I need to add a video in the additional variations feature.

This topic has 25 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Daniyal
    Daniyal
    Participant
    February 29, 2024 at 11:07

    I need to add a video in the additional variations feature. By default, your theme includes a feature to add videos below the gallery, which works when the variation gallery feature is disabled. However, when we Enable the variation gallery feature the video feature does not work. So now, I need to know how to add a video to additional variations. Thank you.

    24 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 29, 2024 at 13:03

    Hello, @Daniyal,

    Thank you for contacting us and for using XStore.

    1/Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

    We trust this information will be of assistance to you.

    2/ We regret to inform you that our current system does not support the option to add videos to additional variations. Should you require this functionality, we suggest exploring third-party plugins that may better suit your needs. Please be advised that the use of any third-party software is at your own discretion and risk.

    We appreciate your understanding and are here to assist with any further inquiries you may have.

    Best Regards,
    The 8Theme Team

    Avatar: Daniyal
    Daniyal
    Participant
    February 29, 2024 at 13:54

    Could you please confirm which plugin is compatible with your theme?

    3- tell me how to display a cross sign (out of stock) on a single product page

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 1, 2024 at 06:15

    Hello, @Daniyal,

    Thank you for your response.

    1/ We did not officially test or confirm compatibility with any particular plugin. In such cases, you have the flexibility to try different plugins, but own risk.

    2/ A/ Should you desire to activate the feature that enforces the visibility of a product’s stock status on its respective page, we kindly ask you to follow these steps:

    1. Go to the “XStore” section.
    2. Select “Theme Options.”
    3. Proceed to “WooCommerce.”
    4. Navigate to “Single Product Builder.”
    5. Locate “Add To Cart & Quantity.”
    6. Enable the feature by selecting “Turn On.”
    7. Ensure to save your changes by clicking “Publish.”

    For your convenience, we have provided an image below as a visual guide to assist you through this process. https://imgur.com/sz18U8m

    2/ B/ If you require assistance with displaying product variations that are currently out of stock. We are pleased to inform you that such variations can be presented as shown in the following examples:

    https://ibb.co/9hbCWKV
    https://ibb.co/VVmZCkp
    https://ibb.co/zmbgPYR

    This display is possible using Xstore variation swatches, provided that the “Hide out of stock products from catalog” option is activated within the WooCommerce > Settings > Products > Inventory section of your dashboard.

    For further clarification and support, we suggest viewing our instructional video on variation swatches, which can be found here: https://xstore.helpscoutdocs.com/article/94-variation-swatches. We trust you will find this resource to be informative and useful.

    Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

    Warm regards,
    The 8Theme Team

    Avatar: Daniyal
    Daniyal
    Participant
    March 2, 2024 at 07:33

    Thanks for the support. I have another query. When I search my website on Google, the logo icon does not appear.

    https://gyazo.com/654ff286663287781fc3269111a68ca5

    How can I make it appear?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 2, 2024 at 08:37

    Hello, @Daniyal,

    Should you prefer to have your website’s logo displayed in place of the default globe icon in Google search results, we kindly suggest utilizing the Yoast SEO plugin to achieve this customization. https://yoast.com/favicons-and-your-online-brand/

    We trust this recommendation will be of assistance to you.

    Warm regards,
    The 8Theme Team

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 08:17

    Hi, I am facing issues with my product gallery not appearing correctly after activating the Pro Elements plugin. Could you please check my single product page?

    current status: https://gyazo.com/946d3609151c385fd1eacaf9251b53bc

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 08:53

    Please can you reply me fast

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 09:12

    Hello, @Daniyal,

    1/ Upon thorough review of your website, we have determined that the issue in question persists even after deactivating the Pro Elements plugin. This leads us to conclude that the Pro Elements plugin is not the source of the problem. It is possible that another third-party plugin may be causing the issue.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2/ If you are using a Child Theme then please Activate the Parent-Theme on your site and check again and let us know the result.

    3/ The issue persists only on your site, on my test site, it is working correctly.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 09:22

    I disabled all plugins and found that disabling the Elementor plugin brought the product page back to its original design, indicating that there may be an issue with the Elementor plugin.

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 09:36

    I give the admin access please check and resolve this issue.
    please check private area

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 09:48

    Hello, @Daniyal,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    To address the problem, we have deactivated the “Upgrade Swiper Library” option located within the Elementor plugin, specifically under Settings > Features.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 09:52

    Now should I activate the Pro elements plugin?

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 09:53

    and please check suddenly my website speed is getting very low

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 09:55

    And check after I activate Pro Elements Plugin Shopping Cart looks like this :https://gyazo.com/0b5a3334479293b1f449c062c443b8b0

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 10:03

    After activating the Pro Elements plugin, the issue persists even after deactivating it.

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 11:31

    Hello, just wanted to check if you are currently working on my website?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 11:42

    Hello, @Daniyal,

    Upon a thorough review of your website, we are pleased to inform you that we have not identified any issues from our end. To assist you further, we have created a video walkthrough which has been uploaded to the private content area for your convenience. We kindly ask that you view this video for a detailed reference.

    It appears that the problem you are experiencing may be related to caching. We recommend that you clear your browser’s cache completely and then revisit your website to see if the issue persists. Alternatively, you may wish to access your site using a different browser that has not previously been used to visit your site, to ensure a fresh browsing environment.

    We trust that these steps will prove helpful in resolving the matter. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 12:31

    Please check again. The issue is still occurring despite clearing the cache and adding the WP-Rocket plugin.

    Avatar: Daniyal
    Daniyal
    Participant
    March 4, 2024 at 12:33

    Please check properly

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