Website theme not displaying correctly – help urgently

This topic has 9 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

  • Avatar: MelanieK
    MelanieK
    Participant
    September 22, 2021 at 20:18

    Hi

    Website theme not displaying correctly – help urgently

    Site theme is not functioning properly some images are missing and instagram images is not showing but if i have to clear cache my sites is back to normal again and working properly.

    When i am going to other pages the issue is showing again but when i am going to clear cache again the sites back to normal.

    Please help!

    Thank you!

    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 23, 2021 at 18:05

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: MelanieK
    MelanieK
    Participant
    September 23, 2021 at 20:07

    Hi

    Please check i have added your wpdashboard and SFTP of our wpengine server.

    Thanks

    Please contact administrator
    for this information.
    Avatar: MelanieK
    MelanieK
    Participant
    September 24, 2021 at 20:53

    Hi

    May i follow up on this may i know if there some working on this issue.

    Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 27, 2021 at 18:29

    Hello,

    As I can see you use third-party plugin to display Instagram feed in footer – Smash Balloon Instagram Feed plugin. So, contact plugin author if you have issues with their element. We are able to help you only with Royal theme settings.

    Regards

    Avatar: MelanieK
    MelanieK
    Participant
    September 27, 2021 at 20:19

    Hi

    Thank you for your feedback.

    But thats not the issue when i am trying to clear the site cache everything is working properly again but going to other page the site instagram and some part of the page in homepage image is missing.

    Image missing on homepage
    http://prntscr.com/1tuub22

    Instgram not displaying
    http://prntscr.com/1tuude6

    Layout change to block this should be full width
    http://prntscr.com/1tuukg4

    Error
    http://prntscr.com/1tuu7rk

    I will give you sample how the perfect working site here: https://www.beaux-artsclassicproducts.com/ this is a live site so can compare whats the difference.

    NOTE:
    All errors are getting fixed when trying to clear cache.

    Please let me know your feedback.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 28, 2021 at 08:35

    Hello,

    Try to disable Object caching in cache settings and check your site after that.

    Regards

    Avatar: MelanieK
    MelanieK
    Participant
    September 29, 2021 at 14:42

    Hi

    Thank you for the information it is look works but there are another issue and still reviewing if this is connected to the themes will let you know once i have found out.

    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2021 at 12:50

    Hello,

    You’re welcome!

    Regards

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