Why Products Dont Load ? - by PowerDesk - on WordPress WooCommerce support

This topic has 39 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

  • Avatar: NicoBlasey
    PowerDesk
    Participant
    September 10, 2021 at 07:25

    products dont load if there are new updates for plugins or Theme it wont load unless i update plugins https://prnt.sc/1rom2m0
    why is that
    and there is one bug in theme with product gallery
    https://imgur.com/a/oPPYRc4

    38 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2021 at 12:54

    Hello,

    1) I checked your site and don’t see problem with the products https://gyazo.com/03efd63a473929d3b121aa513ce48a36
    2) You should refresh the page if you resize the window to reinit the gallery slider.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 10, 2021 at 13:21

    Hi,
    1. That Issue happens when there is an update for any plugin
    2. So It is not fixable ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2021 at 15:07

    Hello,

    1) Do you mean even third-party plugin or if you get notification about XStore plugin update?
    2) Nope, unfortunately.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 10, 2021 at 16:03

    1.Not Sure About It but it happens
    2. Why Not? i mean cant you purge it in next update of theme ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2021 at 07:25

    Hello,

    1. Please check if this problem is caused by our Core plugin update or not. Let us know.
    2. No, it is how the slider works, we can’t change it.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 17, 2021 at 06:19

    1.It Keeps Happening When There is an update for any plugin i am using likewise today there was an update of Lite Speed Cache and products where not loading unless i update that plugin .

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 17, 2021 at 16:13

    Hello,

    Please, contact us and provide WP Dashboard and FTP access to your site once you get any plugin update again and face this issue. We need to check that to find out why that happens.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 18, 2021 at 09:58

    i added some plugin and it got fixed again i will share details when it happens next time
    thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2021 at 06:54

    Ok.
    Have a nice day!

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 23, 2021 at 08:40

    Hey
    Now i am having same problem
    products not loading
    please check whats wrong

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 23, 2021 at 16:27

    Hello,

    WP Dashboard access is incorrect https://prnt.sc/1tchrky
    Also, I see server error https://prnt.sc/1tchupj in the console. Provide us with the server error logs, please. It looks that the server blocks requests and the server error log should explain why.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 23, 2021 at 16:58

    pass

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 23, 2021 at 17:53

    Hello,

    What about server error logs?

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 23, 2021 at 18:03

    i am not sure how am i suppose to share it

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2021 at 14:02

    Hello,

    Contact your hosting provider to get the server error log. You can use https://dropmefiles.com/ to share file with us.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 24, 2021 at 16:32

    Hello
    i tried to upload it to the shite you mention
    but it didn’t upload there

    also, let me know if you want me to paste the whole error here

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2021 at 18:00

    Hello,

    The errors that you provided are from July. Don’t you have resent errors? Could you, please, contact your hosting provider and ask to check why the ajax request is blocked https://prnt.sc/1tchupj ?

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 24, 2021 at 19:19

    i contacted them they just told me to clean cache and it got fixed for now at least
    btw thank you for you support
    else can I know why my site score so low ?
    https://prnt.sc/1thkr4a

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2021 at 09:48

    Hello,

    Please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    Edit Home page > settings of Products elements > enable Lazy loading. Theme Options > General > Mobile Content Optimization

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 25, 2021 at 20:45

    thank you

    can you please tell me the difference between child theme and xstore main theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2021 at 07:33
    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 26, 2021 at 09:24

    alright
    for some reason https://prnt.sc/1toq2dr
    bottom header color change for mobile can you please tell me from where can I change it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2021 at 10:36

    Hello,

    Theme Options > Mobile panel

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 26, 2021 at 11:01

    there is no option for icon color
    I just see background color

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2021 at 13:24

    Hello,

    Yes, we’ve removed unused options (mobile_panel_color_et-mobile, mobile_panel_active_color_custom_et-mobile) in the latest update. I’ve sent your question to our technicians. They will give an answer after the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2021 at 15:47

    Please provide FTP access.

    Regards

    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 29, 2021 at 10:06

    Sorry for the late reply
    well, i am not sure what are you doing?
    is it for changing the bottom color of icons?

    Please contact administrator
    for this information.
    Avatar: NicoBlasey
    PowerDesk
    Participant
    September 29, 2021 at 10:08

    also is it possible to change this normal wishlist
    to button?
    https://prnt.sc/1u2ffwb

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2021 at 15:47

    Hello,

    1/ Sorry for the delay in answering. We can’t connect. Please check and provide correct FTP access: FTP host, FTP username and FTP password. Then we will be able to put the option of color back. Or just wait for the next theme update.
    2/ Try to use the next custom CSS code:

    .single-product .et_product-block .single-wishlist {
        background-color: #222;
        max-width: 160px;
        text-align: center;
        padding: 8px 5px 3px 5px;
        border-radius: 6px;
    }
    .single-product .et_product-block .single-wishlist span,
    .single-wishlist .wishlist-fragment>div i {
        background-color: #222222 !important;
        color: white;
    }

    Regards

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