Luca Rossi

Dear BGR Solutions Team,

We hope this message finds you well.

We kindly request your assistance in exporting the most recent backup of your website. This action is necessary to enable our development team to conduct a thorough review and analysis.

We would greatly appreciate your prompt attention to this matter. Please let us know if you require any additional information to facilitate this process.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Dear EmporioWeb Team,

We hope this message finds you well.

We are writing to inform you of a compatibility issue that has arisen between our product gallery feature and the iubenda plugin, which provides an all-in-one compliance solution for GDPR, CCPA Cookie Consent, among other regulations.

Upon investigation, we discovered that the product gallery experiences conflicts when the iubenda plugin is active. To resolve this issue temporarily, we have deactivated the iubenda plugin, which has resulted in the product gallery functioning correctly once again.

In light of this, we kindly request your assistance in identifying alternative GDPR/CCPA Cookie Consent plugins that are compatible with our product gallery. Your recommendations would be greatly appreciated.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
The 8Theme Team

Dear @coffeedog,

We would like to suggest that you consider enabling the Lazy Loading feature for elements on your website to enhance its performance. This feature can significantly improve page load times by deferring the loading of images and other content until they are needed.

For your convenience, we have provided a visual guide to assist you with this process. Please follow the link below to view the instructions:

https://prnt.sc/raVEYZXVuluO

Should you require any further assistance or have any questions regarding this feature, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hi @coffeedog,

Sorry for the confusion!

That custom CSS codes are generated from the Banner element.

But we can confirm with you the lazy loading of images are working normally on your website.

Kind regards,
The 8Theme Team

Hi @Tal,

We’ve applied the HOTFIX again and our developteam is working on it:

add_action('wp_footer', 'n2t_wp_footer', 99);
function n2t_wp_footer() {
	?>
	<script>
		!function($) {
			"use strict";
			$(document).on('change', '.woocommerce-cart-form .qty', function(){
				var value = $(this).val(),
					name_d = $(this).attr('name'),
					name = name_d.replace('qty_duplicated', 'qty');
				$('select[name="'+name+'"]').val(value);
			});
		}(jQuery);
	</script>
	<?php
}

This issue should be fixed in next updates.

Sorry for this inconvenience!

Best Regards,
8Theme’s Team

Dear @coffeedog,

Upon reviewing your website, we have confirmed that the images are indeed utilizing the following CSS classes: lazyload lazyload-simple et-lazy-loaded. This indicates that the Lazy Loading feature is functioning as intended.

For your reference, here is a screenshot: https://prnt.sc/j4yid_eL8wSC

Additionally, we suggest that you temporarily disable the CSS code snippets provided below to further assess the Lazy Loading behavior of the images:

#banner-5919 img {
    opacity: 1;
}

#banner-5919:hover img {
    opacity: 1;
}

#banner-3366 {
    background-color: transparent;
}

#banner-3366 img {
    opacity: 1;
}

#banner-3366:hover img {
    opacity: 1;
}

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
The 8Theme Team

Hi @Shino,

We regret to inform you that the feature you have requested is not available by default. Its integration may likely require additional customization or the use of a third-party plugin. We recommend that you contact the WooCommerce support team to obtain plugin recommendations from their end. You can reach them at the following link: https://wordpress.org/support/plugin/woocommerce/, which offers complimentary assistance. Alternatively, you may opt for our paid service to have further customization performed on the files – https://www.8theme.com/account/#etheme_customization_panel

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Dear Pedro,

We hope this message finds you well.

We have conducted a review of your website and noticed that the presence of special characters within your translation is causing an issue with the loading of theme options.

It appears that the issue may stem from the insertion of new lines upon completion of each text translation. We kindly ask that you refrain from adding new lines in this manner: https://prnt.sc/I–edQpu0PQ4

Could you please remove the existing translation files and proceed with a fresh translation of the texts?

We appreciate your attention to this matter and look forward to your prompt response.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear Malvine,

We hope this message finds you well.

To address the issue of the missing width and height attributes for the logo on your website, we kindly ask that you insert the following code snippet into the functions.php file located within your child theme directory:

function etheme_logo( $logo = 'logo', $echo = true ) {

    global $panel_filters;

    $logoimg = ( $logo == 'fixed' && etheme_get_option( 'logo-fixed' ) != '' ) ? etheme_get_option( 'logo-fixed' ) : etheme_get_option( 'logo' ) ;

    $logoimg = etheme_get_logo_data($logo);

    $logoimg_url = $logoimg['url'];

    $logoimg_alt = $logoimg['alt'];

    $logoimg_url = apply_filters('etheme_logo_src',$logoimg_url);

    if($panel_filters) {

        $logoimg_url = apply_filters('logo_panel_filters',$logoimg_url);

    }

    $custom_logo = etheme_get_custom_field('custom_logo', et_get_page_id());

    if($custom_logo != '') {

       $logoimg_url = $custom_logo;

    }

    if ( !$echo ) return '<a href="' . home_url() . '"><img src="' . esc_url($logoimg_url) . '" alt="' . esc_attr($logoimg_alt) . '" /></a>';

    echo '<a href="' . home_url() . '"><img width="300px" height="55px" src="' . esc_url($logoimg_url) . '" alt="' . esc_attr($logoimg_alt) . '" /></a>';

    ?>

<?php }

Regarding the layout shift issue, please note that this pertains to the optimization aspect and falls outside our standard support parameters. Consequently, we are unable to guarantee an improved Google PageSpeed score.

Nevertheless, our team of expert developers is available to offer a customized solution tailored to your specific needs. Should you wish to explore this option, we invite you to submit a request for customization services. Upon receipt of your request, we will provide you with a comprehensive estimate of the associated costs. You can submit your request via the following link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

We appreciate your understanding and look forward to assisting you further.

Best regards,
The 8Theme Team

Dear BGR Solutions,

We kindly request that you deactivate the Nexcess plugin on your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear BGR Solutions Team,

We are reaching out to request your assistance with your website. Specifically, we need to disable all third-party plugins, with the exception of XStore Core, WooCommerce, and Elementor. If this is not feasible, we would alternatively request that the admin account you have provided be elevated to the SuperAdmin role.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Thank you for your support.

Best regards,
The 8Theme Team

Hi @bgrsolutions,

Upon checking your website, we couldn’t see that you were using the HTML block in your footer widget area.

We’ve switched to the static block widget instead, now the footer is displaying normally:

– https://prnt.sc/P5idF71n6DdE
– https://prnt.sc/kY_9yQc49IbI
– https://prnt.sc/Od243SV6qDpo

Can you please double check again?

BTW: When we activate the static blocks cache setting, we couldn’t see any delays or freeze on your website.

Yours sincerely,
The 8Themes Team.

Dear Malvine,

We hope this message finds you well.

We’re writing to bring to your attention an issue that has been identified with the loading time of your website’s homepage. Upon analysis, it appears that the primary contributing factor is the size of a particular image, which can be viewed here:

https://prnt.sc/vf6jmySJv7eU

Our team has conducted tests using both GTMetrix and Google PageSpeed, which have confirmed the impact of this image on your site’s performance. The results of these tests can be reviewed at the following links:

– GTMetrix Report: https://gtmetrix.com/reports/ecohealthlab.com/itxPry1G/
– Google PageSpeed Analysis: https://pagespeed.web.dev/analysis/https-ecohealthlab-com/bns33j9lwn?hl=en&form_factor=desktop

To enhance your website’s loading speed, we recommend the following actions:

1. Replace the aforementioned image with a smaller, more optimized version to reduce its impact on loading times.
2. Remove any unnecessary plugins that are currently active on your website, as they may be contributing to slower performance.
3. Disable the lazy load feature of the Smush plugin and consider enabling the Lazyload Images/Videos feature of the WP-Rocket plugin instead.

Implementing these changes should result in a noticeable improvement in your website’s loading efficiency.

We appreciate your attention to this matter and are here to assist you with any further questions or concerns you may have.

Best regards,
The 8Theme Team

Dear @Clau8826,

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
The 8Theme Team

Dear @TSpinde,

We hope this message finds you well.

We would be grateful if you could furnish us with some screenshots to assist us in verifying the appearance of the sticky logo on your end. On our side, the logo seems to be displaying correctly, as evidenced by the following links:

– For Safari: https://prnt.sc/l8NAyD4T2u5l
– For Chrome: https://prnt.sc/fCDy6Hafpj1H

Your cooperation in this matter is highly appreciated. Should you require any further assistance, please do not hesitate to reach out.

Thank you for your attention to this request.

Warm regards,
The 8Theme Team