We are trying to clarify this situation with Envato support. We did not get any notification from Envato about a security vulnerability in the XStore WordPress Theme and don’t understand why did they send the mentioned email. Once we get any response from the Envato team I’ll notify you.
Regards
Olga Barlow
Participant
September 27, 2021 at 11:32
Hello,
You are able to use Ajax filtering on the product tag page. But if you plan to update the theme from the 6.3.7 version to 8.0.7 we would recommend doing this on the staging site first to make sure that everything is ok. Update production site only after that.
Regards
Olga Barlow
Participant
September 27, 2021 at 11:25
Hello,
Thank you for the link. We’ll guide users if anybody asks the same.
Our theme does not manage the product stock, so we don’t have information about this. I suppose you need to contact WooCommerce plugin support about this.
Regards
Olga Barlow
Participant
September 27, 2021 at 11:21
Hello,
Are you talking about white space at the top of the page? Check now, please.
Regards
Olga Barlow
Participant
September 27, 2021 at 11:15
Hello,
I see. Ok. I passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
September 27, 2021 at 11:10
Hello,
1) Yes, that’s right. You edit Fi-default header > go to mobile menu > select correct menu > save header in the Multiple headers section and then save global settings. Check the menu after that.
2) Anyway, glad to hear that now everything is ok.
Regards
Olga Barlow
Participant
September 27, 2021 at 10:57
Hello,
Yes.
Regards
Olga Barlow
Participant
September 27, 2021 at 08:56
Hello,
Provide us with WP Dashboard and FTP access to your site, please. Also, provide us with server error logs to check the issue in more detail.
Regards
Olga Barlow
Participant
September 27, 2021 at 08:36
Hello,
You can find all themes included in the Subscription plan here https://www.8theme.com/downloads
Don’t you have the Blanco theme in the list of available downloads?
Blanco and WooPress themes are 2 different themes. Don’t install WooPress theme if you want to install Blanco theme. Download and install Blanco theme.
Regards
Olga Barlow
Participant
September 27, 2021 at 08:31
Hello,
Glad to hear that you sorted it out. Topic will be closed.
Regards
Olga Barlow
Participant
September 27, 2021 at 08:30
Hello,
Take my apologies for the delay in answering. Yes, both things will be fixed in the next theme update.
Regards
Olga Barlow
Participant
September 24, 2021 at 18:06
Hello,
Do you mean that our theme clears the plugin files? It’s not possible. Try to reupload the correct archive of the third-party plugin that you use.
Also, if you use third-party plugin for the Ajax filtering then don’t forget to disable Ajax filtering from our theme in Theme Options > WooCommerce > Shop > Shop filters.
Regards
Regards
Olga Barlow
Participant
September 24, 2021 at 18:03
Hello,
No, you can use that plugin. Just those steps should be done to avoid mentioned problem.
Regards
Olga Barlow
Participant
September 24, 2021 at 18:03
Hello,
No, you can use that plugin. Just those steps should be done to avoid mentioned problem.
Regards
Olga Barlow
Participant
September 24, 2021 at 18:01
Hello,
Do you use cache plugin? Which one?
Regards
Olga Barlow
Participant
September 24, 2021 at 18:00
Hello,
The errors that you provided are from July. Don’t you have resent errors? Could you, please, contact your hosting provider and ask to check why the ajax request is blocked https://prnt.sc/1tchupj ?
Regards
Olga Barlow
Participant
September 24, 2021 at 17:58
Hello,
We don’t have element to use these files. You may look for additional plugins that allow you to use them.
Regards
Olga Barlow
Participant
September 24, 2021 at 17:54
Hello,
What is the time of that error? Clear the error log file and visit the home page. Do you get that error just once visit the home page?
Regards
Olga Barlow
Participant
September 24, 2021 at 17:52
Hello,
Unfortunately, if the product has a lot of attribute terms then it refresh the variations only after choosing all the terms and displays notification notice only once you chose all the options. It works the same even with the Storefront theme https://prnt.sc/1thanq9 WooCommerce does not remove from the select missing variations and does not add attribute disabled for them.
Regards
Olga Barlow
Participant
September 24, 2021 at 17:36
Hello,
You are welcome.
We are not plugin developers, so I don’t have information on what they exactly do. I just assumed that issue could be caused by these plugins because only this user had the issue and the other 2 were ok, but I’m not 100% sure.
Regards
Olga Barlow
Participant
September 24, 2021 at 17:34
Hello,
Did you try to remove all the items > save settings > reload customizer > add new items again with the links you need? Exactly in this order? If it does not help then provide us with WP Dashboard access to your site.
WooCommerce error log file (WooCommerce > Status > Logs ) is empty.
wp-content/debug.log file is empty. So, where do you see the mentioned error?
Regards
Olga Barlow
Participant
September 24, 2021 at 17:23
Hello,
Seems that this is search form https://prnt.sc/1th7r3l
You can manage color of the input text from Theme Options > Header builder > Search.
Regards
Olga Barlow
Participant
September 24, 2021 at 16:28
Hello,
1) I don’t see a newsletter popup on your site anymore. So, have you sorted out how to remove that?
2) If you want to use third-party plugin to create a mega menu – ok. No problem. Choose the one that suits your needs most of all.
Regards
Olga Barlow
Participant
September 24, 2021 at 16:24
Hello,
Contact your host’s support and ask them for assistance in identifying any extensions or processes that are acting as resource hogs. Sometimes, a specific component or plugin consumes lots of resources due to sloppy programming, and you’ll want to delete or uninstall the plugin.
I checked the home page and don’t see any problems https://gyazo.com/6e2788a40350760ffa98ccda9194693c
What exactly is wrong with home page? Could you, please, provide us with the screenshot for better understanding?
Regards
Olga Barlow
Participant
September 24, 2021 at 16:11
Hello,
As I can see you use the latest version of XStore theme https://prnt.sc/1tgzsfg So, have you sorted out?
