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Single Product Page description and custom tab is duplicate and cannot edit seperately.

This topic has 26 replies, 3 voices, and was last updated 2 months ago ago by Luca Rossi

Shino

Participant

January 1, 2024 at 10:53

Hi team, we follow the steps to add the custom tab. however:
Single Product Page descriptions and custom tabs are duplicates and cannot be edited separately.
you can check this:
https://agps.tempurl.host/product/jooove-soma-kesha-ojas-precious-hair-oil-2/

Please, contact administrator
for this information.

#378170 Copied Theme version: .9.2.5.1.0 WooCommerce version: Version 8.3.1

25 Answers

Rose Tyler

Support staff

January 1, 2024 at 11:26

Hello, Shino,

Thank you for reaching out to us with your concern.

We have noted that you are utilizing an external plugin, specifically “Custom Product Tabs for WooCommerce” developed by Code Parrots. We kindly suggest that you reach out to the support team of this plugin for assistance as a preliminary step.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Kind Regards,
8theme team

#378175 Copied

Shino

Participant

January 2, 2024 at 05:19

Ok thank you.
I deleted the plugin.

Then add it from your backend.
But as you can see:
https://agps.tempurl.host/product/jooove-soma-kesha-ojas-precious-hair-oil-2/

I only can add one custom tab.
How can I add one more tab?
thank you.

#378233 Copied

Rose Tyler

Support staff

January 2, 2024 at 08:11

Hello, Shino,

We appreciate your prompt response.

Please go to Theme Options > WooCommerce > Single product Builder > Tabs > 2 custom tabs can be added from here.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#378248 Copied

Shino

Participant

January 2, 2024 at 14:45

I see. It works now. Thank you.

One more thing: I tried to edit the header height and found out the page content has no space between the header.
so how can I make the content have more space before the header?
Where I can edit the space of the content page?

#378317 Copied

Rose Tyler

Support staff

January 2, 2024 at 14:58

Hello, Shino,

You’re welcome!

Please navigate to the following path in the Header Builder: Main Header > Computed Box > Margin Bottom.

Kind Regards,
8theme team

#378324 Copied

Shino

Participant

January 4, 2024 at 06:18

dear team.

We added the custom tab as you said.
However, everything we added to the custom tab content is the same in every product.

They cannot be edited separately.
https://agps.tempurl.host/product/jooove-soma-kesha-ojas-precious-hair-oil/
https://agps.tempurl.host/product/jooove-soma-hammered-copper-water-bottle-1l/

pls check “how to use” tab & “additional information”, they are the same even we put different information inside.

no matter how I edit, they are the same.
That’s a big bug@!

#378490 Copied

Rose Tyler

Support staff

January 4, 2024 at 08:38

Hello, Shino,

We appreciate you reaching out to us for assistance.

We would like to inform you that the behavior you have encountered is by design and not a result of a software defect. Our theme allows for the addition of two global custom tabs, which will display identical content across all products, through the Theme Options. Additionally, you have the capability to create one unique tab for each product via the product settings: https://xstore.helpscoutdocs.com/article/45-8theme-page-post-layout-settings-8theme-post-options

Should you require more tabs than the system currently supports, we recommend exploring the following resources for further customization:
https://docs.woocommerce.com/document/editing-product-data-tabs/
https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/
Kindly be advised that our team is not accountable for the functionality of third-party plugins. We recommend reaching out directly to the respective support team of the plugin for assistance.

We trust these resources will be of great help to you in achieving the desired functionality for your product pages.

If you have any further questions or require additional support, please do not hesitate to contact us.

Kind Regards,
8theme team

#378505 Copied

Shino

Participant

January 5, 2024 at 05:34

I only need to add 2 tabs.
It seems like the 2 tabs in your system are not allowed to edit the content separately. They are like demos only?

https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/ doesn’t work, so better don’t use them.
‘

#378628 Copied

Rose Tyler

Support staff

January 5, 2024 at 08:29

Hello, Shino,

We would like to inform you that the two custom tabs available within the Theme Options under WooCommerce > Single Product Builder can be modified as demonstrated in the following instructional video: https://gyazo.com/21e06ec5f601ad0a11a3b6d3eb8c8099. Please note that any changes made to these tabs will be applied across all products on your website.

Should you require unique content for these tabs on different products, this can be achieved by utilizing the Multiple Templates feature for products. For your convenience, here is a link to a screenshot that illustrates the process: https://prnt.sc/onUVyPnpRjok. This feature allows you to create custom templates and specify conditions for their display. Once the templates are in place, you may proceed to adjust the Tabs settings within these custom templates as needed.

We trust this information will assist you in customizing your product pages to your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#378649 Copied

Shino

Participant

January 5, 2024 at 13:25

I am sorry, the step is too simple, I know how to add the template, but I don’t know how to apply the template in the tab, the info are still the same for every products. Pls show how to put the template into the tab.
thank you.

#378709 Copied

Rose Tyler

Support staff

January 5, 2024 at 13:36

Hello, Shino,

Sorry, but your answer is unclear to us.

To assist you further, we have prepared specific examples which can be viewed at the following link: https://prnt.sc/o2RCmBlC4et3 Additionally, we kindly request that you review the tabs for the subsequent products: https://agps.tempurl.host/product/cosmic-dealer-detox-and-cleanse-infusion-tea/ https://agps.tempurl.host/product/organic-cayenne-powder/

Kind Regards,
8theme team

#378713 Copied

Shino

Participant

January 5, 2024 at 14:28

You can see the problems are still not fixed.
1. the space between the page and header is not good, and I updated the margin, but nothing changed.

2. Pls check the my problem: https://agps.tempurl.host/pls-check-the-problem-here/
___________

https://agps.tempurl.host/product/cosmic-dealer-detox-and-cleanse-infusion-tea/
as you see, I created the product layout for [organic Cayenne Powder] only, however, it still shows in
https://agps.tempurl.host/product/cosmic-dealer-detox-and-cleanse-infusion-tea/

#378731 Copied

Rose Tyler

Support staff

January 5, 2024 at 15:33

Hello, Shino,

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ You face such a situation with header and site content because the Header overlap option is enabled and Breadcrumbs is disabled, so you can change any of the mentioned options to fix it.
In case you need the header overlap for the Home page only https://agps.tempurl.host/ , we created a custom header for your Frontpage https://prnt.sc/5Aev0_uLgokf . Please check the result on – https://agps.tempurl.host/pls-check-the-problem-here/

2/ “You meant I need to this step for every single website?” – what do you mean by “every single website”? Do you mean you want to create a custom layout for every single product? Please do not do this. A lot of custom templates will slow down your site.
We repeat, that there is no predefined option to add 2 individual custom tabs for every product. You can contact the support of WooCommerce or find a dev who will help you with custom coding, or maybe find a plugin.

As we can see, curent settings works fine, for example, on https://agps.tempurl.host/product/jooove-soma-restoring-balance-kwansha/ tabs from Default layout https://prnt.sc/C7PTpaqnY9AK are shown – https://prnt.sc/JjxfHi6ALOMV > https://prnt.sc/sGa4ev57dnOY

This product https://agps.tempurl.host/product/organic-cayenne-powder/ shows tabs from this template – https://prnt.sc/oAE8WCIv5Eku > https://prnt.sc/jb_yC5iZB-FR https://prnt.sc/9BCD1RdZy0F3

This product https://agps.tempurl.host/product/cosmic-dealer-detox-and-cleanse-infusion-tea/ has settings from https://prnt.sc/TeEdz-u4aGZi > https://prnt.sc/6s4qAsqiEKQg > https://prnt.sc/GJAvj-CnWQL1

Just compare tabs on these 3 products –
– https://agps.tempurl.host/product/cosmic-dealer-detox-and-cleanse-infusion-tea/
– https://agps.tempurl.host/product/organic-cayenne-powder/
– https://agps.tempurl.host/product/jooove-soma-restoring-balance-kwansha/

We hope this information is helpful.

Kind Regards,
8theme team

#378757 Copied

Shino

Participant

January 10, 2024 at 15:05

i see.
We give up the tab function.

https://agps.tempurl.host/shop/ How can I change the product title? I cannot find it.

sorry.
thank you for the help.

#379525 Copied

Rose Tyler

Support staff

January 10, 2024 at 15:32

Hello, Shino,

We kindly request that you provide us with a more detailed description of the specific changes you wish to implement. This will enable us to gain a clearer understanding of the intended outcome.

Kind Regards,
8theme team

#379529 Copied

Shino

Participant

March 1, 2024 at 16:04

Hi, Beside the description things, I found out that I cannot change the product title font size whatever, it’s so hard to check, pls show where to change. Thank you.

Files is visible for topic creator and
support staff only.

#385384 Copied
Rose Tyler

Support staff

March 1, 2024 at 16:22
Hello, Shino,

We appreciate you reaching out to us and for your continued use of XStore.

Please proceed with the following instructions:

1/ Edit this code in Theme Options > Theme custom CSS > Global: https://prnt.sc/ye_BFzombP7a

2/ Incorporate the following code snippet:
```
.sidebar-widget li a {
    font-size: 14px;
}
```
Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team
#385387 Copied
Shino

Participant

March 4, 2024 at 05:21

It works!
but the price filter front size still cannot be changed, pls suggest the code. thank you

Files is visible for topic creator and
support staff only.

#385507 Copied
Rose Tyler

Support staff

March 4, 2024 at 08:00
Hello, Shino,

We appreciate your prompt response.
```
.price_slider_wrapper .price_label, .price_slider_wrapper span {
    font-size: 13px;
}
```
Kind Regards,
8theme team
#385521 Copied
Tagged: custom tab duplicate issue, editing woocommerce product description, fix woocommerce duplicate content, woocommerce custom tab solution, woocommerce single product page, woocommerce wordpress themes, wordpress theme customization
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