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Image in wordpress is resize. Just in xstore

This topic has 4 replies, 2 voices, and was last updated 2 months ago ago by Luca Rossi

henrik

Participant

March 7, 2024 at 12:58

I upload image to media.

But always get photo 1400 px.

But the 100% image is there…

https://1243868-www.web.tornado-node.net
look at the video. (PM)

How can I turn it off?

I have turned on the settings and image.. but not working.. ?

Other things??

It works just fine when I switch to other themes.
then there is no problem.

Please, contact administrator
for this information.

#385981 Copied Theme version: 9.2.9

3 Answers

Luca Rossi

Support staff

March 7, 2024 at 17:16

Hi @henrik,

Our XStore theme doesn’t resize the images to 1400px when upload them to the Media Library.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials. This will enable our technical team to thoroughly investigate and address your query.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

#386030 Copied

henrik

Participant

March 8, 2024 at 11:27

I send you in pm.

Please contact administrator
for this information.

#386080 Copied

Luca Rossi

Support staff

March 8, 2024 at 14:39

Dear Henrik,

We hope this message finds you well.

We would like to extend our apologies for any confusion that may have arisen regarding the image resizing functionality within the XStore theme. We are pleased to inform you that the theme does indeed offer an option to adjust the size of large images.

To access this feature, please navigate to the following location within your theme settings: Theme Options > Speed Optimization > WordPress Big Image Size Threshold. To disable this feature, simply set the value to 0.

For your convenience, we have provided a screenshot illustrating the aforementioned setting: [https://prnt.sc/VHcHK8qaIDtJ](https://prnt.sc/VHcHK8qaIDtJ)

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#386103 Copied
Tagged: image resize woocommerce, optimized xstore theme, woocommerce theme adjustments, wordpress xstore theme, xstore image resizing, xstore wordpress customization
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