You are welcome.
3) List of categories is exactly the same you have in Products > Categories https://prnt.sc/1tgz3l0 If you want to change the order of categories then edit categories there.
Regards
Olga Barlow
Participant
September 24, 2021 at 15:57
Hello,
I removed additional single product templates if you don’t need them. Header HTML block is ok now as I can see https://prnt.sc/1tgxxuf
So, tell me what single product layout are you trying to achieve?
Regards
Olga Barlow
Participant
September 24, 2021 at 14:59
Hello,
Could you, please, tell me your actions before you get this error in the log file to reproduce that?
Regards
Olga Barlow
Participant
September 24, 2021 at 14:46
Hello,
Issue on the home page was caused by the custom code https://prnt.sc/1tgoy5j I have removed that. Check now.
Check also “buy now” button. Is it ok for you now?
Regards
Olga Barlow
Participant
September 24, 2021 at 14:31
Hello,
Is it the YITH search plugin? Contact plugin developers to get help with their element. We are able to help only with our theme setting.
Regards
Olga Barlow
Participant
September 24, 2021 at 14:28
Hello,
We can’t connect to your FTP using credentials that you provided https://prnt.sc/1tgo7u1
Are you sure that you provided FTP? Because it looks like WP Dashboard access, not FTP access.
Regards
Olga Barlow
Participant
September 24, 2021 at 14:24
Hello,
1) You had 2 headers https://prnt.sc/1tgmi6p One for all the pages and another one for the home page only. I removed the home page header.
2) I have changed the footer logo and it works https://prnt.sc/1tgn5vo . To edit footer go to Static Blocks > edit footer static block using Elementor page builder.
3) Edit Socials static block and change the color https://prnt.sc/1tgnhbm Edit Coffee – slider services block to change services.
We can do nothing with this from our side, unfortunately.
Regards
Olga Barlow
Participant
September 24, 2021 at 12:41
Hello,
I see that you use third-party plugins for role editing and user import. That could be the reason of the issue. I have removed the mentioned user and created it again and seems the home page is ok now. Check from your side.
Regards
Olga Barlow
Participant
September 24, 2021 at 11:26
Hello,
To add languages to the header next to the menu use Widgets element https://prnt.sc/1tg32en and choose the widget area you want to display. In the Appearance > Widgets > Left side top bar area > add the language switcher widget.
As I know Polylang won’t offer multiple currency options but it would be better for your to clarify that from the plugin author. If they don’t have such option then you will need an additional plugin to get multicurrency on your site.
Edit Cross-sell products and change border-color according to your needs in the Single product builder settings https://prnt.sc/1tg3wc7
Regards
Olga Barlow
Participant
September 24, 2021 at 10:20
Hello,
Copy etheme_byline function from xstore/framework/post-types/post-functions.php to your child theme functions.php and edit that according to your needs.
Regards
Olga Barlow
Participant
September 24, 2021 at 10:09
Hello,
Thank you.
We have checked issues related to theme settings.
Low contrast error you get at the slider slide https://prnt.sc/1tfvgif
Validator w3 CSS errors related to Elementor plugin styles https://prnt.sc/1tfv49g So, contact Elementor plugin to find out if they could fix them.
To fix duplicate ID error go to Appearance > Menus > create separate menu for the mobile and then go to Theme Options > Header builder > Mobile menu > choose newly created menu there. Save settings, check the site again.
We did not find compatibility issues with the latest version of the WooCommerce. Besides, we plan a theme update for next week that includes compatibility fixes with the latest WP version.
Regards
Olga Barlow
Participant
September 23, 2021 at 18:05
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.
To enable swatches option go to Theme Options > WooCommerce > Shop elements > Variation swatches. To choose swatches type for the product attribute go to Products > Attribute > edit attribute and choose type you need https://gyazo.com/c1e34e7202609ca5410a83b1966e4606
Regards
Olga Barlow
Participant
September 23, 2021 at 17:53
Hello,
What about server error logs?
Regards
Olga Barlow
Participant
September 23, 2021 at 17:51
Hello,
We don’t have such option in our theme, unfortunately.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:50
Hello,
Ok. You are welcome.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:50
Hello,
Provide screenshot, please, for better understanding.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:34
Hello,
Go to Theme Options > Speed optimization > enable Always Load Wc-Cart-Fragments and check the cart after that.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:32
Hello,
Go to Elementor > Settings > Experiments > disable the Improved Asset Loading option because it’s Alfa and generates JS errors on your site.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:30
Hello,
1) You disabled sidebar for the mobile devices, so filters icon was disabled because it opens the sidebar that you disabled https://prnt.sc/1tcoc9d I have enabled that and icon is there https://prnt.sc/1tcoiyt
2) Provide a screenshot of the page where you have that message from the Elementor, explain your actions before you get that message.
3) You can enable/disable the categories tab in the mobile menu from Theme options > Header builder > Mobile Menu > https://prnt.sc/1tcotuf and choose what you want to show there or disable it at all. If you choose the categories then list of your categories (Products > Categories) is there.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:21
Hello,
Enabling/disabling option won’t mess up the page. You can enable option check if everything is ok for you. If not then you’ll be able to disable that and it won’t affect the current layout.
If you want to show custom static block on the single product you can use Additional Custom Block option https://prnt.sc/1tcntf1
Regards
Regards
Olga Barlow
Participant
September 23, 2021 at 17:14
Hello,
I have enabled variation swatched for your attributes to allow users to choose the variation they need if you want to allow users to add to the cart from the grid. Check now.
Regards
Olga Barlow
Participant
September 23, 2021 at 17:00
Hello,
You can use the same license for these purposes.
I checked your site and see that you installed and activated 2 page builders. Do you need both of them? Because page builder uses a lot of resources and also comes with a lot of scripts and styles. It would better to choose one builder and use it for all the pages and blocks you have on your site.
Also, check the other plugins you have and disable plugins that you don’t really use.
I got 500 error while trying to deactivate plugin to update https://prnt.sc/1tcl7mw and it’s related to memory limit error https://prnt.sc/1tcljab So, I suppose you need to check the server settings.
Regards
Olga Barlow
Participant
September 23, 2021 at 16:46
Hello,
Edit header using header builder and remove Newsletter element from the top header connection block https://prnt.sc/1tck6vd
Regards
Olga Barlow
Participant
September 23, 2021 at 16:42
Hello,
I see that issue caused by your cache plugin. We use wp_is_mobile() function to show the AMP version but looks the plugin caches the desktop version even for the mobile.
I followed the steps described here https://wordpress.org/support/topic/mobile-cache-doesnt-seem-to-work-properly/ and it works. Check now, please.
