Theme options panel in some menus keeps loading and does not show the content

This topic has 6 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Luca Rossi

  • Avatar: Pedro Paulo
    Pedro Paulo
    Participant
    March 2, 2024 at 19:45

    theme options panel in some menus keeps loading and does not show the content

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2024 at 08:33

    Hello, Pedro Paulo,

    Thank you for contacting us and for using XStore.

    May we kindly inquire if you have noticed any specific actions that were taken prior to the emergence of the issue?

    Please consider downgrading your PHP version to 8.0 and subsequently provide us with FTP access. This will enable us to conduct a more thorough investigation into the matter at hand.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    Avatar: Pedro Paulo
    Pedro Paulo
    Participant
    March 4, 2024 at 22:00

    I was able to perfectly edit the error that started after we updated Thema

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2024 at 10:44

    Dear Pedro,

    We hope this message finds you well.

    We have conducted a review of your website and noticed that the presence of special characters within your translation is causing an issue with the loading of theme options.

    It appears that the issue may stem from the insertion of new lines upon completion of each text translation. We kindly ask that you refrain from adding new lines in this manner: https://prnt.sc/I–edQpu0PQ4

    Could you please remove the existing translation files and proceed with a fresh translation of the texts?

    We appreciate your attention to this matter and look forward to your prompt response.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Pedro Paulo
    Pedro Paulo
    Participant
    March 5, 2024 at 12:45

    Good morning, the link you sent doesn’t open any images, could you send it again, I didn’t understand what should be done at the time of translation, can you explain it to me in detail?

    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2024 at 12:52

    Hi @Pedro Paulo,

    Here is the image: https://prnt.sc/ObqDgHFCE0f-

    And when you translate the texts, please don’t enter a new line.

    Best regards,
    The 8Theme Team

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