Et-core-plugin request on store page is 1,000+ lines long and causing delay

This topic has 18 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 1, 2024 at 13:02

    I post this error the other day but closed it as it had stopped. Its came back again and i have no idea why. Its not making the same error on my staging site with the same plugins.

    I also noticed it only happens when et-plugin and elementor are both enabled.

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    17 Answers
    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 1, 2024 at 15:02

    The most confusing this is that i have the same configuration on my staging site and it does not call all of these requests. Its making the site unusable

    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 15:51

    Hi @bgrsolutions,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 1, 2024 at 15:58

    Please have a look

    Please contact administrator
    for this information.
    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 1, 2024 at 18:42

    So after many hours debuggin, i belive i found the problem.

    Disabling the static blocks cache seems to be the culprit.

    However having this enabled is preventing my static block footer from showing.

    Please can you look into this.

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    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 09:38

    Hi @bgrsolutions,

    We appreciate your prompt response.

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 4, 2024 at 12:50

    Ok here is the info

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 14:01

    Hi @bgrsolutions,

    Upon checking your website, we couldn’t see that you were using the HTML block in your footer widget area.

    We’ve switched to the static block widget instead, now the footer is displaying normally:

    https://prnt.sc/P5idF71n6DdE
    https://prnt.sc/kY_9yQc49IbI
    https://prnt.sc/Od243SV6qDpo

    Can you please double check again?

    BTW: When we activate the static blocks cache setting, we couldn’t see any delays or freeze on your website.

    Yours sincerely,
    The 8Themes Team.

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 4, 2024 at 14:18

    Hi I can see the footer but unfortunatly performance is still being hindered.

    The site only slows down when you use the search bar, or if you click onto a product.

    For example: https://bgrsolutions.net/producto/apple-iphone-15-pro-max-256gb/

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 14:39

    Dear BGR Solutions Team,

    We hope this message finds you well.

    We would like to inform you that we have disabled a specific setting within our Nexcess environment. For your reference, please find the screenshot of the disabled setting here: https://prnt.sc/-vKTehO9zRFS.

    We kindly request that you review this change at your earliest convenience to ensure everything is functioning as expected.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 4, 2024 at 14:57

    I am afraid not. I still have no footer with the cache static blocks option turned on, and I cant turn it off otherwise I loose performance

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 15:41

    Dear BGR Solutions Team,

    We are reaching out to request your assistance with your website. Specifically, we need to disable all third-party plugins, with the exception of XStore Core, WooCommerce, and Elementor. If this is not feasible, we would alternatively request that the admin account you have provided be elevated to the SuperAdmin role.

    We appreciate your prompt attention to this matter and look forward to your cooperation.

    Thank you for your support.

    Best regards,
    The 8Theme Team

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 4, 2024 at 15:47

    Ok I have disabled all third-party plugins, with the exception of XStore Core, WooCommerce, and Elementor.

    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 15:55

    Dear BGR Solutions,

    We kindly request that you deactivate the Nexcess plugin on your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 4, 2024 at 15:58

    I cant disable that one as its from my hosting provider. Nor do i see an option for SuperAdmin

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2024 at 08:47

    Dear BGR Solutions Team,

    We hope this message finds you well.

    We are writing to kindly request a re-evaluation of the previously reported slow loading issue on our website. It appears that the problem has been resolved, and we are no longer experiencing delayed loading times.

    We would greatly appreciate it if you could take a moment to verify this improvement from your end.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: bgrsolutions
    bgrsolutions
    Participant
    March 6, 2024 at 11:06

    I managed to find a work-around by not using the static block footer and instead using elementor footer template.

    The problem with the static block is still persistant and maybe you could look into this as maybe its a bug

    Avatar: Justin
    Luca Rossi
    Support staff
    March 6, 2024 at 11:59

    Dear BGR Solutions Team,

    We hope this message finds you well.

    We kindly request your assistance in exporting the most recent backup of your website. This action is necessary to enable our development team to conduct a thorough review and analysis.

    We would greatly appreciate your prompt attention to this matter. Please let us know if you require any additional information to facilitate this process.

    Thank you for your cooperation and support.

    Best regards,
    The 8Theme Team

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