Product page not shown properly on Google Chrome browser.

This topic has 11 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

  • Avatar: Shima
    Shima
    Participant
    July 19, 2021 at 15:33

    My website product page can be viewed properly on Safari or Firefox browsers. However, when viewed on Chrome, I have these problems:
    1) The product description is not shown
    2) Product images not shown properly on Product page.
    I also have problem to load the ‘Preview Changes’ on Product Edit page. Product page example: https://www.imanika.com/outdoor-activities/bags/camping-hiking-bags/45l-tactical-travel-backpack/

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 20:07

    Hello,

    I checked your product and don’t see problem with the description of images https://gyazo.com/f8b832be0a91e77f568ddf12768c8362
    Could you, please, provide us with video or screenshots of the issue?

    Regards

    Avatar: Shima
    Shima
    Participant
    July 20, 2021 at 02:15

    The product description, product profile image, product image gallery, images for product variations, images for related products can not be viewed using Google Chrome browser as shown here: https://vimeo.com/576980383.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 14:55

    Hello,

    Do you use AliDropship plugin? I see JS errors on your product page. Provide us with FTP access to your site to fix this compatibility error with the mentioned plugin.

    Regards

    Avatar: Shima
    Shima
    Participant
    July 27, 2021 at 02:02

    Yes, I’m using AliDropship plugin. I have updated the XStore Core to version 4.0.2 and theme to v8.0.2, but still can not view the product page’s description and images properly on Chrome & Safari. Please find the access credential to my site in the Private Area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:38

    Hello,

    Thanks for wp-admin access, but we need FTP access also – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

    Regards

    Avatar: Shima
    Shima
    Participant
    July 27, 2021 at 10:17

    Please find the FTP credentials in the Private Content Area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2021 at 15:08

    Hello,

    You provided 2 usernames and 1 password. Any of them does not allow to connect to your FTP. Did you forget to provide FTP password?

    Regards

    Avatar: Shima
    Shima
    Participant
    July 28, 2021 at 15:18

    See attached info in the Private Area. I just changed the password.

    Please contact administrator
    for this information.
    Avatar: Shima
    Shima
    Participant
    July 29, 2021 at 03:05

    1) Product Images: I can view the product images on all three browsers – Chrome, Firefox and Safari
    2) Product Description: I can now view the Product Description on Chrome and Firefox browsers but not on Safari browser. Example, https://www.imanika.com/kitchen/cleaning-supplies/automatic-smart-soap-dispenser/. Still a problem here.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 30, 2021 at 09:41

    Hello,

    Can’t connect to your FTP http://i.prntscr.com/qWF1XCaqQyWplSUn9vkGSw.png

    Regards

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