Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 5,356 total)
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  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Estudio EntreDos,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #385451 Copied In reply to: WRONG STYLE WITH PAYPAL FOR WOOCOMMERCE WHEN CREDIT CARD IS SELECTED
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Malvine,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    #385433 Copied In reply to: LCP, CLS errors, unstable layout, layout shift
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @bgrsolutions,

    We appreciate your prompt response.

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    #385429 Copied In reply to: Et-core-plugin request on store page is 1,000+ lines long and causing delay
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Estudio EntreDos,

    We hope this message finds you well.

    We are writing to inform you that we have implemented a new CSS code snippet to address a recent issue. The code has been added to the following location within the theme settings: Theme Options > Theme Custom CSS > Global CSS. The specific code is as follows:

    
.woocommerce-checkout .order-review {
    float: left;
}

    This adjustment has been made to rectify the checkout display issue, and our preliminary tests indicate that the problem has been successfully resolved. However, we would greatly appreciate it if you could review the changes at your earliest convenience to ensure everything is functioning correctly on your end.

    For your reference, here is a screenshot of the updated checkout page: https://prnt.sc/KF-61BLq-GiO

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385425 Copied In reply to: WRONG STYLE WITH PAYPAL FOR WOOCOMMERCE WHEN CREDIT CARD IS SELECTED
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ray,

    We hope this message finds you well.

    We would like to suggest an alternative hook for you to implement:

    
add_action('woocommerce_product_meta_end', 'xstore_display_jetengine_meta_data', 25);
function xstore_display_jetengine_meta_data() {
    global $product;

    // Get all custom meta data associated with the product
    $meta_data = get_post_meta(get_the_ID());

    if (!empty($meta_data)) {
        echo '<ul class="jetengine-meta-data">';
        foreach ($meta_data as $key => $value) {
            // Exclude some default WooCommerce meta data fields and JetEngine internal meta data
            if (strpos($key, '_') !== 0 && $key !== '_elementor_data' && !is_array($value)) {
                echo '<li><strong>' . ucwords(str_replace('_', ' ', $key)) . ':</strong> ' . $value[0] . '</li>';
            }
        }
        echo '</ul>';
    }
}

    Please try integrating the above code snippet into your website’s functions to display the custom meta data.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #385424 Copied In reply to: Jetengine compatability for adding meta boxes
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @bgrsolutions,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    #385382 Copied In reply to: Et-core-plugin request on store page is 1,000+ lines long and causing delay
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Taalaki Abaya,

    We hope this message finds you well.

    We’re writing to address your recent inquiries as outlined below:

    1. With reference to the image you provided, which illustrates the mobile responsiveness of your website, we understand that you wish to replace the existing cart icon with a custom icon on the categories page. This icon should be interactive and direct users to the specified page. We would be pleased to assist you with this customization.

    We have successfully updated the cart icon to a custom icon and linked it to the categories page as per your request. However, regarding the text, we kindly ask that you translate the “Custom” text into your preferred language. You can review the changes here: https://prnt.sc/AvX8Rip99QJp

    2. Concerning your attempt to acquire an access token for your Instagram account via the Meta developers platform, I regret to inform you that we have encountered an error within the Developer Meta settings. At present, there is no alternative method within our service to facilitate a direct connection to your Instagram account. We recommend exploring other plugins that may offer a solution to this issue.

    We appreciate your understanding and are here to support you with any further questions or concerns you may have.

    Best regards,
    The 8Theme Team

    #385380 Copied In reply to: Customize and personalize the theme according to your preferences and requirements.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Debbie,

    We hope this message finds you well.

    We have identified an issue where the Klarna payment scripts were experiencing conflicts with the SiteGround Optimize feature, specifically concerning JavaScript optimization.

    To address this, we have temporarily disabled the JavaScript optimization, which has resulted in the Klarna interface becoming visible once more. You can view the current display at the following link: https://prnt.sc/Pn_Ak6RWwVXL

    We kindly request that you clear the website’s caches at your earliest convenience to ensure that these changes are fully propagated. Additionally, we would appreciate it if you could verify the functionality of the Klarna interface post-clearance to confirm that the issue has been resolved.

    Your prompt attention to this matter is greatly appreciated. Should you require any further assistance or encounter additional issues, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    #385367 Copied In reply to: Cart and Product Page Changes since update
    Avatar: Justin
    Luca Rossi
    Support staff

    We are pleased to have been able to offer our assistance.

    Best regards,
    The 8Theme Team

    #385353 Copied In reply to: VOL.2 edit in mobile mode (phone, 767px and less)
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Debbie,

    We hope this message finds you well.

    We have carefully reviewed your cart and product pages, and we can confirm that they correspond with the screenshots you have provided us:

    – Cart Page: [https://prnt.sc/mTPC06bqblGH](https://prnt.sc/mTPC06bqblGH)
    – Product Page: [https://prnt.sc/lReJdVgMdF1D](https://prnt.sc/lReJdVgMdF1D)

    To proceed further, we kindly request that you share your custom code with us. Our team is prepared and eager to assist you with the reimplementation of your custom code.

    Please do not hesitate to reach out should you require any additional support or have further questions.

    Best regards,
    The 8Theme Team

    #385322 Copied In reply to: Cart and Product Page Changes since update
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Kombajn88,

    I tried to edit/adjust the page, but with poor results. After changing the height from 100% to 26% (25% or less makes no change, hence 26%) it looks like the picture

    You’ve change the column of that section to 1 column, we’ve changed it back to 4 columns now. Can you please check?

    Do I understand correctly that by toggling in MAIN CONFIGURATION (Top/Main/Bottom Header Sticky) they should later display as sticky header?

    Because when I toggle this option, nothing shows up with me (I also checked on cleared cache and incognito).

    I’m attaching the pictures for better illustration

    The XStore Advanced Sticky Header plugin will override those sticky settings. To make those sticky settings work, you have to deativate the XStore Advanced Sticky Header plugin.

    I’ve been trying for a few hours with css code/configuration to move the category names to the bottom of the image.

    Come to think of it, I found the css code from another topic, but unfortunately it doesn’t work as I would like – regardless of the value entered, it only moves the categories names up instead of bottom.

    Sorry for making so many topics and questions, but I can’t figure it out on my own

    Please try with this custom CSS code instead:

    
.page-id-3130 .category-grid {
    position: relative;
}
.page-id-3130 .category-grid.valign-center .categories-mask {
    bottom: -80px !important;
    top: auto;
}

    Best Regards,
    8Theme’s Team

    #385317 Copied In reply to: VOL.2 edit in mobile mode (phone, 767px and less)
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Richard,

    We kindly request that you reach out to your hosting provider at your earliest convenience to address a critical issue that has been identified as being associated with the database. This matter is not related to our theme or plugins. Please ask them to login to the PHPMyAdmin, under wp_options table please insert a new row with the following:

    
option_name: xstore_sales_booster_settings

    
- option_value: a:6:{s:18:"quantity_discounts";a:22:{s:4:"type";s:10:"percentage";s:5:"rules";s:9:"intervals";s:15:"intervals_1_min";s:1:"5";s:15:"intervals_1_max";s:2:"10";s:22:"intervals_1_percentage";s:2:"10";s:15:"intervals_2_min";s:2:"11";s:15:"intervals_2_max";s:2:"20";s:22:"intervals_2_percentage";s:2:"20";s:12:"{{name}}_min";s:0:"";s:12:"{{name}}_max";s:0:"";s:19:"{{name}}_percentage";s:0:"";s:9:"intervals";s:23:"intervals_1,intervals_2";s:13:"steps_1_every";s:0:"";s:18:"steps_1_percentage";s:0:"";s:14:"{{name}}_every";s:0:"";s:5:"steps";s:7:"steps_1";s:5:"title";s:19:"Buy more save more!";s:11:"button_icon";s:20:"et_icon-shopping-bag";s:11:"button_text";s:3:"Add";s:12:"add_quantity";s:2:"on";s:8:"position";s:13:"after_excerpt";s:19:"shown_on_quick_view";s:0:"";}s:12:"progress_bar";a:8:{s:12:"message_text";s:39:"Spend {{et_price}} to get free shipping";s:12:"process_icon";s:16:"et_icon-delivery";s:21:"process_icon_position";s:6:"before";s:28:"progress_bar_ignore_discount";s:3:"yes";s:5:"price";s:3:"180";s:20:"message_success_text";s:42:"Congratulations! You've got free shipping.";s:12:"success_icon";s:12:"et_icon-star";s:21:"success_icon_position";s:6:"before";}s:26:"cart_checkout_progress_bar";a:8:{s:25:"progress_bar_message_text";s:39:"Spend {{et_price}} to get free shipping";s:25:"progress_bar_process_icon";s:16:"et_icon-delivery";s:34:"progress_bar_process_icon_position";s:6:"before";s:33:"progress_bar_cart_ignore_discount";s:3:"yes";s:18:"progress_bar_price";s:3:"180";s:33:"progress_bar_message_success_text";s:42:"Congratulations! You've got free shipping.";s:25:"progress_bar_success_icon";s:12:"et_icon-star";s:34:"progress_bar_success_icon_position";s:6:"before";}s:18:"estimated_delivery";a:36:{s:11:"text_before";s:19:"Estimated delivery:";s:9:"date_type";s:4:"days";s:8:"min_days";s:1:"3";s:8:"max_days";s:1:"5";s:4:"days";s:1:"5";s:9:"days_type";s:4:"date";s:11:"date_format";s:6:"F j, Y";s:35:"estimated_delivery_day_off_saturday";s:2:"on";s:33:"estimated_delivery_day_off_sunday";s:2:"on";s:16:"min_days_instock";s:1:"3";s:16:"max_days_instock";s:1:"5";s:12:"days_instock";s:1:"3";s:19:"min_days_outofstock";s:1:"3";s:19:"max_days_outofstock";s:1:"5";s:15:"days_outofstock";s:1:"3";s:20:"min_days_onbackorder";s:1:"3";s:20:"max_days_onbackorder";s:1:"5";s:16:"days_onbackorder";s:1:"3";s:29:"min_days_shipping_class_id_31";s:1:"3";s:29:"max_days_shipping_class_id_31";s:1:"5";s:25:"days_shipping_class_id_31";s:1:"3";s:30:"min_days_shipping_class_id_106";s:1:"3";s:30:"max_days_shipping_class_id_106";s:1:"5";s:26:"days_shipping_class_id_106";s:1:"3";s:29:"min_days_shipping_class_id_77";s:1:"3";s:29:"max_days_shipping_class_id_77";s:1:"5";s:25:"days_shipping_class_id_77";s:1:"3";s:13:"locale_format";s:9:"%A, %b %d";s:8:"position";s:13:"after_excerpt";s:28:"separated_values_for_instock";s:0:"";s:31:"separated_values_for_outofstock";s:0:"";s:32:"separated_values_for_onbackorder";s:0:"";s:41:"separated_values_for_shipping_class_id_31";s:0:"";s:42:"separated_values_for_shipping_class_id_106";s:0:"";s:41:"separated_values_for_shipping_class_id_77";s:0:"";s:6:"locale";s:0:"";}s:13:"floating_menu";a:39:{s:16:"items_1_svg_icon";s:57:"https://xstore.vn/wp-content/uploads/2024/02/whatsapp.png";s:15:"items_1_tooltip";s:12:"Tooltip text";s:12:"items_1_link";s:1:"#";s:20:"items_1_target_blank";s:2:"on";s:16:"items_2_svg_icon";s:53:"https://xstore.vn/wp-content/uploads/2024/02/gift.png";s:15:"items_2_tooltip";s:12:"Tooltip text";s:12:"items_2_link";s:0:"";s:16:"items_3_svg_icon";s:57:"https://xstore.vn/wp-content/uploads/2024/02/calendar.png";s:15:"items_3_tooltip";s:12:"Tooltip text";s:12:"items_3_link";s:0:"";s:17:"{{name}}_svg_icon";s:0:"";s:16:"{{name}}_tooltip";s:12:"Tooltip text";s:13:"{{name}}_link";s:0:"";s:5:"items";s:23:"items_1,items_2,items_3";s:8:"position";s:4:"auto";s:12:"content_zoom";s:3:"100";s:9:"items_gap";s:1:"7";s:16:"background_color";s:4:"#444";s:16:"box_shadow_color";s:4:"#fff";s:10:"item_color";s:4:"#fff";s:16:"item_color_hover";s:7:"#e95d2a";s:9:"dot_color";s:7:"#10a45d";s:17:"active_item_color";s:4:"#fff";s:28:"active_item_background_color";s:7:"#10a45d";s:18:"items_1_active_dot";s:0:"";s:17:"items_1_is_active";s:0:"";s:21:"items_1_mobile_hidden";s:0:"";s:20:"items_2_target_blank";s:0:"";s:18:"items_2_active_dot";s:0:"";s:17:"items_2_is_active";s:0:"";s:21:"items_2_mobile_hidden";s:0:"";s:20:"items_3_target_blank";s:0:"";s:18:"items_3_active_dot";s:0:"";s:17:"items_3_is_active";s:0:"";s:21:"items_3_mobile_hidden";s:0:"";s:21:"{{name}}_target_blank";s:0:"";s:19:"{{name}}_active_dot";s:0:"";s:18:"{{name}}_is_active";s:0:"";s:22:"{{name}}_mobile_hidden";s:0:"";}s:15:"fake_sale_popup";a:18:{s:21:"fake_sale_popup_image";s:2:"on";s:21:"fake_sale_popup_title";s:2:"on";s:21:"fake_sale_popup_price";s:2:"on";s:20:"fake_sale_popup_time";s:2:"on";s:24:"fake_sale_popup_location";s:2:"on";s:22:"fake_sale_popup_button";s:2:"on";s:21:"fake_sale_popup_close";s:2:"on";s:8:"bag_icon";s:1:"1";s:13:"products_type";s:6:"random";s:10:"sound_file";s:0:"";s:14:"show_on_mobile";s:2:"on";s:9:"locations";s:645:"{{{Washington D.C., USA ??}}}; {{{London, UK ??}}}; {{{Madrid, Spain ??}}}; {{{Berlin, Germany ??}}}; {{{New Delhi, India ??}}}; {{{Ottawa, Canada ??}}}; {{{Paris, France ??}}}; {{{Rome, Italy ??}}}; {{{Dhaka, Bangladesh ??}}}; {{{Kiev, Ukraine ??}}}; {{{Islamabad, Pakistan ??}}}; {{{Athens, Greece ??}}}; {{{Brasilia, Brazil ??}}}; {{{Lima, Peru ??}}}; {{{Ankara, Turkey ??}}}; {{{Colombo, Sri Lanka ??}}}; {{{Warsaw, Poland ??}}}; {{{Amsterdam, Netherlands ??}}}; {{{Mexico City, Mexico ??}}}; {{{Canberra, Australia ??}}}";s:9:"customers";s:0:"";s:12:"repeat_every";s:2:"15";s:14:"animation_type";s:8:"slide_up";s:24:"hide_outofstock_products";s:0:"";s:10:"play_sound";s:0:"";s:16:"orders_customers";s:0:"";}}

    
autoload: yes

    For your reference, please see the screenshot linked below which illustrates the issue:
    [https://prnt.sc/4fqkNPXy6Izv](https://prnt.sc/4fqkNPXy6Izv)

    We appreciate your prompt attention to this matter and are confident that your hosting provider will be able to assist in resolving the issue.

    Best regards,
    The 8Theme Team

    #385251 Copied In reply to: XStore WooCommerce – Fake Sale Popup not saving
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Kombajn88,

    We are pleased to inform you that we have implemented custom CSS to enhance the display of your section icons. On tablet devices with a resolution less than 768px, the icons are now arranged in a single row, as evidenced by the following screenshot:

    [https://prnt.sc/MJStnPZOw-9Z](https://prnt.sc/MJStnPZOw-9Z)

    However, due to limited spacing on mobile devices, we have configured the icons to appear in two rows for a more optimal presentation:

    [https://prnt.sc/0b_uiAAI0qDX](https://prnt.sc/0b_uiAAI0qDX)

    We kindly request that you review the adjustments at your earliest convenience. Below is the custom CSS code that has been applied:

    
@media (max-width: 768px){
    selector .elementor-column {
        width: 25%;
    }
    selector .elementor-widget-etheme_icon_box,
    selector .etheme-icon-box {
        height: 100%;
        flex-direction: column;
        justify-content: center;
        align-items: center;
        text-align: center;
        margin: 0 !important;
        min-height: 145px; 
    }
    selector .etheme-icon-box-icon {
        margin-right: 0 !important;
        margin-bottom: 15px !important;
    }
    selector .elementor-element-populated {
        margin: 0 !important;
    }
}
@media (max-width: 480px){
    selector .elementor-column {
        width: 50%;
    }
}

    We appreciate your attention to this matter and look forward to your feedback.

    Best regards,

    The 8Theme Team

    #385248 Copied In reply to: Page (redirected) does not load properly
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Glam.eu,

    We hope this message finds you well.

    We would like to inform you that there is no need to remove the existing codes from your system. Please be assured that they will be automatically overridden with the release of new updates.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385243 Copied In reply to: Lightbox problem when activate variation gallery
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mihalis,

    We hope this message finds you well.

    We wish to inform you that we have activated the Cardlink Test Environment and the Enable Payment Iframe options. Unfortunately, despite these adjustments, the functionality has not been achieved as expected. For your reference, the issue persists at the following URL: http://tinyurl.com/25pv9ne5.

    Furthermore, we have initiated Debug Mode to investigate the matter thoroughly. However, we have not been able to locate any corresponding log files within the logs section, which can be accessed here: https://***.gr/wp-admin/admin.php?page=wc-status&tab=logs.

    Given the current circumstances, we recommend considering alternative WooCommerce Payment methods that may offer a more seamless integration. The following are some options for your consideration:

    – Woocommerce Payments: https://woo.com/products/woopayments/
    – Stripe: https://woo.com/products/stripe/
    – WooCommerce PayPal Payments: https://woo.com/products/woocommerce-paypal-payments/

    We apologize for any inconvenience this may have caused and are committed to assisting you in resolving this issue promptly. Should you require further assistance or have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385232 Copied In reply to: ePayment problem – Cardlink/Worldline plugin
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Website Café Team,

    We hope this message finds you well.

    We are reaching out to inform you that we have encountered a difficulty with the insertion of special characters into your PHPAdmin database. This issue has prevented us from successfully saving the settings for the Fake Sale Popup feature. For your reference, please see the screenshot linked below:

    [https://prnt.sc/4fqkNPXy6Izv](https://prnt.sc/4fqkNPXy6Izv)

    To address this matter, we recommend that you consult with your hosting provider. It would be prudent to inquire whether they can update MySQL to the latest version and ensure that the necessary module is enabled to support special characters. The following screenshot provides additional context:

    [https://prnt.sc/hBG1b6d2Zsmo](https://prnt.sc/hBG1b6d2Zsmo)

    We apologize for any inconvenience this may have caused and are available to provide further assistance should you require it.

    Thank you for your attention to this matter. We look forward to your prompt resolution of the issue.

    Warm regards,
    The 8Theme Team

    #385223 Copied In reply to: XStore WooCommerce – Fake Sale Popup not saving
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @JamesG,

    You are welcome!
    If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area – https://themeforest.net/downloads

    Kind Regards,
    8theme team

    #385214 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear JamesG,

    We would like to inform you that we have successfully implemented the following custom CSS into your website’s theme configuration:

    
.sticky-on .header-main {
    background-image: url("https://buzz-insta.com/wp-content/uploads/4-3.png");
}

    This addition has been made under the following navigation path: Theme Options > Theme Custom CSS > Global CSS.

    Could you please take a moment to review the changes at your earliest convenience?

    Best Regards,
    The 8Theme Team

    #385209 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    After careful consideration, we have concluded that the WordPress Ecommerce Hosting plan currently stands as the most suitable option for your WordPress website. We recommend maintaining this hosting plan for the foreseeable future to ensure optimal performance and support for your online presence.

    Should you require further details or have any inquiries regarding the various hosting plans available, we kindly advise you to reach out to the GoDaddy Support team. Their expertise will be invaluable in providing you with tailored advice and guidance. Please note that our focus at 8Theme is not primarily on hosting services; hence, the GoDaddy team will be better positioned to assist you in this matter.

    We appreciate your understanding and are here to support you in any other way we can.

    Best Regards,
    The 8Theme Team

    #385205 Copied In reply to: The sticky add-to-cart section is not responsive on mobile
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Kombajn88,

    We are pleased to inform you that a hotfix has been successfully applied to your website. As a result, the previously reported errors should now be resolved.

    We kindly ask that you take a moment to review your website and confirm that everything is functioning as expected.

    Your feedback is important to us, and we appreciate your prompt attention to this matter.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    #385202 Copied In reply to: Page (redirected) does not load properly
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear James,

    We recommend utilizing a resolution of 1920×120 pixels for optimal quality. Additionally, please ensure that the file is compressed to the smallest size feasible without compromising its integrity.

    Kind regards,
    The 8Theme Team

    #385194 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @st7878,

    Please remove all the previous custom CSS codes, we’ve added this custom CSS code under Theme Options > Theme Custom CSS > Global CSS:

    
.elementor-widget-etheme_gallery {
    width: 100%;
}

    And now all the galleries are working fine. Can you please double check?

    Best Regards,
    8Theme’s Team

    #385193 Copied In reply to: The mobile version is not displaying the gallery correctly. And the menu is not working properly
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alex011,

    We invite you to stay updated with our latest news and offerings.

    Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #385186 Copied In reply to: Wrong number of products in the first row
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Glam.eu,

    We’re sorry to hear your website is having the issue again.

    We are pleased to inform you that we have successfully applied the hotfix to your website once again. Our development team is diligently working on finalizing the updates, which we anticipate releasing shortly.

    We appreciate your patience and understanding during this process. Please stay tuned for further announcements.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #385152 Copied In reply to: Lightbox problem when activate variation gallery
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Alex,

    We regret to inform you that we are experiencing issues with our custom codes at the moment.

    For the time being, we kindly ask that you choose the “Merged With Product” option located within the WooCommerce Shop settings, specifically under Product Catalog > Category Appearance. You can refer to the following screenshot for guidance: https://prnt.sc/7iUsDAYNcpKH

    Please be assured that this matter has been logged in our bug tracking system and we are committed to addressing it in a forthcoming update.

    Thank you for your understanding and patience.

    Best regards,
    The 8Theme Team

    #385150 Copied In reply to: Wrong number of products in the first row
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @khurram virk,

    WHICH GODADDY HOSTING PLAN OR WHAT RESOURCES SHOULD WE HAVE?

    You can take a look at this link: https://www.godaddy.com/hosting/wordpress-hosting

    YOU MEAN UNTIL HOSTING IS NOT UPGRADED, WE HAVE TO KEEP DISABLED WPROCKET AND SUCURI FIREWALL.

    You can activate the WP-Rocket plugin any time you want but we recommend keep disabled the sucuri firewall untill your website is stable.

    Best regards,
    The 8Theme Team

    #385146 Copied In reply to: The sticky add-to-cart section is not responsive on mobile
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @smalameri,

    We hope this message finds you well.

    We kindly request that you visit the following link to view our custom codes:

    [Custom Codes for Theme](https://***-electrical.com/wp-admin/theme-editor.php?file=functions.php&theme=xstore-child)

    Additionally, you can review a screenshot of the codes here:

    [Screenshot of Custom Codes](https://prnt.sc/6uVzQtbwnguC)

    Should you require further translations, please feel free to replicate the following lines of code accordingly:

    
case 'Coupon code':
    $translated_text = 'رمز القسيمة';
    break;

    We trust this will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #385102 Copied In reply to: How to translate the limiter in the image
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @smalameri,

    We’ve just replied to you on this topic: https://www.8theme.com/topic/how-to-translate-the-limiter-in-the-image/

    Best Regards,
    8Theme’s Team

    #385088 Copied In reply to: How to translate words as in the picture
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @smalameri,

    We’ve added the following codes under functions.php file in your child theme:

    
function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Clear shopping cart':
            $translated_text = 'Your Text 1';
            break;
        case 'Coupon code':
            $translated_text = 'Your Text 2';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

    Then the texts on the cart page are translated now: https://prnt.sc/tvryNBjY-SOE

    Can you check again?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #385087 Copied In reply to: How to translate the limiter in the image
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Simon,

    We hope this message finds you well.

    We have conducted a thorough review of your website using a MacBook Air M1 with the Chrome/Safari browser. Our assessment confirms that the Elementor Editor is functioning correctly, as evidenced by the following video link:

    – Chrome: https://www.awesomescreenshot.com/video/25347658?key=b32f14e8bebfa372e5b3236a9f97d26a.
    – Safari: https://www.awesomescreenshot.com/video/25347829?key=0cb1a5c937cfcf72175a1e8ef431dc7b

    To ensure optimal performance on your end, may we kindly suggest that you clear your browser’s cache? Alternatively, you might consider accessing the website from a different computer to verify its functionality.

    We appreciate your attention to this matter and look forward to your confirmation of the website’s performance.

    Warm regards,
    The 8Theme Team

    #385085 Copied In reply to: Urgent Required: Elementor Editing Functionality Not Working Despite Troubleshooting Attempts
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