Related products / out of stock still showing

This topic has 39 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: Jef
    filmguerilla
    Participant
    September 11, 2021 at 12:33

    Hi guys, i just found a bug or something. My site is live already.

    In theme option related product columns is acting up. But the major problem i encountered is the out of stock products are still showing even the HIDE OUT OF STOCK PRODUCTS were ON. Can you check this please?

    THanks a lot!

    Please, contact administrator
    for this information.
    38 Answers
    Avatar: Jef
    filmguerilla
    Participant
    September 12, 2021 at 13:15

    hello guys! Any help ? ๐Ÿ™‚ thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2021 at 13:59

    Hello,

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 12, 2021 at 15:38

    please check private content

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 13, 2021 at 12:25

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 13, 2021 at 15:33

    Hello, was this fixed already? I’ll check the site again. What do you think cause this problem on related products?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 13, 2021 at 15:44

    Hello,

    Developers did not check the issue. I’ll inform you once they fix the problem.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 13, 2021 at 16:01

    Thanks. Still seeing out of stock items on related products… ๐Ÿ™

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 13, 2021 at 16:08

    Hello,

    Yes, because I tell you that developers have not checked the issue yet. Wait for my next message about the status of the problem.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 13, 2021 at 16:53

    thank you ๐Ÿ˜€

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 14, 2021 at 10:47

    Hello,

    Not at all. Thank you for your patience.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 15:13

    hello, any news? thanks

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 16:29

    hello, seeing some changes on my website. so it means they are looking for the problem? thanks again guys!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2021 at 16:37

    Hello,

    We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2021 at 16:37

    Hello,

    We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

    Check now.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 16:43

    ohhh ok… yeah i think i have set the single product builder on my website. so i dont have the luxury to use this anymore?

    by the way, how can i get rid of this? http://prntscr.com/1sbbt25

    The child theme i will backup so just incase there would be a problem with the next update i have this. or it wont be affected on future updates?

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 16:47

    i fixed that out of stock on product thumbs.

    how about the social media links on single product page? http://prntscr.com/1sbc5fd

    not possible to add this?

    Just anxious if the customization will be affected on future updates etc.

    Thanks a lot for the hard work guys!!!

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 16:49

    another thing i noticed. what happened here?

    http://prntscr.com/1sbcjb2

    only 3 related products are set to this product? ๐Ÿ™

    some products are only 4 and 5. i set this before to 6 so it wont look awful on mobile and tablets

    Avatar: Jef
    filmguerilla
    Participant
    September 15, 2021 at 16:51

    this is awful..

    http://prntscr.com/1sbcrcc

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2021 at 12:32

    Hello,

    Check now.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 16, 2021 at 15:45

    Hello, this update seems to be a bit off of what i expected. A lot of products doesnt have related products now. So there are no option for my visitors to click other titles in my shop which won’t help me with the sale. ๐Ÿ™

    Avatar: Jef
    filmguerilla
    Participant
    September 17, 2021 at 09:07

    anyone? sorry for asking too much but i think it’s better to have related products on my site even out of stock than nothing at all. i never expected that it won’t be possible to have the feature showing only related products in stock.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 17, 2021 at 16:07

    Hello,

    If all the related products are out of stock and you want to hide out of stock products then area is empty of course.
    You can use Upsells products and display them below the Related products (Theme Options > WooCommerce > Single products > Show upsell products > below the content). Upsell products allow you manually to choose what products to show there.

    If you want to show the out of stock products for the related products then edit related-products.php file code and change that back according to what you want to show there.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    September 17, 2021 at 16:43

    I thought that showing ONLY in stock on related products are possible. A lot of products in my site doesnt have related products anymore after the update youve done.

    Was it not possible to only show in stock items on related products in my site?

    What should i need to change in related-product.php to put back the site before the edit?

    Avatar: Jef
    filmguerilla
    Participant
    September 18, 2021 at 06:12

    hello, checking some IN STOCK items on my site why some doesnt have 6 related products even the settings are set to 6 related products?

    Avatar: Jef
    filmguerilla
    Participant
    September 18, 2021 at 06:31

    I think i’m fine with this but i want to fix some products that were not showing the correct number of related products. Would this be possible?

    Also, i want to put back the black social media share buttons on my single product page. ๐Ÿ™

    Avatar: Jef
    filmguerilla
    Participant
    September 19, 2021 at 15:02

    anyone?

    Or should i just enable single product builder and just let the out of stock product show on each single product page?

    Avatar: Jef
    filmguerilla
    Participant
    September 20, 2021 at 15:26

    ANYONE?

    My related products are problematic now after this fix so i have to disable it. it showing lots of titles now which is shouldnot. before i set the rel;ated oproduct 6 thumbs only now its broken. someone should fix this i didnt messed up the site

    Avatar: Jef
    filmguerilla
    Participant
    September 20, 2021 at 15:28

    this is all messed up! http://prntscr.com/1syxy24 and no one whats to answer!

    Avatar: Jef
    filmguerilla
    Participant
    September 20, 2021 at 15:28

    hello

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