Luca Rossi

Dear Uday,

We kindly request that you update the existing code with the following snippet:

add_action('woocommerce_after_template_part', 'xstore_woocommerce_product_meta_start', 25);
function xstore_woocommerce_product_meta_start($template_name) {
	global $product;
	if($template_name == '/single-product/price.php' && is_singular('product') && $product->is_type('simple')){
		$availability = $product->get_availability();
		?>
		<div class="woocommerce-variation-availability">
			<p class="<?php echo $availability['class']; ?>">
				<?php echo $availability['availability']; ?>
			</p>
		</div>
		<?php
	}
}

Additionally, please insert the following custom CSS code into the Theme Options under Theme Custom CSS > Global CSS:

.elementor-widget-woocommerce-product-etheme_price .woocommerce-variation-availability p.available-on-backorder.step-1 {
    color: red;
    margin-top: 10px;
}

Your attention to this matter is greatly appreciated. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @chilly,

Is there a way to replace the …fonts/xstore-icons-light.woff and fonts/xstore-icons-light.ttf with my custom fonts

Currently, it requires the custom development. If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

any other solution so I can optimize the website loading speed. check image [fonts problems.png]

There are some cache plugins that supporting the Preload fonts:

– WP-Rocket: https://docs.wp-rocket.me/article/1317-preload-fonts

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @thesicilian,

We regret to learn that you are experiencing difficulties.

To assist you effectively, we kindly request that you perform the following steps:

1. Please conduct a test for any plugin conflicts that may be occurring(just keep the ET-Core-Plugin active).
2. Consider downgrading WooCommerce to a previous version to see if this resolves the problem.

If it still doesn’t help, please provide us with your WordPress admin & FTP access:
– WP Admin account, WP Login URL, WP Password.
– For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and patience in this matter. Should you require further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hi @uday,

To show the backorder message on simple product pages, please add the following code under functions.php file locates in your child theme:

add_action('woocommerce_product_meta_start', 'xstore_display_jetengine_meta_data', 25);
function xstore_display_jetengine_meta_data() {
    global $product;
    if($product->is_type('simple')){
    $availability = $product->get_availability();
    ?>
    <div class="woocommerce-variation-availability">
        <p class="<?php echo $availability['class']; ?>">
            <?php echo $availability['availability']; ?>
        </p>
    </div>
    <?php
    }
}

Hope it helps!

Dear @Kushtia Sweets,

We hope this message finds you well.

We kindly request that you provide the image dimensions for the banners associated with the following links:

– https://prnt.sc/QuYtmgg6EQ3s
– https://prnt.sc/rOOixQdQi8Q3

Your prompt attention to specifying the required image sizes will be greatly appreciated.

Best Regards,
The 8Theme Team

Dear @Clau8826,

We hope this message finds you well.

Regarding your inquiry about the functionality of the wishlist in treating all selected variations as a main product, we regret to inform you that, at present, this feature is not supported. While you are able to add the desired item to your wishlist, you may encounter difficulties when attempting to add a variation product directly to your cart.

So I guess my question is, is there a way to make the wishlist treat all selected variations like a main product ?

Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Dear @chilly,

We hope this message finds you well.

My website deisgn is ruined right now. did you guys do anything rather than the things I asked for ? because no one of my team entred the website.

Please be assured that our team has not implemented any custom code modifications at this time. I would recommend verifying the settings of your cache plugins, as they may be influencing the website’s appearance.

After adding wp_deregister_style(‘xstore-icons-font’); it removed the icons on the website [check the image attached]. I only want the fonts to be disabled and not load not the icons

Unfortunately, the method you have used is the only available option to prevent the font icons from loading. Currently, there are no alternative solutions to achieve the desired outcome without affecting the icons.

We understand the importance of these issues and are committed to providing you with the best possible support. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Dear Henrik,

We hope this message finds you well.

We would like to extend our apologies for any confusion that may have arisen regarding the image resizing functionality within the XStore theme. We are pleased to inform you that the theme does indeed offer an option to adjust the size of large images.

To access this feature, please navigate to the following location within your theme settings: Theme Options > Speed Optimization > WordPress Big Image Size Threshold. To disable this feature, simply set the value to 0.

For your convenience, we have provided a screenshot illustrating the aforementioned setting: [https://prnt.sc/VHcHK8qaIDtJ](https://prnt.sc/VHcHK8qaIDtJ)

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Dear @chilly,

We hope this message finds you well.

We would like to bring to your attention a modification that needs to be made within the functions.php file of your child theme.

Please locate the following code snippet:

add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
    etheme_child_styles();
}

Once found, kindly replace it with the updated code below:

add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
    etheme_child_styles();
    wp_deregister_style('xstore-icons-font');
}

We trust that this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best regards,

The 8Theme Team

Dear Taalaki Abaya,

We hope this message finds you well.

We have identified an issue concerning the slug of your product attributes. We kindly request that you convert all the slugs of your product attributes to Latin script, in accordance with the instructions provided in the following screenshot: https://prnt.sc/cwf6cILLq5je.

For your reference, here is the screenshot link once again: https://prnt.sc/TMzur0XBoo9l.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @henrik,

We’ve test your both websites and the products infinite scroll is working fine:

1. Chrome:
+ https://www.awesomescreenshot.com/video/25612521?key=7f3ab720a5822c90338eab3da876c2c5
+ https://www.awesomescreenshot.com/video/25612474?key=76042a558b818f57651841cb8d502164
2. Safari:
+ https://www.awesomescreenshot.com/video/25612591?key=ff8a6e7123fad27bf61982007d525d06
+ https://www.awesomescreenshot.com/video/25612618?key=6c689be5bd1f7c5757ff6050620f7401
3. Firefox:
+ https://www.awesomescreenshot.com/video/25612664?key=370c0a197ac5f34ee0f60f25748eb4d5
+ https://www.awesomescreenshot.com/video/25612700?key=779cb86cf1a4afce55386777f1c68186

Kind Regards,
8theme Team

Dear Mihalis,

We hope this message finds you well.

We’re writing to inform you that our checkout process adheres to the standard workflow of the WooCommerce plugin. We do not impede any processes or redirections post-checkout.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Malvine,

We hope this message finds you well.

We’re writing to inform you that the issue pertaining to significant layout shifts, which was previously identified, has been traced back to the WP-Rocket plugin. Specifically, the feature that removes unused CSS had inadvertently eliminated the necessary styling for the product gallery, resulting in a malfunction during page loading.

To address this, we have taken corrective action by adding the relevant CSS selectors to the SafeList. I am pleased to report that this has resolved the problem, and the gallery should now function correctly. You can view the corrected gallery via the following link:

https://prnt.sc/hSAXouaFFvtF

May we kindly ask you to review the gallery at your earliest convenience and confirm that everything is now in order?

Furthermore, we would like to gently remind you that any issues arising from third-party plugins fall outside the scope of our support services. Should you encounter any further difficulties with such plugins, it is advisable to reach out directly to the respective plugin authors for assistance.

Thank you for your attention to this matter. We appreciate your understanding and cooperation.

Best regards,
The 8Theme Team

Hi @coffeedog,

So the full of code should be like this:

add_action('wp_head', 'n2t_wp_head');
function n2t_wp_head(){
	?>
<script type="text/javascript" src="https://c.seznam.cz/js/rc.js"></script>
<script>
  var retargetingConf = {
    rtgId: 1458914
  };
  if (window.rc && window.rc.retargetingHit) {
    window.rc.retargetingHit(retargetingConf);
  }
</script>
	<?php
}

Warm regards,
The 8Theme Team

Hi @Taalaki Abaya,

We regret to inform you that the current version of our theme does not support the specific outcome you are seeking. Our item support policy does not extend to modifications or enhancements beyond the scope of the original features, style, and functionality as outlined on the item’s description page. We understand that you are interested in additional customization.

Our team of expert developers is available to create a customized solution tailored to your needs. For an accurate quote and to discuss the details of the customization you require, we kindly ask that you submit a request through our customization services portal. You can access the request form at the following link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

Alternatively, please take a look at this article:
– https://stackoverflow.com/questions/62230388/creating-a-list-of-available-woocommerce-coupon-codes-and-display-anywhere-using.
Or using this plugin: https://wordpress.org/plugins/wpc-coupon-listing/

Best regards,
The 8Theme Team.