menu .nav-sublist-dropdown:not(.nav-sublist) { left:auto; right:0; top: 37px; background-color: #333333; } .et_b_header-menu .menu li.side-menu:hover .nav-sublist-dropdown:before { content: ''; height: 25px; position: absolute; width: 100%; top: -20px; }

4) Contact your hosting provider to get the server error logs. I suppose you have some errors related to DB. Ask the hosting provider to fix them. Did you do any manipulation with your DB?

Regards
#296611 Copied In reply to: Widget and mobile menu issue
Olga Barlow

Participant

July 28, 2021 at 20:16

Hello,

You are welcome.
That form is the default WooCommerce form and template. WooCommerce does not have option to add the Cancel button there.

Regards

#296607 Copied In reply to: How can we alligned In mobile view Add to cart and buy now option ?

Olga Barlow

Participant

July 28, 2021 at 19:35

Hello,

We checked the optimization settings and enabled CSS, JS modification.

Regards

#296602 Copied In reply to: Header background color and logo

Olga Barlow

Participant

July 28, 2021 at 17:49

Hello,

We’ll fix this in the next theme update. If you provide us with WP Dashboard and FTP access we’ll fix it on your site.

Regards

#296589 Copied In reply to: After new update, got this error

Olga Barlow

Participant

July 28, 2021 at 17:46

Hello,

WooCommerce file is missing. Probably plugin was not installed correctly. Could you, please, provide us with WP Dashboard and FTP access?

Regards

#296588 Copied In reply to: woocommerce plugin activating problem

Olga Barlow

Participant

July 28, 2021 at 17:44

Hello,

Try to add WooCommerce hook https://prnt.sc/1h4t5sq

Regards

#296587 Copied In reply to: Email builder not showing bank account details

Olga Barlow

Participant

July 28, 2021 at 17:19

Hello,

Ok. So, as I can see it works ok now not matter if you are logged in or logged out.

Regards

#296583 Copied In reply to: Uncaught ReferenceError: etTheme is not defined

Olga Barlow

Participant

July 28, 2021 at 17:16

Hello,

I’ll pass your suggestion to our developers.

Regards

#296581 Copied In reply to: Logo not showing / admin bar height

Olga Barlow

Participant

July 28, 2021 at 17:11

Hello,

I don’t see problem with the slider https://gyazo.com/a1bca9e673937151071e92dd56b73c9b
Which one does not work? Provide us with the screenshot for better understanding.

Regards

#296580 Copied In reply to: wp bakery page plugins updates

Olga Barlow

Participant

July 28, 2021 at 17:08

Hello,

Any kind of server cache or something?

Regards

#296579 Copied In reply to: Unable to click images after update

Olga Barlow

Participant

July 28, 2021 at 17:04

Hello,

Waiting for your reply here https://www.8theme.com/topic/wrong-default-site-langage/#post-296379

Regards

#296578 Copied In reply to: Issues with WPML translations

Olga Barlow

Participant

July 28, 2021 at 17:00

Hello,

Not sure about this because we even did not see the issue. It worked ok for us.

Regards

#296577 Copied In reply to: Category not displayed

Olga Barlow

Participant

July 28, 2021 at 16:53

Hello,

I see we found the reason of the issue. Our developers will fix it tomorrow. I’ll inform you about results.

Regards

#296575 Copied In reply to: Both mobile and desktop menus display on al devices

Olga Barlow

Participant

July 28, 2021 at 16:44

Hello,

Fixed. Issue was related not to theme but to select2 library that WooCommerce plugin use. If there are not a lot of items in select it does not allow to open select in the normal way. We have added fix to the child theme.

Regards

#296574 Copied In reply to: Questions related to sliders on homepage

Olga Barlow

Participant

July 28, 2021 at 16:04

Hello,

Got it. Our developers are checking the problem with tabs. We need some time to solve the problem. I’ll inform you about the fix.

Regards

#296571 Copied In reply to: SPB won’t copy

Olga Barlow

Participant

July 28, 2021 at 16:03

Hello,

Do you mean that you don’t see your changes or that loading time is too long?
If you don’t see your changes then try to clear the browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn , plugin cache and CDN cache if you use it.

Regards

#296569 Copied In reply to: update not possible critical error

Olga Barlow

Participant

July 28, 2021 at 16:00

Hello,

Ok, sure.

Regards

#296568 Copied In reply to: Problems with website, pictures are not showing, homepage menu bar is distorted

Olga Barlow

Participant

July 28, 2021 at 15:59

Hello,

Read this post https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/ it explains how to save images and how to optimize them.

If I check the product I don’t see problem with the gallery anymore https://gyazo.com/3c9ad19034555687b4555a9be858db9d
But images are so big that they loading too slow.

Regards

#296567 Copied In reply to: “product gallery” need to upload all variation images or no upload image?

Olga Barlow

Participant

July 28, 2021 at 15:51

Hello,

Could you, please, log in to your account https://www.fibrany.com/wp-admin/options-general.php?page=cloudflare#/login ?

Regards

#296564 Copied In reply to: Probleme avec revolution slider

Olga Barlow

Participant

July 28, 2021 at 15:47

Hello,

I suppose it’s related to your WP network. Provide us with FTP access to check the setings.

Regards

#296561 Copied In reply to: update theme

Olga Barlow

Participant

July 28, 2021 at 15:44

Hello,

Provide us with WP Dashboard and FTP access to your site to check the mentioned issues in more detail.

Regards

#296559 Copied In reply to: Footer Widget Problem + Product images

Olga Barlow

Participant

July 28, 2021 at 15:20

Hello,

You are welcome.

Regards

#296556 Copied In reply to: Problem between XStore and WCFM

Olga Barlow

Participant

July 28, 2021 at 15:20

Hello,

You are welcome.

Regards

#296555 Copied In reply to: Problem between XStore and WCFM

Olga Barlow

Participant

July 28, 2021 at 15:20

Hello,

You are welcome.
Keep the separate cache for the mobile devices option enabled https://prnt.sc/1h3ep9n

Regards

#296554 Copied In reply to: Shopping filter and footer issues on mobile

Olga Barlow

Participant

July 28, 2021 at 15:08

Hello,

You provided 2 usernames and 1 password. Any of them does not allow to connect to your FTP. Did you forget to provide FTP password?

Regards

#296550 Copied In reply to: Product page not shown properly on Google Chrome browser.

Olga Barlow

Participant

July 28, 2021 at 14:48

Hello,

1) Is your production site or under development? If this is your production site I would suggest you to create a staging site and allow us to update the theme to the latest version there and try to fix the problem because you will need to update theme in the future and it would be better to do now than in future to avoid compatibility issue.

2) We won’t be able to add a product that uses an additional addon to the cart from the shop page. We’ll be able only to redirect to the single product page in this case.

Regards

#296548 Copied In reply to: Problem with WooCommerce

Olga Barlow

Participant

July 28, 2021 at 14:44

Hello,

Theme and XStore core plugins updated. Do the backup of these files in case you need to restore the previous backup again.

Regards

#296546 Copied In reply to: Mobile Menu Issue After Update

Olga Barlow

Participant

July 28, 2021 at 14:32

Hello,

It’s a mobile cache issue. We renamed the minified js file of theme scripts uploaded it to your site and that’s why it works now. The staging site was not cached on your mobile device that’s why it works.

Regards

#296542 Copied In reply to: Hamburger menu not working on mobile – 4 days waiting for fix
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Viewing 6,210 results - 6,181 through 6,210 (of 30,391 total)

Viewing 30 posts - 6,181 through 6,210 (of 30,391 total)

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