Forum Replies Created

Viewing 30 posts - 4,051 through 4,080 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:47

    Hello,

    Provide us with link to the variable product, please, for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:46

    Hello,

    But brand page works ok now. You may ask your hosting provider about any detailed report of what exactly uses the memory. We don’t have such reports from theme side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:43

    Hello,

    Checked your site don’t see any loader on mobile https://recordit.co/GZILNKiSph

    Could you try from another device?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:36

    Hello,

    Take our apologies for the delay in answering.
    Error that you provided in Private content is related to back-in-stock-notifier-for-woocommerce plugin. So, contact plugin author to fix that.

    To improve the page speed enable caching and also enable Lazy loading for the products elements https://prnt.sc/1zy4rcz

    And improve the server response time https://prnt.sc/1zy4xy5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:12

    Hello,

    WooCommerce plugin does not have advanced options for the products order. All the available options you can find in Theme Options > WooCommerce > Product catalog > Sort order. If you need something more advanced you need to look for the additional plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:07

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 22:30

    Hello,

    Use header builder settings to change the bg colors and colors https://prnt.sc/1zxy1on
    I see that you already found these settings. Do you need to change anything else?

    What Elementor heading do you want to change? Could you provide screenshot?

    If you want to change the color of the buttons go to Theme Options > Styling edit the buttons colors https://prnt.sc/1zxyjqb

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 22:15

    Hello,

    Are you talking about variation swatches? https://youtu.be/LgzC4iK-j6A
    You can choose the Image type of swatches and upload any image you need (with solid color or gradient or with stripes).

    If you have more questions that are not related to your topic subject, please, submit a new topic to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 22:12

    Hello,

    Default WooCommerce order track shortcode you can find here https://chap.website/order-tracking/
    Also, there are a lot of plugins for these purposes, for example, https://wordpress.org/plugins/woo-orders-tracking/ or similar.

    To create the multilingual site you need an additional plugin. Read this post https://colorlib.com/wp/wordpress-multilingual-plugins/ and choose the one that suits your needs most of all. Some of the multilingual plugins come with the multicurrency feature, for example, WPML plugin. Or look for another third-party plugin to implement that.

    You can use Mailchimp plugin to add a newsletter form (XStore > Plugin installer > look for Mailchimp).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 21:31

    Hello,

    Edit the headers areas and change the color https://prnt.sc/1zxt0lh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 20:29

    Hello,

    – We don’t have the option to show out of stock products the last
    – That translation is in XStore theme https://prnt.sc/1zxn3pc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 20:24

    Hello,

    You can find etheme_buy_now_btn function in xstore/framework/woo.php. Copy function to child theme functions.php and change that according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 20:11

    Hello,

    1) Add the below code to Cusotm CSS to overwrite the Massive Addons styles that call old version of the FA icons

    body .fa, body .fas {
    		font-family: 'Font Awesome 5 Free' !important;		
    		font-weight: 900;
    }

    2) I changed the top/bottom paddings of the menu element https://prnt.sc/1zxlh68 and it’s ok. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:32

    Hello,

    Something is wrong with the file that you try to import. It’s broken because of some reason. Where did you get that file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:26

    Hello,

    Glad to hear that.
    So, what was the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:25

    Hello @Andrés Banon

    1) Could you, please, submit an individual topic and write in English? Because we don’t speak Spanish.
    2) Provide screenshots of how it should look with the default WP theme (Storefront or any other) for better understanding.
    3) Unblock access to your WP Dashboard for the nonSpanish countries. Because at this moment we can’t log in without a Spanish VPN that slows down the process a lot.
    4) Provide us with FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:17

    Hello,

    Provide us with link to your site and WP Dashboard access to check the position of your search.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:10

    Hello,

    You unzipped theme archive in the wrong directory.
    You had /wp-content/themes/XStore_Theme_v.8.0.9/xstore
    but it should be /wp-content/themes/xstore
    I fixed that, so you should not have issues with the update in the future.
    Elementor https://elementor.com/academy/get-started/
    WPBakery https://wpbakery.com/video-academy/wpbakery-page-builder-tutorial-for-beginners/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:02

    Hello,

    Provide us with FTP access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 19:01

    Hello,

    Oh, that buy now button and black panel at the right side are just for our customers to allow them to buy the theme and show features that theme includes (video tutorials, XStore studio, list of demos). It’s not the part of theme or demo site. That’s custom thing for demonstration purposes only, it’s not theme feature, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:42

    Hello,

    Go to Theme Options > Speed Optimization > disable Remove Query Strings From Theme Static Resources option. Check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:40

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem or need any additional information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:36

    Hello,

    Contact WooCommerce Advanced product labels plugin author and ask them to fix the JS error related to plugin. Reply back to us if you still have the problem with the builder once the mentioned error https://prnt.sc/1wtgjvt is fixed. We are not able to fix the problems of third-party plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:32

    Hello,

    I checked the mobile filter and don’t see problem https://recordit.co/jehdj2F7BT
    Could you, please, provide us with video of the issue for a better understanding and link to the category where you have the issue. Also, tell me the device and browser that you use to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:18

    Hello,

    1) In your case the home page uses an additional header template https://prnt.sc/1zxa926
    I would suggest you to remove home page header. Then finish the main header to final view and create home page header only after that. Once you create home page header then enable the Overlap option for the home page header and remove header background. Or reply back and we’ll help you with the home page header creation.

    2) It’s prefooter – ecotransport Static Block. You can edit that under the Static block section. Or remove it from Appearance > Widgets > Prefooter area.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 18:02

    Hello,

    Passed that issue to developers. I’ll inform you once they fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 17:52

    Hello,

    We have fixed the account error https://prnt.sc/1zx7pcq
    Check now.

    I enabled the title in the Theme Options https://prnt.sc/1zx7ux5 and added custom CSS to the child theme style.css to hide that

    .et_b_header-account .et-element-label {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 17:29

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem and inform you about solution to fix other sites you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 17:19

    Hello,

    I changed some image settings in Theme Options > WooCommerce > Images. Check thumbnails and images now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 17:11

    Hello,

    Check the staging site carefully. If everything is ok then provide us with Dashbaord and FTP access to the production site and we’ll update everything without losing your data.

    Regards

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Viewing 30 posts - 4,051 through 4,080 (of 30,391 total)
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