Variation Gallery fallback on main gallery

This topic has 12 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 09:29

    Hello 8 Theme Support,

    I have the following problem:

    I am using the variation gallery. If I don’t add a gallery to a variation, it actually uses the main gallery, right?

    But if I select a pre-selected variation, which is directly selected, this does not work. Then it tries to apply the variation gallery, although nothing is stored there.

    We do not need a variation gallery for every product. Then we simply use the main gallery for the product.

    I hope you have understood what I mean.
    Is there a solution?

    Many thanks in advance!

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2024 at 09:46

    Hello,

    Thank you for reaching out to us with your query regarding the variation gallery functionality.

    To assist you further, could you kindly provide us with the URLs of the specific products in question, as well as FTP access credentials? This information will enable us to investigate the matter and determine the best course of action to support you.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 12:13

    Hello dear Rose Tyler,

    sure.
    Information in private area!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2024 at 12:28

    Hello,

    We appreciate your prompt response.

    Please provide us with the URLs of the specific products in question.

    Best Regards,
    8Theme’s Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 13:42

    Hello,

    it will take a while because we have 40 products.
    I will prepare it.

    But there will come 20 more products.
    Isnt there another solution?

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 11, 2024 at 14:41

    Dear Glam.eu,

    We are pleased to inform you that we have successfully implemented a hotfix to the functions.php file within your child theme. As a result, the variation gallery should now be functioning correctly.

    We kindly request that you verify the update at your earliest convenience. Should you encounter any issues or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 15:04

    Hello,

    thanks for the quick reply and the very good support.
    It works!

    The loading process of the images takes some time and the website hangs a bit when the images appear. Is there a solution so that the images are displayed immediately, not only after opening the page?

    Many thanks in advance!

    Avatar: Justin
    Luca Rossi
    Support staff
    March 11, 2024 at 15:23

    Hi @Glam.eu,

    The loading process of the images takes some time and the website hangs a bit when the images appear. Is there a solution so that the images are displayed immediately, not only after opening the page?

    Unfortunately, there is no solutions for now. We will forward this issue to our development team and they will fix it it upcoming updates.

    Best regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 15:59

    Hello,

    okay thanks for infomation!
    When u visit the link (private area) you see, that there is a problem. The shop automatically unselect the product.

    Please contact administrator
    for this information.
    Avatar: Glam.eu
    Glam.eu
    Participant
    March 11, 2024 at 17:34

    Here also the same problem (private area)

    Please remove the code in the functions.php
    Its, okay, i will upload images to the variation gallery.

    The main thing is that the online store works properly for the time being.

    Nevertheless, thank you for your effort!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2024 at 06:15

    Hi @Glam.eu,

    We’ve removed our custom codes.

    Should you encounter any issues or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 25, 2024 at 11:06

    Dear Glam.eu,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

  • Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘Variation Gallery fallback on main gallery’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.